Customer Service Insurance Verification
Resume:
z
Cover Letter:
Hello! My name is Tatiana Marrero-Morales, and I am the perfect fit for your job opening. I am young and willing to learn. I am a fast learner, hardworking and willing to learn new things. I work well in group environments. I am fluent in English and Spanish; I have experience in customer service due to my time working in restaurants. I began working as a front desk receptionist for an MRI office while in college. I am excited about the opportunities this position may bring, and I know that I will be a great addition to the team!
Tatiana Marrero-Morales
GREEN, MBA
Forward-thinking, hard-working individual with over 3 years of working in hospitality and customer service. Expertise in leading effective teams and developing strategies to help keep my teams motivated and driven to achieve success.
TMM
SUMMARY OF QUALIFICATIONS
Coconut Creek, FL 33073
*********@*****.***
CONTACT
Insurance Verification
Patient scheduling
Verbal translation
Cash Handling/ Head Cashier
Customer Service Oriented
Opening and closing procedures in a restaurant setting
Take Out Specialist
Hostess experience
Runner and some server experience
EXPERTISE
Fluent in Spanish
Employee Relations
Diversity, Equity, and Inclusion
Ethics and Compliance
Team Building
Internal and External Communication Relationship Building
Organization Enhancement
Conflict Management
Quality Assurance
Verbal Translation
Insurance Verification
Hippa Compliant
PROFESSIONAL EXPERIENCE
Medical Receptionist
University MRI 01/2024- Present
Admissions
Scheduling
Insurance Verification
Provide Consent forms and review signed forms
Verbally translate between Staff and patients
Confirmations
Maintain and update patient medical records
Answer Incoming calls at a high volume
Collect Co Pays
Explain Billing inquiries
Assist both Medical Technicians and Radiologist
Server/Take Out Specialist
Phat Boy Sushi 08/2023 – 12/2023
Take Out Specialist
Server duties which include but are not limited to, order taking, bussing, cleaning areas, cash
handling.
Hostess Duties
Handle customer service issues
Head Cashier/Server
Charm City Burger 09/2021 – 10/2023
Head Cashier
Customer Service
Opening and closing
Take Out Specialist
Scheduling
General Office Admin
The Home Depot 05/2019 – 07/2021
Manage all billing and invoicing for the Bulk Distribution Center
Organize, develop, implement, and monitor various measurements to increase accountability, time management, and Internal Customer Service
Build relationships with Upper Management, Human resource personnel, and all Store Associates.
Track billing and all reports with/for CSX and East Coast Railway
Handle all customer service issues
Maintain excellent employee morale and ensure that all training requirements are met for employees to conduct their job duties effectively and efficiently.
Safety Captain – Osha Compliant
EDUCATION
GED – Broward County FL
Contact this candidate