Customer Service Human Resources

Monisha Atkins

**************@*****.*** • 210-***-**** • San Antonio, TX

SUMMARY

Resourceful and detail-oriented Business Administration professional with diverse experience in administrative support, team coordination, compliance, and customer service. Proven ability to manage confidential information, support HR and operational functions, and foster positive employee and client interactions. Known for strong organizational skills, problem-solving abilities, and a collaborative mindset. Currently just completed a Bachelor’s degree in Business Administration with a focus on Human Resources.

EXPERIENCE

San Antonio ISD, Substitute Teacher

Jan 2024 - Present

Delivered instruction and maintained classroom management, ensuring continuity of learning. Communicated effectively with staff, students, and administrators to maintain a supportive learning environment. Managed daily documentation, attendance records, and student needs. Demonstrated adaptability and interpersonal skills in diverse school settings. Insight Global at USAA, Administrative Operations Associate (Contractor) Mar 2023 - Jan 2024

Supported compliance initiatives and monitored risk policies and business procedures. Coordinated team performance evaluations, training schedules, and workflow improvements. Collaborated cross-functionally to support internal HR-like initiatives and department projects. Handled sensitive data and communicated with leadership on internal operations. GreatCall, Urgent Responder Advisor

Jan 2020 - Mar 2023

Responded to high-pressure emergency calls with professionalism and empathy. Maintained accurate call records and ensured compliance with protocols. Developed strong communication and conflict resolution skills in critical situations. SWBC, Payment Specialist II / Administrative Assistant Nov 2017 - Jan 2020

Processed financial documentation, reconciled transactions, and managed internal reporting. Supported account setup and maintained vendor and client records. Collaborated with internal departments and ensured timely communication across teams. CITIZENS INC, Claims Processor / Customer Service Representative Jan 2016 - Aug 2017

Processed insurance claims and ensured accuracy of client data and policy changes. Acted as a liaison between clients and internal departments, assisting with inquiries and policy support. Maintained compliance with privacy and data handling procedures. Superior Health Plan / NetSpend / DentaQuest, Claims & Recovery Specialist 2014 - 2016

Supported claims intake, data entry, and policy tracking across multiple platforms. Communicated with clients and providers to resolve disputes and ensure satisfaction. Analyzed account records and supported billing and collections processes. DDAW, Customer Service Supervisor

Jan 2013 - Dec 2015

Led a team of representatives in a high-volume call center environment. Trained and evaluated staff, improving resolution time and customer satisfaction. Managed scheduling and performance documentation.

IBC Bank, Teller / Sales Representative

Sep 2008 - Dec 2010

Handled customer transactions, cross-selling services while maintaining account accuracy. Supported branch compliance audits and contributed to operational improvements. Monisha Atkins - page 1 of 2

EDUCATION

Strayer University

Bachelor • Business Administration

Lanier High School

High School Diploma

SKILLS

Calendar Management • Filing • Office Support • Scheduling • Team Support • Confidential Data Handling • Training Coordination • Communication • Conflict Resolution • Professional Writing Monisha Atkins - page 2 of 2

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