Project Manager

Joseph Whitley

Project Manager

***.*******@*****.*** • 910-***-****

LinkedIn • Christiansburg, VA 24073

Accomplished and results-oriented professional with extensive experience in leading complex projects across various industries aimed at achieving on-time and within-budget delivery.

Well-versed in aligning project objectives with strategic business goals while optimizing resource allocation and maximizing productivity. Proficient in stakeholder engagement, risk mitigation, and quality assurance, complemented by exceptional verbal, written, and listening communication skills. Instrumental in fostering high-performing teams through effective collaboration and data-driven decision-making. Adept at scope definition, budget forecasting, and timeline management with focus on continuous improvement and client satisfaction. Excel in driving process enhancements that boost operational efficiency and reduce costs to ensure successful project outcomes that meet/exceed stakeholder expectations.

Areas of Expertise

Project Planning & Execution

Strategic Planning & Execution

Performance Metrics & Reporting

Requirement Gathering & Analysis

Relationship Development

Team Building & Leadership

Cross-functional Collaboration

Time & Resource Management

Risk Management

Agile Methodology

Stakeholder Engagement

Technical Documentation

Professional Experience

LINQ, Wilmington, NC 2017 – 2024

Product Manager (2023 – 2024)

Spearheaded definition of product features, functionalities, and detailed user stories to support development and user experience objectives. Directed ERP software solutions with focus on managing State and Federal compliance reporting across educational districts nationwide. Orchestrated development and employment of comprehensive product roadmaps to guide strategic growth and delivery.

Key Contributions:

●Delivered ERP software solution for the state of Oregon by initiating and managing entire requirements process.

●Maximized organizational alignment and strategic impact by synchronizing product initiatives with broader company goals.

●Improved product functionality and business outcomes through strategic use of data-driven insights to refine features and enhance user satisfaction.

●Achieved timely and accurate regulatory submissions by driving integration of new reporting mandates and maintaining rigorous compliance standards.

●Increased team responsiveness and delivery effectiveness through application of Agile methodologies tailored to evolving regulatory and customer requirements.

●Elevated cross-team synergy and project outcomes by championing seamless communication and coordination among development, quality assurance, and key stakeholders.

Escalations Support (2019 – 2023)

Led escalations team in delivering advanced technical support across full product suite, including MealsPlus, Isite, and K12 Payment Center. Drafted detailed user stories to guide product team in feature development and enhancement. Utilized SQL, Azure, and Azure DevOps (ADO) to analyze data, monitor performance, and streamline workflow processes.

Key Contributions:

●Delivered projects across the state of New York for three years by overseeing all project management activities.

●Enhanced user onboarding, increased product adoption, and boosted proficiency by designing and documenting comprehensive training materials.

●Achieved successful product implementations and resolved complex issues by cultivating collaborative partnerships with customers and cross-functional teams.

Customer Support (2017 – 2019)

Responded to wide range of customer inquiries, including software troubleshooting and product education, across the entire LINQ product suite. Provided tailored training sessions at client locations aimed at accommodating both large groups and individual learning needs. Developed foundational knowledge and proficiency in SQL through hands-on experience and practical application.

Key Contributions:

●Reduced client call volume during system outages by coordinating with team members to initiate client outreach and resolve issues before escalation.

●Increased software adoption and user efficiency by setting up, managing, and delivering targeted training sessions on Nutrition software for multiple end-user groups.

Education

Bachelor of Arts in History & Political Science

North Carolina State University, Raleigh, NC

Certifications

Certified ScrumMaster (CSM)

Certified Scrum Product Owner (CSPO)

Pragmatic Marketing Certified – Levels I, II, III (PMC I–III)

Project Management Professional (PMP)

Affiliation

Town Council Member, Town of Kure Beach, NC

oElected to serve two consecutive terms after three years on Planning and Zoning Board.

oLiaised with lobbyists and Zoning Board to align local ordinances with community growth and environmental goals.

oCollaborated with Police and Fire Departments, federal agencies, U.S. Army, and elected officials to advance town safety, infrastructure, and development initiatives.

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