Accounts Coordinator Inventory Management
Resume:
Kassanie Augustin
ACCOUNTS COORDINATOR
Profile
Dynamic and detail-oriented professional with an emerging experience in fulfilment operations, adept at driving efficiency in inventory management and customer order processing. Proficient in leveraging strong communication and problem-solving skills to enhance team collaboration and ensure adherence to quality standards. Multilingual capabilities in French, Creole, English, and Spanish, facilitate effective interactions in diverse environments. Committed to transitioning into an Accounts Coordinator role, bringing a disciplined work ethic and a passion for delivering exceptional service.
Employment History
Fullfilment associate, Saveurs Lakay, Miramar
OCTOBER 2 0 2 2 — MARCH 2 0 2 3
Receive and put away inventory
Get customer orders ready and pack them up
Load boxes into trucks for shipment
View prompts on screens and follow the direction for some tasks Troubleshoot problems
Ensure product meets quality requirements
Unload industrial trucks (PIT) such as a forklift or pallet driver. Equipment training and certification are provided free of cost Push utility carts up to 40 pounds
Stand, walk, push, pull, squat, bend, and reach during shifts Use carts, dollies, hand trucks, and other gear to move items around Adhere to strict safety, quality, and fulfillment production standards Medical receptionist, American Care Medical Centers, Miramar S E P T EMBER 2 0 2 3 — J UNE 2 0 2 4
Filed and maintained records and documents, ensuring their accuracy and confidentiality
Managed multiple phone lines and answered incoming calls in a timely and efficient manner
Acted as a first point of contact for all visitors and guests Scheduled appointments and managed calendars for the office’s executives Ordered office supplies, managing and replenishing stock levels Assisted with basic administrative tasks such as photocopying, filing, and faxing Performed administrative tasks such as photocopying and faxing Assisted in the onboarding of new employees- clients, ensuring all necessary paperwork was completed
Details
Plantation
United States
******************@*****.***
Skills
Complex Problem Solving
Data Analysis
Initiative and Problem-solving
Abilities
Critical Thinking
Highly Organized
Attention to Detail
Active Listening
Microsoft Excel
Microsoft PowerPoint
Leadership and Teamwork
Flexibility and Adaptability
Critical thinking and problem
solving
Hard Working
Microsoft Office Word
Self-motivation
Interpersonal Skills
Problem Solving
Decision Making
Time Management
Teamwork
Ability to Multitask
Effective Time Management
Account Cordinator, All American Facilities Maintenance, Sunrise AUGUST 2 0 2 4
• Received, Enteres, dispatched, and managed work order
• Responded promptly to all client inquiries that require immediate response.
• Being a Customer Advocate – must have sense of urgency and customer concern.
• Followed service department procedures, referring to internal policies and requirements.
• Answered Phones – All Account Coordinators on shift are responsible for answering calls as they come in with Phones not ringing more than once.
• Updated clients via email and/or customer web-based portals.
• Confirmed Scope and Dispatch all new work order requests.
• Sourced and recruited technicians as needed to complete work orders.
• Monitored incoming emails throughout their shift ensuring that all emails are handled per Company protocols.
• Processed incoming calls and supported other team members on shift by ensuring work is complete and meets customer expectations and metrics.
• Called Client/Store Manager after a scheduled visit to site to confirm customer satisfaction.
• Closed all service calls in the system when work is complete.
• Sourced necessary materials to fully complete the job.
• Entered accurate and complete notes in the system regarding correspondence with customers and technicians
Education
High School Diploma, Catts Pressoir College, Port-au-Prince JANUARY 2 0 0 4 — J UNE 2 0 1 7
Certification, Broward College, Miramar
MAY 2 0 2 3 — MAY 2 0 2 4
Courses
:Adult and Pediatric First Aid/CPR/AED, Red Cross
Fast Learner
Leadership
Ability to Work Under Pressure
Communication
Computer Skills
Adaptability
Customer Service
Ability to Work in a Team
responsibility, Patience, Empathy,
Discretion, Sense of humor
Sense of discipline,
problem-solving, and time
management, conversation skills (
I am a people
Skills: strong capacity of listening,
creativity, Quick learning,
communication,
notepad++, Instagram, TikTok,
youtube
Proficient in Word, Excel and
PowerPoint, notepad,
Microsoft Office:
Spanish(intermediate)
Languages: French (native),
Creole (native), English (fluent),
Languages
French
English
Spanish
Haitian Creole
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