Customer Service Data Entry

KI

KIMBERLY INGRAM

****************@*****.*** 901-***-**** Cordova, TN 38016 WWW: Bold Profile Dynamic Phlebotomist Supervisor at Methodist Healthcare with a proven track record in patient monitoring and workflow coordination. Skilled in data entry and team collaboration, I enhanced specimen collection processes and trained new staff, significantly improving operational efficiency. Committed to delivering exceptional customer service while ensuring patient safety and comfort.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Patient monitoring

Specimen labeling

Data entry

Inventory management

Customer service

Workflow coordination

Team collaboration

Time management

Effective communication

Problem solving

Team leader

Methodist Healthcare Memphis,

Tennessee

Phlebotomist Supervisor

09/2017 - 01/2025

Monitored patients for adverse reactions and provided immediate care as needed.

Scheduled appointments and managed patient flow to minimize wait times.

Identified and labeled specimens accurately, ensuring proper handling and transport to lab.

Handled special collection procedures, including therapeutic phlebotomy and drug testing.

Entered patient information and test orders into computer systems accurately.

Assisted in the training of new phlebotomists.

Educated patients on specimen collection procedures and post-draw care. Coordinated workflow based on stat, schedule, or outpatient needs. Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.

Methodist Healthcare Memphis

Lead Specimen Processing Clerk

03/2016 - 09/2017

Assisted new policyholders with processing claims and resolving billing questions.

Developed training materials for new staff members related to document processing operations.

Process all inbound and outbound calls to research and resolve patient care issues.

Receive in all lab specimens for testing.

Summary

Skills

Experience

Assisted claimants, providers and clients with problems or questions regarding claims.

Managed inventory levels of supplies used in the processing department. Analyzed customer feedback surveys in order to identify areas of improvement within the department.

Prepared daily reports for management review detailing progress made on processing tasks.

Performed data entry duties utilizing various software applications including Excel and Access.

Methodist Healthcare Memphis

Phlebotomist

09/2010 - 03/2016

Maintained a clean, safe, and organized work environment. Provided excellent customer service while interacting with patients. Performed quality control tests on collected specimens. Performed centrifugation and specimen aliquoting for sample preparation. Maintained patient comfort and safety throughout the phlebotomy process. Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history. Followed all safety protocols when handling hazardous materials. Handled special collection procedures, including therapeutic phlebotomy and drug testing.

Verified collection orders and communicated discrepancies to nurses. Regional Adjustment Bureau Inc.

Memphis

Collections Recovery Specialist

03/2005 - 08/2007

Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts. Arranged for debt repayment and established repayment schedule based on customer finances.

Performed reconciliation of accounts to ensure accurate billing and collections records.

Contacted customers with delinquent accounts to solicit payment. Prepared monthly reports on account balances, delinquencies and other metrics.

Negotiated rates with customers and entered payments into accounting system.

Wrote appeal letters to insurance companies for denial of claims. Raleigh Egypt High Memphis, Tennessee

High School Diploma

06/1993

References available upon request.

Education and Training

References

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