Executive Assistant Patient Registration

Lisa Wilson, Executive Assistant

Papillion, Nebraska, 402-***-****, **********@*****.***, www.linkedin.com/in/lisa-wilson- executiveassistant

SUMMARY Dynamic Executive Assistant with over 15 years of diverse administrative experience in healthcare settings. Proficient in managing complex calendars, coordinating meetings, and maintaining confidentiality. Successfully enhanced patient registration processes, leading to improved patient satisfaction. Adept at problem-solving and effectively communicating with cross-functional teams, demonstrating a commitment to operational excellence. With a strong background in supporting executives, valuable skills align with the demands of a remote Executive Assistant role, offering efficient support to drive organizational success.

WORK EXPERIENCE

05/2024 – Present ER Patient Registrar, Conifer Health Solutions Papillion Oversaw the patient registration process, ensuring the accurate and timely collection of demographic and insurance information. Collaborated with healthcare providers to validate insurance coverage and procure necessary authorizations for procedures.

Maintained the confidentiality of patient information in compliance with HIPAA regulations.

Guided patients in completing required forms and provided insight on financial assistance programs.

Addressed patient inquiries concerning appointment scheduling, medical records requests, and general information about the facility. Executed data entry tasks with precision to update patient records effectively.

Optimized the patient registration flow by efficiently managing waiting areas.

Trained new staff members on registration processes, software systems, and customer service protocols.

Cultivated strong relationships with patients through effective communication skills and empathetic interactions.

Contributed to quality improvement initiatives by offering feedback on registration processes and suggesting enhancements for the patient experience.

Engaged in team meetings to discuss operational challenges, share best practices, and implement process improvements.

Provided administrative support, including answering phone calls, scheduling appointments, and faxing documents.

Applied problem-solving skills when addressing complex patient inquiries or concerns.

Partnered with clinical staff to ensure seamless coordination between front desk operations and patient care activities.

Collaborated with the IT department to troubleshoot and resolve software or hardware issues impacting registration processes. Maintained extensive knowledge of insurance plans, coverage limitations, and billing requirements to facilitate accurate patient registration. Managed a high volume of registrations daily while upholding attention to detail and accuracy.

06/2021 – 05/2022 Clinical Practice Coordinator, CHI Health Omaha Coordinated the onboarding process for all new nursing students within the CHI Health System.

Standardized teaching protocols for all new students and instructors regarding logins, charting, and ID printing.

Scheduled quarterly nursing assignments for nursing students across various locations within the system.

Assigned learning tasks for each nurse residency attendee within the HR learning system.

03/2019 – 06/2021 Central Timekeeper, CHI Health Omaha Provided subject matter expert training on Kronos, the timekeeping program.

Standardized and automated pay practices across the system to ensure equity.

Established a uniform review, audit, and approval process across the system.

Connected labor and staffing for more effective operational practices. 09/2015 – 03/2019 Executive Assistant, CHI Health Clinic Omaha Assisted executives with daily workflow and maintained regular communication to ensure all deadlines were met.

Protected the confidentiality of highly sensitive information. Managed complex calendar schedules to ensure smooth workflow for leadership.

Organized weekly TeleHealth Leadership meetings, including agenda setting and minutes preparation.

09/2008 – 03/2015 Executive Assistant, CHI Health Papillion Provided comprehensive administrative support to executives. Developed and maintained reports and special projects utilizing all Microsoft Office products.

Coordinated system-wide hospital activities, enhancing operational efficiency.

Maintained discretion over sensitive and confidential information. Responded effectively to calls and visits from both internal and external customers.

Managed timekeeping records and processed invoices. Compiled agendas, presentations, and minutes for all campus leadership meetings and employee forums.

05/2024 – Present Administrative Assistant, Conifer Health Solutions Papillion, United States Supported daily operational activities.

Managed calendars, travel arrangements, expenses, and statistical reports.

Answered and directed calls, scheduled appointments, and distributed mail and interoffice communications promptly and accurately. Maintained Policy and Procedure manuals to ensure compliance and efficiency.

Ordered and managed office supplies to support operational needs. 01/1999 – 01/2002 Executive Assistant, ValueOptions Omaha Assisted the Vice President with day-to-day operations, including scheduling appointments and arranging travel and meetings. Acted as an authorized representative during the Vice President's absence to ensure matters were addressed appropriately.

Managed phone communications for the Vice President, directing queries accordingly.

Facilitated the procurement of business supplies and coordinated seminars, conferences, and business associate visits. Directed human resources functions during the HR Coordinator's absence, including payroll, new hires, terminations, orientations, and benefits. EDUCATION

08/1990 – 01/1992 Metropolitan Community College

Associates Degree, Administrative Secretary and

Medical Secretary

Omaha, United States

SKILLS Microsoft Office Payroll

Excel HRIS

Kronos Databases

PowerPoint Staff Scheduling

Problem Solver Office experience

Analysis skills Office Management

Organized Administrative Experience

Customer service Personal assistant experience

Teaching Time management

Event Planning Results Oriented

Supervising experience Organizational skills

Leadership Employee Orientation

Talent acquisition Patient Education

Project Management Human resources

Multidisciplinary Team Collaboration

Administrative Assistance Hospital experience

Interviewing Business Correspondence Writing

HIPAA Compliant Calendar Management

Expense Reporting Confidentiality

Technical Proficiency Flexibility

Resource Management Work Ethic

Interpersonal Skills

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