Customer Service Services Representative

Rashon Turner

206-***-**** **************@*****.***

Stockton, Ca 95203

OGJECTIVE: Highly skilled professional seeking to obtain a position in Customer Service

Work experience

Guest Services Representative Night Shift

Wood Springs Suites-Lakewood, WA

March 2023 to August 2024

Guest Check-In & Reservations: Efficiently check in guests, process reservations, and answer phone calls, assisting with both direct and third-party bookings to ensure smooth guest experiences.

Guest Assistance & Issue Resolution: Provide outstanding customer service by addressing guest requests, resolving issues promptly, and ensuring all concerns are handled with care. Extended Stay Management: Ensure all room keys and access materials are properly collected from extended stay guests at checkout.

Laundry & Housekeeping Support: Manage laundry operations, preparing housekeeping bags for the next day to ensure hotel cleanliness standards are maintained.

On-Call Emergency Response: Live on property during night shifts to manage late-night check-ins, guest lockouts, and respond to any emergency situations to ensure guest safety and comfort.

Facility & Common Area Maintenance: Regularly inspect and maintain common areas to ensure they are presentable and welcoming for all guests, upholding hotel standards of cleanliness and safety.

Collections Representative

Credit Corp solution-Federal Way, WA

January 2022 to February 2023

Debt Collection: Make and receive calls to collect on both old and current debts, using effective communication and negotiation skills to secure payment arrangements and resolve outstanding balances.

Account Updates & Documentation: Accurately update client profiles with payment status, contact information, and relevant notes to maintain up-to-date records.

Correspondence: Send formal letters of attempt to clients in accordance with company procedures to ensure consistent follow-up and compliance with debt collection policies.

Team Collaboration & Reporting: Participate in weekly meetings to review progress, discuss strategies, and ensure collection goals are met efficiently and in accordance with company standards.

Room Attendant

LGC Hospitality-Federal Way, WA

March 2022 to January 2023

Room Cleaning & Maintenance: Efficiently clean guest rooms and bathrooms, including changing bedding, vacuuming, dusting, and cleaning windows to ensure a spotless and welcoming environment.

Cart Organization: Keep the housekeeping cart fully stocked and organized throughout shifts, ensuring all necessary supplies are readily available for efficient room cleaning.

Guest Service Support: Trained on front desk operations, including guest check-ins, reservations, and assisting in-house guests with requests to ensure a seamless and enjoyable stay.

Laundry & Maintenance: Perform light laundry duties and assist with basic maintenance tasks, contributing to the overall upkeep of hotel facilities.

Cross-Departmental Collaboration: Work closely with front desk and housekeeping teams to ensure guest satisfaction, promptly addressing guest

needs and resolving any issues as they arise.

Cashier / Sales Associate

76 Gas Station-Lakewood, WA

May 2021 to August 2021

Inventory Management: Accurately count and stock inventory, including cigarettes and other retail items, upon clocking in and out to ensure products are organized and readily available.

Sales & Transactions: Process sales of gas, lottery tickets, and food items, maintaining a high level of accuracy in cash handling and point-of-sale (POS) transactions.

Customer Service: Provide exceptional customer service by addressing customer needs, ensuring satisfaction, and maintaining a friendly and welcoming store environment.

Problem Resolution: Handle customer inquiries, resolve issues promptly, and offer assistance with product selection, ensuring a positive and efficient shopping experience.

Assistant Manager

Ezell's Famous Chicken-Seattle, WA

February 2018 to February 2019

Staff Management & Interviews: Conduct interviews and assist in the hiring process, evaluating candidates and ensuring a strong team dynamic in the kitchen.

Food Preparation & Cooking: Prepare and cook fresh, high-quality meals according to established recipes and restaurant standards, ensuring consistent flavor and presentation.

Inventory Management: Monitor and maintain inventory levels, ordering supplies as needed to ensure the kitchen is fully stocked and operational.

Supply Ordering & Budgeting: Order kitchen supplies, ingredients, and equipment, managing costs while maintaining quality standards.

Food Safety & Cleanliness: Ensure compliance with health and safety regulations, maintaining cleanliness and organization in the kitchen and storage areas.

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