Customer Service Front Desk

Bandie Rantao

Phone: 412-***-****

E-mail: ******.******@*****.***

Objective Statement:

Dedicated Program Management and Communications Professional with a proven process management and problem-solving track record. Experienced in administrative work, event management, and customer service. Proficient in Agile methodology and adept at using MS Word, Excel, PowerPoint, and MS Access and seeking to leverage my expertise to drive organizational success and efficiency. WORK EXPERIENCE

Human Resources Expert

Target - Seekonk, MA to Philadelphia, PA

Feb 2024 to current

● successfully recruit key talent and place them in appropriate roles.

● Streamline the onboarding process for new employees, leading to faster integration and improved productivity.

● Provide guidance and support for managers and employees to reduce employee turnover rates, and resolve complex employee disputes.

● Maintain comprehensive knowledge of store policies, ensuring compliance with labor laws to resolve issues and enhance staff's overall experience effectively.

● Engage with staff members, to better understand their unique needs and preferences by implementing initiatives to promote a diverse and inclusive workplace culture.

● Support the training needs of the store's sales force, advocating for continuous learning and development.

● Demonstrate a culture of ethical conduct, safety, and compliance. Worked safely at all times, identifying and correcting hazards, and adhering to all safety policies and best practices.

Program Manager

Project REAP (Real Estate Associate Program) – Boston, MA (contract) May 2023 - November 2023

● Collaborated with the executive director to develop and refine the academic program framework, aligning it with the organization's mission and vision.

● successfully launched the academic program on time and within budget to meet our mandate.

● Managed the program budget effectively, optimizing resource allocation and achieving cost-efficiency

● increased student enrollment and engagement, and developed a new curriculum relevant to industry trends

● Fostered strong stakeholder relationships within the commercial real estate community.

● Monitored the progress of different aspects of the program, identifying potential issues, and ensuring timely program completion.

● Achieved high student satisfaction and career placement rates to reputable real estate companies in the commercial industry.

● Facilitated mentorship programs with industry professionals for students.

● Secured funding for student scholarships through industry collaborations. Jr. Event Marketing & Audience Engagement Manager

Crawford Group, Consulting for Cisco (Contract) – Remote March 2022 – April 2023

● Successfully launched new event formats and marketing communications for Cisco events.

● Significantly increased event attendance, driving higher sponsor engagement.

● Boosted post-event lead generation, implementing innovative event technology.

● Fostered strong vendor relationships, and consistently delivered exceptional attendee experiences while aligning events with marketing goals and brand identity.

● Secured sponsorships generating 20% higher ROI by developing customized engagement packages and delivering valuable attendee data by utilizing Salesforce analytics for event sales projections and customer insights.

● Successfully launched a new hybrid event format, incorporating virtual elements, resulting in a broader reach and increased attendee engagement. Corporate Communications Specialist

Michael Baker International – Pittsburgh, PA

September 2019 - Feb 2022

● Promoted company brand through press trade shows and media outreach initiatives

● Maintained and updated company website content.

● Assisted with quarterly and annual metrics report compilation.

● Developed a client database for communication and news updates.

● Created the Marketing Communication’s first conference calendar for 2022.

● Managed the Michael Baker International online store, including inventory monitoring and customer assistance.

Executive Assistant & Program Coordinator

BotswanaPost - Gaborone, Botswana

June 2013 – December 2018

Executive Assistant

● Streamlined the executive calendar, integrating scheduling tools that increased meeting efficiency by 25% and reduced scheduling conflicts.

● Prepared meeting agenda and kept meeting minutes.

● Planned and executed corporate events, such as conferences, meetings, and staff functions.

● Managed the schedules of individuals in the organization in a timely and prioritized manner.

Project Coordinator

● Successfully organized and managed the Poso Home Delivery pilot project from conception to successful execution.

● managed project timelines and budgets

● Coordinated communication between cross-functional teams within government departments and the organization.

Architectural Administrative Assistant

MPI Architects - Gaborone, Botswana

November 2007 – May 2013

● Managed and coordinated multiple daily office operations and organized logistics for meetings with clients and vendors, ensuring smooth operations of the architectural firm.

● Collaborated with internal stakeholders to maintain up-to-date project documentation.

● Supported project teams by providing administrative services such as scanning, copying, and filing.

● Retrieved and organized architectural drawings for each building.

● Built customer relationships and Provided excellent customer care while managing accounts for the firm.

Guest Relations Assistant

Cresta Hotels - Gaborone, Botswana

November 2003 – October 2007

● Served as the main point of contact for the hotels’ VIP guests.

● proactively anticipated guest needs, increasing repeat guest business through personalized service.

● Maintained a guest satisfaction rating consistently above company standards, resulting in positive online reviews and guest feedback.

● Successfully resolved 95% of guest complaints within a timely manner, leading to increased guest loyalty.

● Implemented a personalized guest recognition program, resulting in a 20% increase in repeat guest visits.

● Successfully up-sold hotel amenities and services based on individual guest preferences.

● Created and implemented hotel marketing promotions. Skills:

- Excellent Process Management

- Event Management

- Administration Skills

- Office management

- Social media management and content creation

- MS Word, Excel, PowerPoint, MS Access

- Organizational and Analytical Skills

- Excellent Verbal and Written Communication

- Project Management

- Detail oriented

Education

BSc Travel and Tourism Management

Johnson & Wales University Providence, RI 2002

Social Media Management

Diversify Social Media, Online Certification 2021

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