Customer Service Branch Manager
Resume:
CHARLES L TURNER
Winston-Salem North Carolina 27127
********@*****.***
Accomplished Manager with proven ability to increase sales revenue and improve profitability through effective training and team development. Areas of Expertise include excellent leadership skills with a strong belief in hands-on training and can set direction for a team. Achievements include consistently exceeding sales goals, while providing the utmost care customer relations.
•Strong,Team-Builder
• Goal-Oriented
• Self-Sufficient
• Detailed & Organized
• Analytical
• Proficient in MS
• Sales Professional
• FHA Loan Process Background
• Knowledge of Equifax Application
PROFESSIONAL EXPERIENCE
PIEDMONT ADVANTAGE CREDIT UNION
BRANCH MANAGER
Greensboro North Carolina
08-2022 PRESENT
Managed a team of 14 banking professionals, offering training and guidance in customer service.
Developed strategies to improve customer service and implemented them successfully.
Created and managed Retail Banking products to meet customer needs and maximize profitability.
Handled difficult customer situations, providing information, data, and advice.
Established staffing schedules and recruited new employees for both teller and banker positions.
Supervised employees, organized networking events, made overdraft decisions, verified funds, opened and supported accounts, and conducted wire transfers.
BANK OF AMERICA RELATIONSHIP BANKER
Thomasville North Carolina
06-2020 thru 08-2022
Increased new banking relationships within the local community by 40% through quarterly promotions.
Developed, nurtured, and maintained relationships with referral partners, small business owners, centres of influence, and realtors.
Provided client experiences daily.
Identified clients' transaction needs to ensure safe and beneficial financial decisions.
Received customer service satisfaction scores for 8 consecutive quarters.
Performed daily, weekly, and monthly bank audits to ensure branch compliance.
Reviewed and recommended loan approvals and denials based on customer loan application assessments.
ASHLEY FURNITURE SALES MANAGER
Hickory North Carolina
O8-2018 -06-2020
Sales professional skilled in closing strategies, focused on driving sales results through outreach to potential clients. Adaptable to a fast-paced and changing environment.
Supervised a sales team of 14 people
Developed a comprehensive training program
Established relationships with customers and the community for long-term business growth
Achieved recognition as Million Dollar Writer for four consecutive years
WESTERN & SOUTHERN Life and HEALTH CONSULTANT
05-2014 to 08-2018
Jamestown, North Carolina
Assisted customers with financial products
Advised clients on tax, investment strategies, securities, insurance, pension plans, and real estate
Assessed assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives to establish investment strategies
Attended meetings and seminars to learn about new products and services
Calculated premiums and established payment methods
Called policyholders to explain policies, suggest changes, or change beneficiaries
Prepared accurate applications for insurance carriers
Exceeded agency production standards
WELLS FARGO BANK TRUST BRANCH MANAGER Archdale, NC
08-2011 to 01-2014
Supported and directed a team of 12 Relationship Managers.
Increased new bank relationships within the local community by 40% through quarterly promotions.
Found creative ways to motivate employees to achieve and exceed daily, weekly, and monthly sales goals while providing excellent customer service.
Developed, nurtured, and maintained relationships with referral partners, small business owners, COIs, and realtors.
Received superior customer service satisfaction scores for 8 consecutive quarters.
Performed daily, weekly, and monthly bank audits to ensure branch compliance.
Recommended loan approvals and denials based on thorough reviews of customer loan applications.
Managed a staff of 24, including scheduling, sales quotas, performance reviews, daily assignments, and employee oversight.
Store Manager The Men's Wearhouse, Charlotte NC 01/2009 to 08/2011
2.5 million dollars in retail sales
Responsible for a staff of 18, including scheduling sales quotas, performance reviews,daily staff duty assignments and employee training
Responsible for all facets of daily business functions and operations for the entire store
Implemented and maintained store policy and procedures as directed by company standards
BACHELOR OF SCIENCE: Commercial Music
Winston Salem State University– Winston-Salem, North Carolina
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