Customer Service Team Leader
Resume:
ROSETTA
CUNNINGHA
M
***********@*****.***
Milwaukee, WI 53208
Bold Profile
Senior Team Leader with advanced understanding of great customer service, maintaining customer relations and resolving any issues that may occur. Over 20 years of experience in customer service and sales industry leveraged to hone business acumen, team building and communication skills. Strategic and resourceful professional with outstanding customer service and employee training abilities. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
PROFESSIONAL SUMMARY
Sonny's Enterprise - Customer Service Representative Tamarac Fl • 03/2023 - 12/2023
Gourmet Foods Inc - Invoice Clerk
09/2022 - 02/2023
Prepared invoices for vendors and drivers on all deliveries. Made sure orders were correct and properly shipped to vendors. PetMeds - Senior Team Leader
Delray Beach, FL • 05/2012 - 05/2022
Training new hires
Continue training current representatives
Taking supervisor calls from customer
Help with hiring new representatives
Give daily feedback on interactions with customers and products Quality assurance
Reporting to management of any updates with customers or representative
Sales
Kay Jewlers - Assistant Manager
Steubenville, OH • 04/2006 - 12/2011
Managing and training new sales associates
Payroll
Sales
Interviewing and hiring new sales associates
WORK HISTORY
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Streamlined call center processes for improved efficiency and reduced wait times.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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Excellent customer service
Computer skills
Training
Management
SKILLS
University of Pittsburgh
Pittsburgh Pennsylvania
General Studies
Paul Mitchell Cosmetology
Steubenville Ohio • 08/2005
Cosmetology
Steubenville City High School
Steubenville Ohio • 08/1995
Diploma
EDUCATION
Planning for special events
Opening and closing the store
Depositing daily funds and calculating daily sales Hampton Inn By Hilton - Hairstylist
Steubenville, OH • 06/2006 - 08/2009
Hampton Inn By Hilton - Front Desk Clerk
Steubenville, OH • 05/2004 - 06/2007
CHAMPS - Sales Associate
Steubenville, OH • 02/2006 - 01/2007
Carriage Inn/House - Nurse Aide
Steubenville, OH • 03/1997 - 06/2001
Taking care of the daily needs of the elderly and disabled
• Educated customers on products to maximize benefits. Processed payments, entering sales in register for prompt customer service.
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Scheduled customer appointments and rearranged individual time slots to meet demand.
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Suggested treatments and styles to suit customer appearance and fashion choices.
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Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
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• Counted and documented opening and closing cash amounts daily. Organized sales area and work station to showcase products and boost sales.
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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
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Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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• Collected room deposits, fees and payments.
Maintained transaction security by verifying payment cards against identification.
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Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
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Resolved service-related problems and documented actions in system.
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Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
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Provided positive first impressions to welcome existing, new and potential customers.
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Helped customers locate products and checked store system for merchandise at other sites.
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Answered customer questions regarding sizing, accessories and proper care for merchandise.
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Engaged with customers to effectively build rapport and lasting relationships.
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• Prepared merchandise for sales floor by pricing or tagging. Increased sales by offering advice on purchases and promoting additional products.
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Restoration therapy
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