Operations Manager West Chester
Resume:
Steven Piperno
West Chester, PA 19382
*****@******.***
OBJECTIVE
To find a challenging and fulfilling position that will utilize my knowledge, dedication and past experiences, as well as allows me to grow into a critical and important person in your organization with leadership and management skills
EXPERIENCE
Operating Systems: Windows NT/2000/2003/2008/2012/2016/2019 Server and Workstation/Professional/XP/7/8/10, SNA Server, OS2, Windows 95/98, DOS and Windows 3.1
Application Software: MS Office 97/2000/2003/2007/2010/2013/2016 R2, MS Exchange 5.5/2000/2003/2007/2010/2013/2016, Lync 2010, MS Project, Internet Information Server 4.0/5.0/6.0/7.0, Citrix XPE, MTS, Proxy Server 2.0, ISA Server, MS Visio, Internet Explorer 3.0-7.0, SMS 2.0, SQL 7.0/2000/2005, Windows Clustering, Veritas, EMC’c Email Xtender, Mail Marshall, Lotus Smart Suite 96, Lotus Smartsuite 3.0, Lotus Notes, Attachmate, Right Fax, Great Plains, Vertex, Stellent, Funk Software, Citrix 4.0/4.5/5.0/6.5, Citrix Access Gateway/Netscaler, Citrix Xenapp/Xenerver, VMWare ESX 3.5/4.0/5.5/6.0, Vsphere, Vmware Horizon View, Adobe Acrobat, Adobe Photoshop, Network Associates Magic Helpdesk and virus protection, Track-it Helpdesk, Biztalk, Commerce Server, Microsoft Operations Manager, Blackberry Enterprise Server, EMC Email Extender, Commvault 5.9/6.1/7.0/10/11, Surf Control, etc.
3/22 – Present
Client First Technologies/HUD Sr. Configuration Manager
This position was working with a consulting company that supports HUD organization of the United States government. The role is to design, implement and support the organizations IT infrastructure which includes a mixture of virtualization products like VMWare, Citrix Nutanix and Hyper-V running Microsoft and Linux operating systems. This position also has responsibilities to build and support in the Office365 and Azure cloud environment that housed email, SSO application, Teams, SharePoint, etc. I am also the Subject matter expert for their Commvault Disaster Recovery/Backup solution mixed with virtualization redundancy like VMWare DRS.
Achievements:
Managed, maintained, upgraded and supported Solarwinds monitoring solution.
Managed, maintained and supported Active Directory replication, policies and security levels within the Organizational Structure.
Re-designed/Re-engineered Commvault backup solution that turned the SLA status from 73% to 100%.
Provided day to day support and disaster recovery testing and validation.
Implemented new backup storage in disaster recovery site.
Worked with security team to implement new security solutions.
Upgraded 60+ servers that were sun-setting from Windows 2012 to Windows 2019 and Windows 2022.
Implemented Office365 policies to support CISA recommendations.
Worked to redesign the Active Directory and DNS infrastructure.
Implemented internal PKI SSL patching for all servers and websites.
6/18 – 3/22
Monroe Energy Sr Systems Engineer
This position was a company/infrastructure growth position. The primary responsibilities for this position were to design, test, implement and support the company IT infrastructure. Including the replacement of many solutions that were implemented 7 years ago when the company started up.
This position was responsible for the Vmware and Citrix virtualization products running Windows 2008, 2012, 2016 and 2019 servers as well as the Office365 environment and the cyber-security solutions that go with any cloud and internal IT environment and solutions.
Achievements:
Implemented email virus, spam and gateway with Proofpoint solution
Implemented Web filtering solution with Cisco Firepower solution
Implemented a new cloud based patching solution that patchedworkstations, laptops, servers, network switches, routers and firewalls
Implemented a new Netapp CIFS solution to replace a number of historical and traditional Windows file servers
Implemented anti-virus and Malware solutions with Crowdstrike solution
Implemented a VPN solution to disable split-tunneling to improve security and functionality for remote users
Implemented new Micosoft licensing program to support more functionality in the Office 365 tenant solution such as archiving, legal hold, Multi-factor Authentication, Power BI as well as some future products like Intune
Implemented Veamm backup solution to provide backup and recovery services for our virtual and physical server environment
Designed and implemented an immutable cloud backup solution to block ransomware and protect the company data
Worked with internal and external teams to upgrade several high-profile business appliocations that required new servers with new functionality
Supported a 3 month turn-around for the entire plant
Worked with external security audit vendor to do a complete audit and fix any security flaws.
Implemented new Active Directory policies to support changes in the environment
Worked with external vendor to support the build and replacement of many Cisco switches
Redesigned and cleaned up the Solarwinds monitoring solution
Replaced our networked copiers with a new vendors solution
Provided SOX auditing reports to upper management on a monthly basis
Provided day to day maintenenance and support of the backup, patching, security audits, connectivity issues, email problems, application issues, storage performance and capacity issues, upgrades to systems that are over-utilized or sunsetting.
Provided level 3 support to junior staff members as a key escalation point for infrastructure solutions
6/10 – 6/18
Private Consultant
Worked for the following companies providing design, implementation, migration and support to their IT infrastructure on a short-term contract basis.
Alico/Met Life, Doe, Comcast, Keystone Foods, Brandywine, Liquid Hub, University of Penn Hospital, Philadelphia Energy Solutions, Dupont/Chemours, RNS Marketing, CoimGroup, StrategicLink, EconnectionSoft, Temple University Hospital, Energy Transfer Partners
Key responsibilities:
Energy Transfer Partners
SR IT/OT Systems Engineer
This was a temporary contract role to build out, manage, maintain and support Process Control systems for a refinery.
These systems are designed to be highly secure as high-availability 24 X 7 solutions using Vmware 6.5 and including the Horizon View and Citrix based virtualization products.
Server support, including: management & support of the multiple Domains, Server and Workstation infrastructure and control network for the plant control systems; daily maintenance & monitoring of servers, SANs, virtual infrastructure, backups; application of security and functional patches & virus updates on all servers and workstations; manage the administration of Servers, Active Directory and various third-party applications.
Basic Process Control System support, including: diagnose & resolve system and network issues identified by site operators, technicians, and users; work with control systems and application vendors to provide a reliable control infrastructure for applications to run in a 24x7 real-time environment.
Cybersecurity support, including: daily health-check & security monitoring of industrial firewalls, routers, switches, serial & IP-based radio links, third-party network circuits, and domain, server & workstation infrastructure; ensuring cybersecurity policies and procedures are implemented & followed on servers, workstations, AD, printers, etc..
Provide on-call support to the 24x7 control infrastructure
Operational IT SME for all Site projects. Ensure all IT and
Cybersecurity requirements are met throughout the projects life cycle.
Temple University& Hospital – 3 Months
Sr Commvault Engineer
This was a temporary role to redesign, re-engineer, resolve Commvault backup/recovery and data management solution issues. This environment is a 5 Petabyte environment with 1200+ servers that consist of 700+ virtual servers, 500+ physical servers running in a VMWare environment with a mix of Exchange servers, SQL Servers, Oracle Servers, etc.
EconnectionSoft – 6 Months
Sr Systems Engineer Consultant
This role is with a startup IT consulting company that specializes in SharePoint in the past and is trying to startup an Information Technology Infrastructure consulting group.
In this role I went on sales calls, designed and implemented Information Technology solutions for the customers from virtualization, backup/recovery solutions to Exchange and Office365 migrations. We also provided a weekly or monthly technical services visit to handle maintenance and 2nd or 3rd level of support to their infrastructure technologies.
Coim Group – 3 Months
IT Manager
This role is a temporary role to manage, implement and support the companies IT environment. This is a one man IT shop of 150 employees, 15 servers with a mixture of laptops and desktops.
Managed, maintained and supported the Network, Sonicwall Firewall as well as a mixed physical/virtual environment of servers using Microsoft’s Hyper-V.
Stabilized the environment and provided the company with a high level of support, maintenance and solutions to their IT solutions/problems.
RNS Marketing – 4 Months
Project Manager/Sr Systes Engineer
This role was a dual role of project management as well as the technical lead in the following:
Designed, built and supported IT server infrastructure to support Windows server upgrades in a VMware 6.0 virtual environment.
Worked with applications to support either Windows 2008 or Windows 2012 R2 upgrades.
Setup failover and redundancy for servers and applications in case of hardware failure.
Setup new high speed disk I/O solid state solution to improve disk I/O for database/application performance.
Dupont/Chemours – 4 Months
Technical Project Manager
Managed IT solutions to support the migration from Dupont to Chemours.
Worked to document and provide knowledge transfer of IT solutions such as going from an Office365 single tenant solution to a multi-tenant solution.
Worked with key team members and management to test and migrate applications from Dupont to Chemours.
Worked with the different outsourced companies that provide different provisioning tasks to setup and remove user accounts in Active Directory as well as in Office365. Documented the steps needed to improve the process as well as working with internal stakeholders of these applications and infrastructure solutions.
Philadelphia Energy Solutions - 2 Years
Senior Engineer
Worked with a small group of engineers to support the split and build of an entire production environment from Sunoco
Migrated mailboxes from one company to an Office 365 solution
Worked with application developers to move applications and databases for those applications over to a new environment
Implemented new Citrix environment to support application delivery for the new company
Managed and maintained Office365 email system from a support perspective as well as an archiving and legal hold perspective.
Deployed a helpdesk system that provided an ITIL level of incident management, tracking and reporting.
Designed and deployed a Citrix VPX solution to allow external companies and users to access our internal Citrix farm from anywhere they need to through a browser.
University of Penn Hospital – 4 months
Senior Exchange Engineer
Designed an Exchange 2010 solution and migration plan that split the solution out to two main sites and had full failover capabilities to either site for 40,000+ mailboxes
The design allowed for local and remote failover of any front end or back end piece
Liquid Hub – 3 months
Senior Messaging Engineer
Supported a rollout of Lync 2010 with Avaya voice integration and unified messaging
Provided technical support for a mixed Exchange 2003/2007 environment
Brandywine – 10 Months
Senior Systems Engineer
Designed and built Exchange 2010 environment in a VMware 5.0 infrastructure
Designed and built a Lync 2012 environment
Keystone Foods – 4 Months
Senior Exchange Migration Consultant
Worked to design the complete Exchange 2010 solution form end to end.
Built virtual environment to support these solution
Designed and implemented migration plans for 5000+ users from 5 different email systems (Zimbra, Notes, Exchange 2003, SBS and Microsoft BPOS) from around the world
Designed and implemented Outlook Anywhere solution
Comcast – 3 Months
Senior Exchange Migration Consultant
Assisted in the migration of 200,000 mailboxes from Exchange 2003 to Exchange 2010
Provided technical expertise for automatic failover capabilities and redundancy
DOE Legal – 6 Months
Senior Consultant
Provided technical support, design and solutions to the company such as virtualization, Exchange 2010, SQL, SharePoint, etc.
Alico/Metlife – 4 months
Exchange 2010 migration engineer
Designed, implemented and supported a migration from multiple exchange environments (2000, 2003 and 2007) to Exchange 2010 and 4000 mailboxes from around the world.
As well as provided a centralized hosted email solution with redundancy, automatic failover and recoverability
In these contracts I was responsible for project management, design, deployment, testing and support of the following projects/tasks:
Design and implement support of full systems and network infrastructure with alerts, email and creation of escalation process
Designed, tested and implemented a centralized exchange model while upgrading small and large size organizations to Exchange 2010
Upgraded Active directory from a Windows 2003 native domain to a Windows 2008 native domain
Redesigned firewall to support company growth and higher capabilities
Created Virtual environments in Vmware and Xen server
Supported Xen App infrastructure already in place
Created server build documentation to support server hardening as well as a standard server build
Designed and implemented Lync 2012 solution
3/08 – 6/10 Physiotherapy Associates
SR Systems Engineer
Key Responsibilities:
This position was a newly created position that has responsibility for all server infrastructure and applications that run on them. It includes but not limited to, Active Directory, Exchange, SQL, Citrix, Commvault, Virtualization, SAN, etc. Lead engineer in design, deployment and support of infrastructure solutions.
Acheivements:
Maintained 150+ Enterprise servers that support 5000+ employees nationwide
Cleaned up and increased performance needs of Exchange 2003 environment
Re-engineered Commvault backup environment
Stabilized Citrix environment
Built XEN and VMware virtualization environment
Created standard practices for server deployments
Designed and implemented a new EMC NS480 SAN to support company growth due to acquisitions and mergers.
Designed and implemented 20 physical/100 virtual server VMware 4.0 Citrix 5.0 environment
Designed, Implemented and supported Exchange 2007/2010 environment in a complete virtual environment for 6000 mailboxes
Managed/maintained Mail Mashall server which was the virus protection/spam filter rules for email flow
Supported 600 locations connected via Cisco WAN/VPN connectivity with Cisco Firewalls/Switches
Managed Data center environment with 150 physical 50 virtual servers
1/08 – 3/08 Thomas Jefferson University
Director of Technical Services (Contract)
Key Responsibilities:
Maintain and manage a group of technical people to ensure quick and proper delivery of service, asset management and technical support. This position was a short term contract to relieve and free up the person that normally handled this position so she could dedicate herself to an EMR application deployment.
11/04 – 11/07 WSFS Bank
Technology Operations Manager
Key Responsibilities:
The Operations Support Manager provides Senior Project Management technical expertise for technical and infrastructure related projects. This position has 4 direct reports and manages an external NOC vendor relationship. This position exercises the usual authority of a manager concerning staffing, coaching, developing, performance appraisals, promotions, salary recommendations and terminations. Managed a team on a daily basis, which includes, but is not limited to activities such as managing vacation schedules and conflicts, conducting regular team meetings, work in conjunction with his/her manager to obtain budget approvals to support projects, and provide scheduled team status reports.
ACHIEVEMENTS/PROJECTS
● Managed a Windows 2000/2003 Active Directory migration, as well as support and maintenance of 120+ servers
● Deployed and maintained a full monitoring and management solution to alert and notify technical staff of potential server and network issues
● Created service catalog and IT owners of services to begin an ITIL implementation
● Worked with audit teams to ensure proper procedures and documentation to support Sarbanes Oxley testing’s and audits
● Provided project management and technical expertise to migrate 600 users mailboxes to Exchange 2003 and Outlook 2003
● Stabilized and standardized the Veritas backup solution for the bank
● A member of a 8 person team to configure/deploy/support Cisco VOIP solution and integrate it into active directory and exchange
● Provided technical leadership to other staff and third party consultants to resolve problems as well as come up with solutions to make things run more efficient
● Created an on call schedule for any off hour’s problems or activities
● Deployed new Commvault backup solution across the enterprise with agents such as SQL, Data and Exchange Migrator
● Provided 2nd and 3rd level support for Windows 2000/XP desktops and applications
● Primary liaison to vendor providing Network Operations Center activities
● Leadership and guidance to the Wintel staff members
● Ensure the reliability and security of server infrastructure
● Provide efficient, high quality support services to ensure timely response to queries, resolution of problems, and reporting/escalation of issues related to the server infrastructure
● Play a key role in the overall recommendation and design of server architectures and policy development in order to meet current and future business needs for the entire server enterprise environment
● Provide recommendations on expenditures within approved budget
● Maintain staff development, and participate in hiring and promotion of staff
● Communicate planning and development, documentation, and status to management
● Ensure that the environment is kept current with hardware and software update releases as necessary
● Participate in business continuance planning, testing, and implementation
● Work with IT Security to ensure the physical and logical stability, reliability, confidentiality, and integrity of the Bank's systems is in accordance with policies, procedures and guidelines, taking appropriate actions for all violations
2/00 – 11/04 Project Management Institute
Technology Team Leader
The Technology Team Lead designed, built and tested I/T infrastructure and system software solutions to new or existing systems. Was responsible for mentoring junior staff members, and in implementation of architectural vision and facilitating the reuse of existing solutions.
ACHIEVEMENTS/PROJECTS
Moved PMI’s server base from 9 to 70 servers to support PMI’s Informational Technology growth
Designed and configured Enterprise Gigabit Ethernet network
Engineered, Designed and configured Exchange 5.5 e-mail environment and followed that up with a migration to Exchange 2003
Built Windows NT 4.0 environment and followed that up with an upgrade to Windows 2000 & Windows 2003 network Operating Systems
Configured and designed SQL database servers for optimal performance
Project Manager to double the size of our headquarters office and worked with upper management to support our companies growth. Built a corporate data center environment that has redundancy and disaster protection built into the data center.
Managed a Windows 2000/2003 Active Directory migration of 70 servers
Designed, implemented and supported a Citrix XPE solution to support a company wide globalization project
Created and Implemented a Full Disaster Recovery and Business Continuity solution for the organization including hot-site capability
Migrated 25 websites from IIS 4.0 to IIS 5.0/6.0
Produced network diagrams, Data flow diagrams and documentation to help support infrastructure
Purchased all computer, server, printer, network and telephone equipment
Created a change management process to maximize up-time of applications and equipment
Implemented a company wide SPAM e-mail filter solution
Standardized desktop hardware and software
Designed and implemented a company wide virus protection solution
Key Responsibilities:
Developed and Maintained Client Partnerships
Provided Ongoing Technical Operational/Production Support
Provides Technology Support to Major I/T Initiatives
Developed Others
Architecture and Technology Standards
Built and Maintained Relationships with Technology Professionals and Users
6/98 - 9/99 The Lemans Group, King of Prussia, PA
Network Administrator
Environment:
NOS - Windows NT Server 4.0 with multiple domains
Windows NT Terminal Server 4.0
Citrix Metaframe 1.8
Mail Server - Microsoft Exchange Server 5.0
Mail Client - Microsoft Outlook
SNA Server 3.0 and 4.0
Fax Server - Right Fax
SQL Server 6.5 & 7.0
System Management Server 2.0
Perform customary Network Administration duties such as monitoring network traffic, capacity planning, reviewing error logs, creating users, maintaining security permissions, creating shares, maintaining login scripts and configuring network printing.
Work with a team to prepare solutions for server and network problems, including changes to the network infrastructure such as rerouting a section of the network through a frame relay.
Provide desktop support for end users to resolve workstation problems with Windows 95, Windows NT Workstation, Access, Word, Power Point, Outlook, Attachmate and various internally developed business specific applications.
Develop and execute plans for deployment of new software and upgrades.
10/93 - 6/98 IBM Team Leader Technology Service Solutions, Broomall, PA
Developed and managed a team to handle support calls for the home support division utilizing a mostly part-time workforce in order to reduce the cost of providing the service.
Managed resource requirements for the local territory to insure the timely delivery of service.
Regional Technical Support Specialist (6/97 - 12/97)
Provided escalated support for all field service technicians in order to resolve networking, hardware and software problems.
Instructor (12/96 - 6/97)
Created lesson plans and provided training in customer satisfaction skills and Lotus Notes.
Responsible for the installation and troubleshooting of personal computer hardware and software. Installation and configuration of Operating Systems, System Boards and IO cards.
Managed resource requirements for the local territory to insure the timely delivery of service.
Field Service Technician (10/93 - 6/94)
Responsible for diagnostic and repair of PC’s and peripherals.
Responsible for primary contact with customer and insuring complete customer satisfaction.
Education
MCSE 2000 and A+ certifications
Chubb Institute
Microsoft Certified Systems Engineer
Completed Courses: Administering Microsoft Windows NT (803), Supporting Microsoft Windows NT (922), Internetworking Microsoft TCP/IP on Windows NT (688).
Microsoft Exchange 2000 Design and Implementation
Current Courses: Supporting Microsoft Windows NT Server - Enterprise Technologies (689), creating & configuring a Web Server Using Microsoft Tools (936).
RETS Education Center
Computer Repair Course: Studied personal Computers from 8088 to 80486, performed the following activities: installation of hard disks, floppy disks, mother boards and option cards, as well as performed diagnostics on this equipment. Performed troubleshooting and problem determination to resolve hardware and/or software conflicts. Studied installation and configuration of DOS and MS Windows environments.
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