Call Center Customer Service

Cynthia Lett Chicago, IL ***** • 708-***-**** • ********@*****.***

Professional Summary

Call Center/Customer Service Representative with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Over 10 years’ experience managing multiple data entry projects and handling high volumes of calls in a timely manner; maintaining a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills Other Positions

Customer Service

Call Center

Data Entry / 10 Key /Typist 40-60wpm

Client Service Specialist, Midwest Behavioral Assoc.

Front Desk/Reservationist, Best Western Hotel

Call Center Rep, FEMA

Work History

Volunteer, 10/2018 to Current

Brainerd Senior Center

Assist with special events and programs for seniors.

Run errands for Seniors with special needs

Use strong interpersonal communication skills to convey information to others.

Senior Program Assistant, 06/2022 to 10/2022

Catholic Charities

Submit bi-weekly time sheets for all office staff.

Transferred and directed phone calls, guests and mail to correct staff members.

Submitted I-9 forms, W2 forms, direct deposit, and all personal information that need updating

Clerical Assistant, 09/2014 to 07/2016

NCBA/Fred C. Matthews Senior Housing

Provided clerical support to property manager by copying, faxing and filing documents.

Helped staff complete special projects by organizing documentation and supplies to handle demands.

Interacted with customers by phone, email or in-person to provide information.

Program Aide, 05/2013 to 08/2014

NCBA/Ada S. McKinley

Addressed concerns while delivering excellent customer service and social skills with staff and clients

Utilized positive reinforcement to help special needs clients develop social engagement skills.

Communicated with clients on their daily activities and placed the information in confidential files.

Front Desk Monitor, 11/2010 to 09/2012

Coppin House – Chicago, IL

Answered multi-line phone system and greeted callers enthusiastically.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Liaised with maintenance staff to address requests and complaints made by tenants.

Customer Service Representative, 03/2009 to 09/2010

PACE Transportation

Worked in a busy call center, handling high call volumes of 300 to 400 incoming calls per day.

Submitted requests to prevent re-occurring issues and recommended improvements in the process

Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Certificate: Medical Billing Encoding

Harper High School, Diploma

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