Customer Service Data Entry
Resume:
Ke’Nia Smith
St. Louis, MO *****
************@*****.***
Professional Summary
I am a dedicated and detail oriented professional with over five years of experience in customer service, healthcare support, and retail. I have a strong background in handling sensitive information, conducting client interviews, and delivering excellent service across various industries. I’m skilled in data entry, communication, and maintaining confidentiality while ensuring accuracy and compliance with HIPAA standards. My organizational skills, proficiency in Microsoft Office, and ability to adapt quickly make me a valuable team member in both remote and in person work settings. Authorized to work in the US for any employer
Work Experience
Customer Service Advocate
AssistRx Remote-Overland Park, KS
April 2023 to June 2025
• Processed medication assistance applications accurately and timely.
• Provided physicians with required documentation for prior authorizations.
• Communicated with healthcare providers to verify patient information.
• Ensured compliance with HIPAA and patient confidentiality.
• Maintained accurate records and documentation in system. Insurance Risk Interviewer/Customer Service Associate Quest Diagnostics Remote-Kansas City, MO
July 2020 to February 2025
• Conducted outbound calls to gather insurance application info.
• Interviewed clients on medical history and lifestyle.
• Entered data accurately into system.
• Provided excellent customer service during interviews.
• Maintained confidentiality and data security.
Front End Associate
Walmart-Raymore, MO
May 2020 to April 2023
• Operated cash register and self-checkout terminals.
• Provided customer service and issue resolution.
• Managed customer transactions accurately.
• Handled returns and inquiries at money center desk.
• Assisted in maintaining front-end appearance.
Education
High school
Grandview Sr. High School-Grandview, MO
September 2017 to May 2020
High school diploma or GED
Skills
• Organizational Skills (3 years)
• Typing
• Distribution center
• Time management
• Data entry
• Microsoft Word
• Warehouse experience
• Cleaning Experience
• Sales (2 years)
• Retail sales (3 years)
• Wireless sales
• Microsoft Excel
• Shipping & Receiving (3 years)
• Cash handling (2 years)
• Assembly
• Microsoft Outlook
• Basic math (10+ years)
• Math
• Cashiering
• Cooking
• Screen printing
• Order picker
• Shipping & receiving
• Hotel experience (Less than 1 year)
• Communication skills
• Daycare
• Microsoft Office
• Customer service (2 years)
• Outbound calling
• Retail Sales
• English (10+ years)
• Guest services
• Phone etiquette
• Ability to follow instructions
• Experience with children
• Computer skills
• Working with people with disabilities
• Cleaning
• Caregiving
• Inventory management
• Stocking (3 years)
• Cash register (2 years)
• Hospitality
• Retail math (2 years)
• Merchandising
• Guest relations
Certifications and Licenses
CPR Certification
Driver's License
First Aid Certification
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