Administrative Support-Case Management

CHERIE A. RYON

**** ************ ***** **** #*** Windsor, CO. 80550- 706-***-****- ********@*****.*** Compassionate PROFILE and adaptable professional with a strong background in crisis intervention, customer satisfaction, and human services. Experienced in case management, program development, and client- centered support across diverse populations. Strong communication, and an unwavering commitment to helping individuals achieve satisfaction, stability, and empowerment. Equally effective working independently or as part of a team.

CORE COMPETENCIES

Case Management - Advocacy - Trauma-Informed Care - Crisis Response & Planning - Cultural & Socioeconomic Diversity - Needs Assessment & Goal Setting - Client Empowerment & Education - Interviewing & Conflict Resolution - Policy Implementation - Human Resources Management - Team Leadership & Training - Documentation & Compliance- EXPERIENCE

Larimer County Department of Human Services - Fort Collins, CO Caseworker II 04/2021 - 06/2025

- Manage a caseload involving child protection, family services, and safety planning.

- Conduct interviews, home visits, and assessments to evaluate risk and provide needed support.

- Maintain accurate, detailed case documentation using electronic systems.

- Collaborate with law enforcement, schools, courts, and community agencies to coordinate services. - Demonstrate sensitivity to cultural, socioeconomic, and trauma-related dynamics.

Cherokee County Department of Social Services - Murphy, NC Social Worker III 06/2018 - 04/2021

- Provided comprehensive case management to families and children in crisis.

- Conducted investigations, assessments, and service planning under state and federal guidelines.

- Entered timely, accurate data into case management systems and prepared reports.

-100% accuracy and compliance in all state and federal CFS reviews: reviews assess performance in areas like case planning, permanency (court cases) hearings, and coordination with other local and government agencies.

- Built strong working relationships with families to support reunification or other permanency outcomes. - Participated in team meetings and trauma- informed training.

North Georgia Mountain Crisis Network - Blue Ridge, GA Advocate & Case Manager 09/2011- 04/2012 and 01/2017 - 06/2018

- Assisted survivors of domestic violence and their children in achieving safety and stability - Conducted client intakes, needs assessments, and crisis response services - Developed safety plans and facilitated group and one-on- one education sessions - Maintained documentation and collaborated with law enforcement and legal aid -Measurable accomplishments, such as triaging 25-30 crisis calls per week, maintaining a 98% “felt heard” rating on post service surveys. Prepared quarterly outcome dashboards and policy drafts for a seven-member board of directors.

Desiderio Shipment B.V. - Roosendaal, Netherlands

Human Resources Manager 04/2012 - 01/2017

Co-owned and ran a 135 m inland-tanker operation, advancing from deckhand to licensed Second Captain while mastering EU and Dutch shipping regulations; maintained 100 % compliance on Rijkswaterstaat and ISM safety audits.

Recruited, trained, and managed a multinational crew, providing clear policies and mentorship that reduced turnover and improved crew- satisfaction scores to 95 % “highly satisfied.”

Designed bilingual (Dutch/English) contracts, safety manuals and standard operating procedures; saving an estimated €50 K in external translation fees and smoothing cross-cultural collaboration between Dutch, Belgium, and German partners.

Acted as day-to-day liaison with brokers, clients, customs, terminal operators and port authorities, achieving 97 % on-time delivery across 200 + voyages a year and increasing repeat-customer revenue.

OWNER / OPERATOR – GARDEN CITY, UT

Ready Man Excavating & Grading · Bear Lake Catering · Speedy Clean at Bear Lake 2001 – 2009

Built and led three service companies that together generated revenue and employed up to 20 seasonal and full-time staff.

Ready Man Excavating & Grading:

Won municipal and private contracts up to $ 500 K by specializing in challenging shoreline and mountain-terrain projects. Managed bid preparation, heavy-equipment purchasing, and OSHA- compliant safety plans—delivering 98 % of jobs on schedule with zero recordable incidents over five years.

Bear Lake Family Catering:

Planned and executed 50+ events per year (community festivals, corporate retreats, fund-raisers), ranging from 20-guest luncheons to 500-guest festivals.

Speedy Clean at Bear Lake:

Created the region’s top-rated residential, construction and commercial cleaning service; grew to over 150 recurring clients (including two major resort properties) and achieved 100% customer retention. Oversaw end-to-end operations—recruitment, training, P&L management, vendor negotiations, marketing, and client relations. Leveraged community partnerships.

Created three other subsidiaries companies under Speedy Clean : Speedy Clean Window Services, Ready Man Handyman Services and Bear Lake Property Management.

EDUCATION

Bachelor of Science: Family Life Studies / Psychology Utah State University - Logan, UT 2003 - 2011

Focus: Human development, family systems, and applied psychology. Dutch NT2 Language Certification Roosendaal, Netherlands 2012 - 2014 Two-year graduate-level language program.

COMMUNITY INVOLVEMENT

- Family Resource Center - Murphy, NC: Intake, referrals, and family educational support.

- Habitat for Humanity- Blue Ridge, GA: Assisted with site cleanup, supported community outreach events and homeowner engagement.

- Kid's Place - Franklin, NC: Led fundraiser, raising $65,000.

- Garden City, UT Chamber of Commerce: Vice-President and Treasurer; organized community events and supported local businesses.

- Garden City, UT Public Library: Led $80,000 fundraising campaign for library development.

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