Sales Operations Customer Service
Resume:
Atlanta, GA *****
*************@*****.***
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SUMMARY
Customer-driven Sales Operations
Specialist with demonstrated
success streamlining sales and
customer service process to
maximize efficient time
management, organizational and
communication skills. I plan to
Interpret high-level sale strategies
into system and process building
requirements to support execution
and business impact. In addition,
as a fashion designer and being
the owner of Tori Anthony Brand I
stand as a innovative Designer with
creative ideas with practical
approach to the fashion industry. I
specifically focused on the
approach and empathic needs my
client and customer face when
needing a custom look,
reconstructed garment, design's,
patterns, fabrics etc. Working
closely with clients to create
original visions, conceive designs
and consistently meet deadlines is
a necessity towards customer
satisfaction. My goal is to obtain a
position in an organization where I
can impact and contribute while
utilizing the skills I have gained
through my education and work
Tori A. Cummings
EXPERIENCE
July 2023 - Current
Sales Operations Assistant Mont Blanc Atlanta, GA July 2017 - Current
Fashion Designer Tori Anthony Brand Atlanta, GA
Developed and implemented customer segmentation strategies to improve sales operations efficiency.
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Analyzed customer data to identify trends and suggest improvements in sales process.
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Managed customer relationships by responding promptly to inquiries and resolving issues quickly.
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Organized customer visits to ensure smooth onboarding of new products and services.
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Provided ongoing support for sales team members in terms of training, guidance, problem solving.
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Ensured compliance with company policies related to sales operations processes.
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Completed daily paperwork (merchandise quantity count on the sale floor and backstock)
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Organized store by returning merchandise to proper areas and restocked displays.
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Stocked shelves and supplies and organized displays to focus customer attention on specific items.
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• Cleaned shelves, counters and tables to maintain organized store.
• Prepared merchandise for purchase or rental.
• Greeted customers to determine wants or needs.
• Ticketed, arranged and displayed merchandise to promote sales. Recommended, selected and located merchandise based on customer desires.
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Computed purchases and received and processed cash or credit payment.
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• Placed special orders or called other stores to find desired items. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
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Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
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Maintained knowledge of sales and promotions, return policies and security practices.
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Answered store and merchandise questions and led customers to wanted items.
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• Bagged or packaged purchases and wrapped gifts.
• Described merchandise and explained use, operation and care. Watched for and recognized security risks and thefts to prevent or handle situations.
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• Constructed and styled garments by hand and by machines. Managed design process of new accessories to fit with formal and street wear branding.
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experiences.
SKILLS
• First Aid/CPR
• Active listening
• PPE
• Communication
• People skills
• Organization
• Multitasking
• Friendly, positive attitude
• Training & development
• Supervision & leadership
• Styling
• Creative Directing
• Acting Show Casing
• Design strategy
• Sales and marketing
• Wardrobe design
• Relationship building
• Team management
• Design improvements
Sketches, drawings and
illustrations
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• Current trends
• Team direction
• Organizational skills
• Customer service
• Good work ethic
• Creative
• Adaptable
• Solo performances
• Performing with choirs
• Fashion trends
• Sewing
• Fabrics
• Fashion events
• Sewing and garment pressing
• Accessorizing
• Model wardrobes
• Garment layout
• Tailoring garments
• Boutique oversight
DUTIES
Tori Anthony Brand-
Owner/CEO (Freelance
Designer, Branding and
Merchandising Specialist,
Emblem and Logo Creator, Social
and or Media Marketing Creator,
Content/Showcase Director,
Seamstress, Embroidery and
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March 2022 - July 2023
Sales Operations Associate Saks Fifth Avenue Atlanta, GA October 2021 - March 2022
Visual Merchandising Specialist Christian Dior Atlanta, GA Researched specification information and in-line style to develop quality patterns.
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Collaborated with photographers and stylists to showcase brands and merchandising standards.
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Examined product samples, adjusting designs to achieve desired results.
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• Identified markets for designs based on age, gender and lifestyles. Developed mockups or product samples using digital or manual design equipment.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Approached customers and engaged in conversation through use of effective interpersonal and people skills.
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Assisted with customer requests and answered questions to improve satisfaction.
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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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• Completed daily paperwork, estimates, reports and client account files. Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
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• Answered work phones and routed correspondence to correct parties.
• Scheduled appointments, meetings and interviews for clients. Monitored inventory levels and ordered new supplies to prevent shortages.
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Built and maintained relationships with peers and upper management to drive team success.
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Developed trusting relationships with customers by making personal connections.
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Received and displayed product shipments on store retail shelves upon delivery.
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Assessed customer needs to provide assistance and information on product features.
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Used technology resources to assist customers in locating and selecting items.
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Engaged customers in friendly, professional dialogue to determine needs.
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• Worked with fellow sales team members to achieve group targets. Placed prices and descriptive signage to enhance displays and promote items.
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Created retail displays to highlight particular products and drive sales according to corporate strategy.
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Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
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Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
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Executed merchandising and floor moves based on seasonal changes, business needs and trends.
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Created presentation of merchandise to engage customers and help stimulate sales activity.
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Screen Printing creator, Visual
Director etc). Constructed and installed signs and sale banners for special events and clearances.
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Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
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Restructured merchandising strategy to promote high value and products.
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Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
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Staged and styled mannequins with appropriate lighting for best in-store presentation.
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• Planned attractive visual concepts for window displays and signage. Restructured store layout and merchandising standards to improve brand image and increase sales.
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Organized and led meetings with advertising, marketing and merchandising specialists to formulate cohesive presentation plans.
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EDUCATION AND TRAINING
June 2016
High School Diploma
Vivien T. Thomas Medical Arts Academy, Baltimore, MD
• Student Government Associate Member
• Honor Roll 2013-2016 (Advance Placement Honers)
• Major - Surgical Technician
• Page Recipient (Maryland General Assembly)
• Bridge EDU (Early College Enrollment)
• Coppin Modles Inc. (President and Leading Face)
ACCOMPLISHMENTS
Improved product and delivery of merchandise by implementing software's and manufacturing for diligent service.
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Consistently maintained high customer satisfaction ratings 90 percent quarterly.
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Teaching and mentoring with Clark Atlanta students majoring in Fashion Design.
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Leading face and president of Coppin Modles Inc. (stage performance, acting, wardrobe and creative director assistant, model and singer).
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• Independent Recording Artist (Single Released 2021 Genre- R&B) ADDITIONAL INFORMATION
References Upon Request.
Contact this candidate