Office Administrator Customer Service
Resume:
CURRICULUM VITAE
OJO, REMI HANNAH
TEL: 080*-****-***
E-mail: ***********@*****.***
LinkedIn: www.linkedin.com/in/remi-ojo
CONTACT ADDRESS
OKOTA IBEH ROAD,
ISOLO,
LAGOS STATE.
PERSONAL STATEMENT:
Result focused oriented team player with over 10years combined experience as an Administrator. I have been able to generate income to the organization through effective customer service, strong negotiating skill, and good relationship among internal and external customer. Seeking an Office Administrator position that enables me to make positive contributions to the organization by utilizing my prior skills in the field.
WORK EXPERIENCE:
Professional
Experience:
October 2021 – April 10, 2025
Fabtech Technologies,
Allen Avenue,
Ikeja,
Lagos State.
Position: Office Coordinator, West Africa
Responsibilities:
Budgeting Office Expense.
Statutory Payments.
Maintaining monthly statutory tax liability data
Utilities Bills/Expatriate Monthly Returns/Tax
Payments and Staff Pensions Remittance
Annual Returns, Schedule filling on LIRs Portal.
Timely vendors payment.
Contact with banks for Banking Issues Resolutions.
Attending to incoming and outgoing calls and mails.
Taking itinerary, booking of meetings and hotel
accommodation.
Draft documentations, collating of reports and
letters ensuring proper safeguarding and ease of
retrieval.
Preparation of documents for Embassy’s visit for Expatriate, staff and customers.
March 2021 – August 2021
Access Bank Plc,
Elegushi Head Office Annex
Ajah,
Lagos State.
Position: Settlement and Reconciliation Officer
Responsibilities:
Reconciling payments to ensure the accounting
system reflects the correct transactions
Receivable Data
Supporting the month end process
Generating month end reports.
September 2019 – March 2021
Access Bank Plc,
Apapa Wharf,
Lagos State.
Position: Digital Concierge Officer
Responsibilities:
Attending to customers enquiries.
Keeping update of bank products and educating
customers on the benefits of the various product
offerings.
Creating and activating activate customers on the internet banking platform and other platforms such as e-alert and USSD
Ensuring that customers account (s) are opened
within stated turnaround time.
Ensuring ATM cards given to customers are activated.
Ensuring that customers cheque book and other
instruments for transaction are given to them as at when due.
Ensuring that customers leave the banking hall
satisfied.
April 2013 – September 2019
Diamond Bank Plc,
Ajao Estate,
Lagos.
Position: Regional/Branch Secretary
Responsibilities:
Strong Negotiation Skill and income generated
Provide active secretarial support both for the
branch and the region.
Attending to incoming and outgoing calls and
mails.
Preparing of reference letter for customer for
Embassy purpose
Draft documentations, collating of reports and
letters ensuring proper safeguarding and ease of
retrieval.
Confirm that all compliance requirements are adhered to.
Implement and ensure compliance of the continuity of business and disaster recovery plan by all branch
staff.
Ensure adequate segregation of duties in order to prevent conflict of interest.
Provide the head of operation and the branch
manager with timely, relevant and accurate report on the implementation of the business objective.
Provide information for investigation and handling of fraudulent cases.
Identify stocks that have reached re-order level.
Arranging for MPR meeting from start to finish.
Collating of branch reports for the Zonal Head.
October 2008 – February 2012
Oceanic Bank International Plc,
Dolphin Estate Branch
Ikoyi,
Lagos.
Position: Administrative Officer
Responsibilities:
Attending to incoming and outgoing calls and mails.
Draft documentations, collating of reports and
letters.
Maintenance of the branch assets.
Liaising with maintenance contractors for
servicing/repair of equipment.
Identifying stocks that have reached re-order level.
Responding to various request from internal
department.
Posting of expense via SAP (System Applications
Processing)
Monitoring of staff mirror files.
Recording of minutes of the meeting.
Monitoring of janitors, drivers, security operatives, drivers, dispatch riders, mobile policemen, office assistant attached to the branch.
National Youth Service Corps, March 2006 – February 2007 Kontagora Local Government,
Kontagora,
Niger State.
PERSONAL DATA:
DATE OF BIRTH: 25th APRIL, 1979
HOME TOWN: IPETUMODU
LOCAL GOVERNMENT OF ORIGIN: IFE NORTH
STATE OF ORIGIN: OSUN STATE
NATIONALITY: NIGERIAN
MARITAL STATUS: MARRIED
SEX: FEMALE
Education: Osun State Polytechnic, Iree
HND Secretarial Administration Upper Credit 2005
Osun State Polytechnic, Iree 2002
ND Secretarial Administration Distinction
Celestial Church High School, Ibadan 1994
Certifications: CIPM, In View
Online Courses: Digital Marketing Certification Course Personal management for personal and professional productivity Working Smart – Organize and Manage Your Time Effectively Personal Skills: Leadership skill and good team player Good communication skill.
Excellent administrative and analytical skill.
Work with little supervision.
Good interpersonal relationship skill.
.
Computer Skills:
Proficiency in the use of Microsoft Outlook
Proficiency in use of Microsoft Office like: Microsoft Excel, Microsoft Word.
Hobbies: Reading, and watching movies.
References:
Based on request
Contact this candidate