Customer Service Representative

● Notates patient accounts properly

● Complete assigned duties each week.

● Answers telephones and routes client calls

● Responds to patient inquiries

● Complies with all applicable laws regarding billing standards

● Other duties as assigned.

Congress Medical Associates July 2014-May 2017

Medical Biller Pasadena & Arcadia CA

● Translate patient information and into alphanumeric medical code.

● Collect, post, and manage patient account payments.

● Submit claims to insurance.

● Prepare and review patient statements.

● Review delinquent accounts and call for collection purposes.

● Process payments from insurance companies.

● Maintain strict confidentiality.

● Code patient services and enter into computer.

● Sort and file paperwork.

● Ensure healthcare facilities are reimbursed for all procedures.

CapitalSource Bank / Fremont Investment & Loan August 2006- April 2014

Customer Service Representative Pasadena, CA

Performs general bank operations duties, including banking transactions and new

accounts transactions.

Processing daily transactions and opening up new accounts in accordance with

Company policies and procedures, and Federal and State laws and regulations.

Maintaining basic knowledge of the organization, products and/or services.

Explaining bank policy and/or product parameters as outlined in our consumer

disclosure brochures and interpreting banking regulations as they relate to specific

transactions or customer inquiry.

Performing back office duties, closing duties, and ensuring the lobby is stocked

with brochures.

Performing miscellaneous duties as assigned.

Education

University of Phoenix Bachelors of Science in Business Administration

February 2010 Pasadena, CA

The Bachelor of Science in Business/Administration (BSB/A) program is designed for

the working professional employed in a business or public organization.

The Course program is designed to enable graduates to deal effectively with an

increasingly complex business environment. The program stresses skill development in

the areas of management, decision-making, financial accounting and managerial finance,

quantitative analysis, economics, marketing and utilization of research findings.

Skills

Ability to accurately process bank transactions and perform basic math

calculations.

Effective oral and written communication skills.

Excellent customer service skills and conflict resolution skills.

10 Key by touch

Good organizational skills and the ability to multi-task.

Ability to work independently and as a team member.

Computer skills (Microsoft Word, Excel, PowerPoint).

Experience in cash handling and operating general office equipment.

Typing Skills- 40 WPM

Bilingual – Spanish (Read – Intermediate/ Speak – Intermediate/ Write – Basic

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