Customer Service Call Center

Mustlifa Mohammud Bilal

Toronto, ON

Phone: 780-***-****

Email: ************@*****.***

Objective

Friendly and motivated customer service professional seeking the Remote Travel Concierge position at Aspire Lifestyles. Strong communication and multitasking skills with a passion for travel and excellent client service.

Skills

Customer service & communication

Call center experience (inbound/outbound calls)

Multitasking & problem-solving

Computer and internet navigation

Calm under pressure, professional attitude

Ability to quickly learn new systems

Work Experience

Customer Service Representative

Sunshine Hospitality Services — Toronto, ON

Jan 2023 – May 2025

Answered customer inquiries via phone and email in a fast-paced environment.

Managed bookings and reservations for clients with accuracy.

Resolved customer issues and escalated complex cases to supervisors.

Maintained detailed records of customer interactions.

Call Center Agent

Maple Travel Assistance — Toronto, ON

Jun 2021 – Dec 2022

Handled inbound calls from customers seeking travel information.

Provided detailed answers about flights, hotels, and visa requirements.

Assisted with booking changes and cancellations professionally.

Achieved high customer satisfaction ratings consistently.

Front Desk Associate

Cityview Hotel — Toronto, ON

Sep 2019 – May 2021

Greeted guests and managed check-ins/check-outs smoothly.

Coordinated with housekeeping and concierge services to meet guest needs.

Handled payment processing and reservations.

Delivered personalized guest services in a busy hospitality environment.

Education

High School Diploma

Central Toronto Secondary School — Toronto, ON

Graduated: 2019

Additional Information

Home office with private workspace

High-speed wired internet (25 Mbps+)

Smartphone with updated OS

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