SharePoint Administrator

M I C H E L E N . J O H N S O N

S H A R E P O I N T A D M I N I S T R A T O R

313-***-**** *******************@*****.*** Raleigh, North Carolina EXECUTIVE SUMMARY

Results-driven SharePoint Administrator with proven expertise in bridging the gap between technical IT teams and non-technical end-users. Experienced in solution implementation and software application development, delivering user-focused Microsoft 365 and SharePoint solutions. Passionate about improving user experiences through intuitive design, streamlined workflows, and on-demand training tailored to business needs. Known for strong analytical and critical thinking skills used to identify root causes of inefficiencies and to recommend and implement process improvements. Adept at managing cross-functional collaboration, enhancing productivity, and driving organizational change through SharePoint and Power Platform applications. AREAS OF EXPERTISE

SharePoint Online (Modern Experience) SharePoint 2016 SharePoint 2013 ShareGate Power Automate Power Apps Power BI Power Platform Microsoft 365 (M365) Microsoft Teams OneDrive for Business Microsoft Lists Microsoft Forms Microsoft Planner Microsoft Outlook Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Stream Dynamics 365 Learning Management Systems (LMS) RELEVANT EXPERIENCE

SharePoint Administrator and M365 Trainer State of North Carolina Raleigh, NC 02/2020 -06/2025 Contributed to “Project: No Binders,” a high-impact digital transformation initiative that replaced DEQ’s manual application submission process with a modern, SharePoint-integrated online portal—streamlining intake for over 700 grant applications and saving the agency an estimated 140 staff hours per cycle. Migrated over 60 legacy SharePoint sites (2010/2013/2016) to Modern SharePoint Online, leveraging site pages, custom lists, and document libraries to enhance site functionality and business unit requirements across the agency.

Provided administration, configuration, and support for 450+ SharePoint Online sites, including list/library setup, permissions management, site designs, and metadata configuration, supporting a user base of 1,500+ DEQ staff.

Led Microsoft Teams rollout and training during the COVID-19 transition, integrating Teams with SharePoint document libraries, OneDrive, and Outlook to enable seamless remote collaboration across the department.

Delivered on-demand SharePoint training and solution support tailored to specific business unit needs covering permissions, versioning, content management, and workflow automation via Power Automate. Designed and deployed custom solutions using SharePoint Online, Power Apps and Power Automate to streamline business processes.

Built scalable solutions using SharePoint site pages, custom views, modern web parts, content types, and document libraries, supporting records management and cross-team collaboration. Conducted stakeholder interviews and end-user needs assessments to define functional requirements, optimize site architecture, and ensure user adoption of SharePoint features. Known for translating complex technical concepts such as metadata-driven views, inheritance of permissions, and automation flows into clear guidance for non-technical staff and leadership. SharePoint Systems Specialist State of North Carolina Raleigh, NC 03/2019 – 11/2019 Spearheaded SharePoint adoption across the HR business unit, transforming an underutilized site into a functional and collaborative platform.

Delivered targeted training on permissions, site structure, and document management best practices. Provided on-demand consultation and training to DHHS teams, enhancing understanding of SharePoint and LMS integration capabilities to improve knowledge sharing and digital collaboration. Maintained and updated the agency’s HR website using SharePoint, ensuring timely communication, accessibility compliance, and alignment with state web standards. Michele Johnson Page 2 of 2

SharePoint Developer / Customer Administrator Alfred Williams & Co. Raleigh, NC 11/2012 – 11/2016 Proposed, designed, and implemented a SharePoint-based communication and collaboration platform, streamlining internal and cross-functional engagement across departments and increasing information accessibility enterprise-wide.

Developed and administered custom SharePoint applications and integrated business systems, improving data retrieval and analysis for internal and external stakeholders resulting in measurable gains in employee engagement, productivity, and client satisfaction. Led the transition from fragmented communication channels to a centralized SharePoint solution, reducing email dependency and increasing knowledge-sharing efficiency across the organization. PROFESSIONAL STRENGTHS

Implemented business-driven SharePoint and M365 solutions aligned with strategic goals. Acted as a liaison between non-technical users and IT teams to translate needs into actionable system requirements.

Conducted system testing, user acceptance testing (UAT), and post-deployment support for assigned solutions.

Evaluated business processes and recommended technology-based improvements to enhance efficiency. Customer Support

Delivered targeted, on-demand SharePoint and Microsoft Teams training based on real-time business needs.

Provided front-line support for end-users, resolving technical issues and educating users on application functionality.

Assisted customers in navigating and troubleshooting M365 applications, contributing to user satisfaction and adoption.

Built and maintained stakeholder relationships by aligning technical support with customer service principles. Training Development

Created job aids, SOPs, and training materials for end-users and administrators to support consistent M365 usage.

Facilitated group and one-on-one sessions to promote understanding of permissions, document management, and Teams/SharePoint collaboration.

Regularly presented updates and insights to project teams, leadership, and cross-functional stakeholders. CERTIFICATIONS

Microsoft Power Platform Developer (PL-400T00) Microsoft 05/2021 Microsoft Power Platform App Maker (PL-100T00) Microsoft 05/2021 Microsoft Power Apps for End Users (55265) Microsoft 05/2021 Analyzing Data with Microsoft Power BI (DA-100T00) Microsoft 06/2021 Microsoft Dynamics 365 Customer Engagement for Developers Microsoft 04/2021 Lean Six Sigma Yellow Belt Certification Lean Six Sigma / State of NC 12/2020 EDUCATION

B.S. in Public Administration with Community Development Central Michigan University Mt. Pleasant, MI

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