Customer Service Specialist
Resume:
Danielle Dickinson
Augusta, GA **906
**************@*****.***
An experienced customer service specialist, that is a hard worker and very dedicated to her profession. I have over 20 years of customer service experience between retail and call center. I also have 7 out of the 20 years' experience between management and bookkeeping. Very dedicated to the position I may receive and willing to succeed and improve the business any way I can. A very dependable and reliable individual who will bring satisfaction to any company. Authorized to work in the US for any employer Work Experience:
Receptionist
AnywhereWorks-Oregon WA
September 2023- Present
Remote Position where I took calls for businesses and eventually just law offices. Scheduled appointments.
Dispatcher/Router
Atlantic Broadband/ Breezeline - Aiken, SC
August 2022 to September 2023
Remote Position where I took calls and did route jobs to techs. I did troubleshooting for internet phone and cable issues. Placed work orders. Dispatcher/Router
WOW! Internet Cable and Phone - Augusta, GA
July 2019 to August 2022
Remote Position where I took calls and did route jobs to techs. I did troubleshooting for internet phone and cable issues. Placed work orders. Front End Manager
Walmart - Augusta, GA
July 2016 to July 2019
I managed many cashiers and customer service
Collector
Contract Callers Inc - Augusta, GA
February 2016 to July 2016
I made calls for debt collectors in attempt to collect amounts owed. Cashier/Bookkeeper/Center Store Associate
Bi-Lo - Augusta, GA
March 2015 to February 2016
Duties Cashier and customer service checked people out with their groceries. Then started as a bookkeeper where I did lottery, western union, money orders, counted tills and did opening and closing paperwork and balanced tills. Manage the front end which includes cashiers, baggers and stockers. Then moved to center store associate where I stocked shelves took inventory placed orders, also did DSD which is incoming vendors and dealing with invoices. Have worked every department in the store such as the meat department and deli bakery department.
Customer Service Representative
Convergent - Augusta, GA
March 2013 to May 2014
CSR Duties Worked for Sprint taking multiple calls to help customers make payments and to troubleshoot also add on features to their cellular phone accounts. CSR/Supervisor
Teleperformance - Augusta, GA
July 2012 to July 2012
Duties Worked for Direct TV to help Customers make changes and payments to their accounts. Also did Troubleshooting. Then was promoted to supervisor where I was responsible for many CSR's and to help them succeed in their position. CSR/Coach
Sitel - Augusta, GA
July 2011 to November 2011
Worked for Verizon Wireless prepaid taking calls for troubleshooting and making payments. Then was moved up to coach where I listened to calls to help CSR's better themselves and make customers feel valued. Did also coach them to set goals and made plans to improve and reach them.
CSR/Senior Representative
T-mobile - Augusta, GA
October 2007 to May 2011
I started as a CSR where I took multiple calls to troubleshoot, make payments, and make changes to their cellular plans. Within a year I became a Senior Representative where I assisted the coach with helping CSR's with questions and monitored calls and gave the CSR's feedback to better themselves and make our customers feel valued. Certificates and Awards -
Best Quality - Best CRT - Best Hold - Best After call - Best Attendance Repair Specialist/Extended Warranty Specialist
Electrolux - Augusta, GA
March 2005 to October 2007
Duties
Started as a repair specialist where I took calls and assisted customers with troubleshooting their appliances. Then I moved to the extended warranty department. Where I sold warranties and helped customers with their troubleshooting needs as well.
Certificates and Awards
- Highest Seller
- Perfect Attendance
CSR/Supervisor/Quality Specialist
Sitel - Augusta, GA
May 2004 to March 2005
Duties Started as a customer service representative for the company XM radio, then moved to supervisor where I supervised other CSR's and helped them establish and meet their goals to better themselves at their position. Then I moved to a Quality Specialist when the XM project had pulled out of Sitel. Quality Specialist I had to listen to calls and critique them. Did coaches with the CSR's to help them better themselves for their position.
Certificates and Awards
- Best hold time - Perfect Attendance - Best Quality Score - Employee of the Month - Employee of the Quarter Cashier
Insurance Agent
GEICO - Getzville, NY
October 2003 to November 2004
Duties
Customer service where I helped customers make changes and payments to their current policies. Helped add additional items to help customers get better coverages. Certificates and Awards
- Employee of the month January 2004 and July 2004
- Top Umbrella Policy seller September 2004
Warehouse worker/Shipper/Account Specialist/Human Resources Hodgins Engraving - Batavia, NY
June 1998 to October 2003
Warehouse worker/Shipper/Account Specialist/Human Resources Duties Slit cards, shipped items, made prescription pads. Then moved to of five where I became a account specialist. Had my own clients, placed orders, moved to Human Resources department where I processed payroll and consulted employees. Education:
York Central School - Retsof, NY 1984 to 1997
Majors- Spanish, Accounting
Genesee Community College - Batavia NY 1998 to 2000 Majors-Business/Accounting
Additional Information
-Patience
-Attentiveness
- Communication Skills
- knowledge
- Time Management
- Calming Presence
- Gail Oriented
- Persuasive Skills
- Willingness to Learn
- Management and Leadership Skills
- Collaboration Skills
- Personal Influence and Negotiation Skills
Contact this candidate