Customer Service Data Entry
Resume:
Elizabeth Oney
Willis, TX *****
***********@*****.***
Professional Summary
Experienced Receptionist with experience working in fast-paced environments that excels at exceptional customer service skills.
Work Experience
Librarian Assistant
WISD-Willis, TX
August 2024 to Present
• Check in and check out library materials using automated systems, ensuring accuracy of records
• Perform routine maintenance tasks such as cleaning and repairing damaged books or materials
• Provide basic reference assistance to patrons by answering questions and directing them to appropriate resources
• Create displays and promotional materials to highlight new arrivals or themed collections
• Conduct inventory checks to ensure accurate record-keeping of all library materials in circulation Switchboard Operator / Records Clerk
Conroe Police Department-Conroe, TX
October 2021 to January 2023
• Answer all incoming calls route to appropriate personnel.
• Greet and assist all visitors, sign-in and provide entry badges when appropriate,
• Data entry
• Managed filing system and fulfill open records requests.
• Maintains cash funds, produces accurate daily cash flow report and forward to City finance.
• Process subpoenas, 911 tape requests, and background checks for other agencies.
• Receive, sort and forward incoming mail.
• Send and receives fax documents.
• Sends paperwork pertaining to received open records request to Assistant City Attorney,
• Engages, assists and directs other agencies at the window with accident, offense and arrest reports.
• Performs other duties as assigned.
Receptionist
Willis ISD-Willis, TX
December 2013 to December 2020
• Greet incoming visitors and parents professionally and provide friendly, knowledgeable assistance.
• Verify and screen visitors.
• Issue badges to enter areas within the school.
• Faxing, scanning, filing and maintain records.
• Receive, Sort and forward incoming mail
• Keep front office & lobby organized and clean.
• Assists in the ordering, receiving stocking and distribution of office supplies.
• Answer & direct calls to appropriate staff, taking detailed messages when not available.
• Keep record of all transportation changes and email copy each day to all teachers & staff.
• Assist with student registration and making copies of records. Case Management Clerk
Willis Independent School District-Willis, TX
August 2007 to August 2012
• Perform various administrative functions
• Filing paperwork and record maintenance
• Receive, sort and forward incoming mail.
• Order & stock office supplies.
• Maintaining strict adherence to ARD dates & scheduling of calendars. Education
Some college in Coursework in Business, Paralegal
Lone Star College System
Skills
• Multi-line Phone Systems
• Calendar Management
• Phone Etiquette
• 911 Dispatch
• Communication skills
• Pre-K Teacher/Kinder
• Microsoft Outlook
• Remote Call Center
• Quality Control
• Organizational skills
• Records Management
• Customer service
• Multitasking
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