Administrative Assistant Customer Service

Yarnetta Jones

******@*****.*** 202-***-**** Landover, MD

SUMMARY

Detail-oriented administrative professional with 7 years of experience seeking Administrative Clerk role. Proven expertise in managing executive calendars, maintaining office supplies, and creating efficient filing systems. Strong organizational and communication skills, with extensive experience in data entry, Microsoft Office, and customer service.

WORK EXPERIENCE

Volunteers of America Capitol Heights, MD

Administrative Assistant Jan 2023 - May 2024

• Managed executive calendars, scheduling appointments and meetings to optimize time management.

• Maintained office supply inventory by anticipating needs and placing timely orders, ensuring operational efficiency.

• Screened and directed phone calls and emails, providing accurate information or redirecting inquiries as appropriate.

Lift Off Distribution LLC Columbia, MD

Administrative Assistant Jun 2021 - Oct 2022

• Coordinated essential office functions, including filing, scheduling, and managing inventory, to ensure seamless operations.

• Assisted the Finance Department by maintaining accurate client account records and an up-to-date contact list.

• Delivered high-quality customer service and managed multiple phone lines to address inquiries effectively. Kindercare Learning Centers Mitchville, MD

Assistant Teacher Mar 2017 - Apr 2020

• Assisted the Lead Teacher in preparing and implementing educational activities for students.

• Engaged with students in both classroom and outdoor settings to enhance learning experiences.

• Managed the daily meal schedule, ensuring students received three meals a day. Department of Interior Washington, DC

Administrative Assistant Oct 2014 - Oct 2015

• Coordinated daily administrative tasks, including managing workflow and compiling office activity records, while preparing various correspondences such as letters, memoranda, and spreadsheets.

• Reviewed and processed inquiries and incoming requests, ensuring timely and accurate information was provided, and organized the supervisor's calendar by scheduling appointments and arranging meeting logistics. Box Office Clerk Jun 2015 - Aug 2015

• Assisted in the coordination of box office operations, including cash handling, accounts management, and fiscal reporting, while managing computer systems to ensure smooth transactions.

• Supervised students and temporary staff, enhancing team efficiency and ensuring high-quality customer service during ticket sales both in-person and by mail.

Dunbar Armored Arlington, VA

Cash Vault Teller Dec 2012 - Jul 2013

• Processed and recorded financial transactions with accuracy and efficiency, utilizing knowledge of arithmetic and record-keeping practices.

• Prepared and distributed reports upon request, effectively applying modern office practices and equipment expertise.

EDUCATION

Techworld Public Charter High School

High School Diploma, General Education

Washington, DC

2002

SKILLS

Organizational Skills • Front Desk • Type 45 WPM • Data Entry (10+ Years) • Microsoft (10+ Years) • Child Care

• Nannying • Teaching • Phone Etiquette • Customer Service • Toddler Care • Answering Phones (10+ Years)

• Excel (5 Years) • Powerpoint (2 Years) • Early Childhood • Clerical Experience • Typing • Early Childhood Education • Experience With Children • Communication Skills • Teacher Assistant • Babysitting • English • Classroom Management • Retail Sales • Ms Word (10+ Years) • Administrative Experience • Filing (10+ Years)

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