Customer Service Project Management
Resume:
JOSE R SALAS
TEAM-CENTRIC, CHANGE AND RESULTS-ORIENTED LEADER
EDUCATION
Bachelor of Science in Business
University of Phoenix 2017
SKILLS
Operations Management
Leadership
Training & Development
Coaching & Mentoring
Teambuilding
Executive Relations
Multi-Million Dollar Asset
Management
Program Management
Project Management
Customer Service
Quality Assurance
Policy Compliance
Process Optimization
Database Management
Maintenance Operations
Data Gathering
HAZMAT & OSHA Regulations
WORK EXPERIENCE
Western Technical College
Admissions Representative 2024 – present
Recruitment & Candidate Assessment: Manage the admissions process by reviewing applications, hosting interviews, and assessing candidates for employment.
Event Coordinating & Training: Conduct campus tours, orientation, and recruitment event coordination.
Policy Compliance & Documentation: Maintain admissions decisions in accordance with institutional policy and federal guidelines, explicitly demonstrating an acute sensitivity to compliance.
Increase candidate responsiveness by frequently following up on prospective employees via phone, email, and personal contact.
Schedule and meet a maximum of 6 student appointments daily to provide face-to-face support in investigating and developing their educational plans.
Provide excellent customer service to all inquiries from prospective students, parents, and teachers who are inquiring about the institution and its programs.
Help meet annual recruitment targets by consistently meeting individual hiring targets set by management on a yearly basis.
Review college applications to determine the qualifications and suitability of candidates for admission.
MVM, Inc.
Child & Family Protection Care Specialist 2021 – 2023
Spearhead the safe and secure transportation of unaccompanied minor(s) and families in accordance with MVM’s established transportation by land and air policies and strict procedures.
Optimize data/records management by reviewing documentation. for accuracy; completing, verifying, and providing documentation for all parties; and logging various transportation details.
Deliver essential orientations to all children and families.
Continually report to Command Center at established check points
Submit reports on trip progress, as well as comprehensive final reports.
Advise on changes, disruptions, or concerns on the route
CONTACT
********@*****.***
El Paso, Tx 79915
WORK EXPERIENCE
ADP Inc.
Implementation Specialist 2017 – 2021
Strategically steered all facets of full project management lifecycles while ensuring clients’ seamless integration of connection files between ADP, third-party vendors, and insurance carriers.
Demonstrated strong communication skills toward actively mediating between ADP’s Human Resources / Benefit Solutions (HRB), clients, and third-party vendors to align with operational goals.
Tracked accurate release dates and ensured timely implementation.
Skillfully designed, tested, and analyzed interfaces for diversified clients.
Expertly gathered key data and developed and implemented connection files.
United States Air Force
Technical Sergeant (Honorably Discharged) 15 Years
Directed all operations for the maintenance, teardown, and build up of 110 F118-GE 100 engines and tail pipes. Drove award-winning maintenance and control of $96.1+ million in government assets.
Managed a team of seven (7) Staff Sergeants and directly oversaw 40 Airmen. Coordinated training qualifications for 50 Airmen. Recognized as a “go-to” liaison between Airmen and Wing leadership.
Designed and presented official briefings.
Developed results-focused safety practices for the Squadron.
Developed a new, synergistic training program and updated existing plans.
Conducted Health, Safety & Environmental (HSE) assessments to control hazards.
Served as Instructor and Facilitator of B2 Test Cell and F118 testing and maintenance.
Skillfully designed, tested, and analyzed interfaces for diversified clients.
Expertly gathered key data and developed and implemented connection files.
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