Data Entry Administrative Support

Objective

To leverage my administrative and organizational skills in a dynamic administrative support role within a growing company.

Employment History

Dog Boarding & Sitting Self-Employed.

Austin, TX May 2024 – Present

• Provide regular dog boarding and sitting services in a safe and caring home environment

• Maintain detailed client schedules, care instructions, and communication

Family Caregiver

Austin, TX February 2022 – May 2024

• Provided full-time care and support for an elderly family member

• Managed scheduling of medical appointments, tracked medications, and coordinated care

Program Specialist Texas Department of Licensing and Regulation

Austin, TX April 2019 – February 2022

• Supported the Regulatory Program Management Division in data entry, file management, and customer communications

• Entered and maintained certification data in internal databases

• Handled correspondence with inspectors, contractors, and the public

• Generated and updated reports using Excel and internal systems

• Managed mail distribution, document preparation, and records tracking

Data Entry Operator III Texas Workforce Commission

Austin, TX October 2017 – April 2019

• Entered complex data using Oracle Captiva System and mainframe

• Processed chargeback forms, tax documents, and wage reports

• Created and managed Excel spreadsheets for data verification

• Served as backup receptionist for the IT Division

Records Technician Texas Municipal Retirement System

Austin, TX July 2014 – September 2017

• Provided administrative and technical support in the records department

• Managed and tracked incoming/outgoing mail and mass mailings

• Created and updated spreadsheets; scanned, indexed, and filed documents

• Maintained digital and physical records using FileNet and Perceptive systems

Education

Austin Community College – Austin, TX

Completed 47 credit hours toward degree.

Skills

• 20+ years of experience in administrative, technical, and customer service roles

• Proficient in Microsoft Word, Excel, Outlook, and Adobe Acrobat Pro

• Skilled in data entry, document scanning, record retrieval, and PDF conversion

• Experience with enterprise systems: TWC Mainframe, Oracle Captiva, Tulip, Tabs, NexGen, FileNet, Access

• Familiar with document and workflow systems such as Laserfiche and Perceptive

• Excellent written and verbal communication; strong customer service and telephone etiquette

• Comfortable with high-volume mail handling, mass mailings, and FedEx shipping software

• Experienced in scheduling, appointment coordination, and vendor correspondence

• Adept at preparing reports, tracking inventory, and maintaining confidential records

• Demonstrated ability to prioritize, multitask, and meet deadlines under pressure

• Knowledge of records retention schedules and document management policies

• Experience retrieving records from Iron Mountain and assisting with audit preparation

• Able to lift to 50 pounds and assist with physical file organizationo

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