Claims Specialist Customer Service

Christopher Becerra

1-520-***-**** ****************@*****.***

Experience Geico

Claims Specialist

July 2017 - February 2023

Led comprehensive investigations, analyzed documentation, determined liability, and recommended legal actions when necessary.

Advised policyholders on claims procedures, rights, and insurance processes, effectively reducing disputes.

Conducted detailed reviews of policy coverage, verified documentation, and assessed claim validity to minimize financial loss.

Resubmitted and corrected denied claims, contributing to the achievement of departmental recovery and revenue goals.

Streamlined claim processing by updating and modifying policies and ensuring compliance with regulatory standards.

Prioritized and redirected outstanding workloads to meet strict deadlines and service benchmarks.

Geico

PIP Examiner

February 2023 - May 2025

Managed a high-volume caseload of over 300 Personal Injury Protection (PIP) and medical payment claims.

Reviewed and processed incoming medical bills, ensuring timely and accurate payments in accordance with policy terms.

Served as the primary point of contact for healthcare providers, injured parties, and attorneys, delivering responsive service and effective communication. Conducted daily outreach to resolve pending exposures and expedite claim closures. C3 Customer Contact Channels

Supervisor for Cox Communications

January 2015 - June 2017

Led and coached a high-performing customer service team, boosting efficiency and service quality through tailored training programs and performance evaluations. Developed and maintained operational tracking tools to monitor KPIs, identify trends, and drive process improvements.

Ensured compliance with corporate policies and communication standards, fostering a consistent and professional customer experience.

Analyzed daily operations to identify workflow inefficiencies, implementing targeted improvement plans aligned with business objectives. Maintained accurate data records and reporting systems, supporting data-driven decision- making across teams.

Oversaw workspace organization and safety, reducing risk and minimizing operational disruptions.

Education Flowing Wells High School Graduated May 2005 Skills Microsoft Suite

Teams, Outlook,

Excel, etc

Phone

Etiquette

Leadership &

Development

Training &

Coaching

Google Suite

Gmail, Docs,

Sheets,

Calendar, Etc

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