Call Center Store Manager

Britani Webster

Indianapolis,IN • 213-***-**** • ****************@*****.*** •

Professional Summary

Dedicated and experienced customer service professional with over 10 years in the industry, including 7 years specializing in handling escalated calls and complex customer issues. Known for calm under pressure, problem-solving abilities, and a customer-first approach. Proven leadership experience as an Assistant Store Manager with a strong understanding of retail operations and team development.

Professional Experience

Finish Line – Call Center Representative (Engagement Specialist)

Indianapolis, IN 2014 – Present

- Provide high-level support for escalated customer issues, demonstrating expert knowledge of company policies and resolution strategies

- Serve as a liaison between customers, internal departments, and upper management to ensure timely and satisfactory resolutions

- Recognized for consistently exceeding customer satisfaction targets and mentoring new team members

Dollar Tree – Assistant Store Manager

Indianapolis, IN 2022-2024

- Supervised daily store operations, including inventory control, merchandising, and staff scheduling

- Trained and managed a team of 10+ associates, fostering a positive and productive work environment

- Ensured compliance with company policies and assisted with achieving sales goals and loss prevention initiatives

Education

General Educational Development (GED)

Indiana (or specify if known)

Skills

• Customer Conflict Resolution

• Escalation Management

• Call Center Operations

• Team Leadership & Training

• Communication & Interpersonal Skills

• POS & Inventory Systems

• Retail Operations

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