Customer Service Hr Manager
Resume:
Melissa Kiely
***** ****** ***** ** *** *** Pineville, NC 28134
**************@*****.***
Professional Summary
Dedicated and detail-oriented professional with over 15 years of diverse experience in clerical, administrative, and customer service roles. Proven ability to manage multiple tasks in fast-paced environments while maintaining a high level of accuracy and efficiency. Proficient in Microsoft Office Suite, skilled in document management, and experienced in providing exceptional customer service. Seeking a responsible general office position to utilize and further develop clerical and computer skills in a dynamic organization.
Work Experience
Scanner Admin Assistant
Sisters of Mercy, Belmont, NC
January 2024 – January 2025
Efficiently converted physical files to digital copies using OneDrive, ensuring the retention and easy retrieval of company records.
Entered, copied, and scanned documents using Outlook to support administrative tasks.
Assisted the HR Manager in locating documents and accurately entering employee information into spreadsheets.
Regularly emailed forms and other necessary documents to the HR Manager upon request, facilitating smooth communication and workflow.
Scanner and Stacker of Packages
Amazon, Charlotte, NC
June 2023 – January 2024
Scanned packages to ensure accurate tracking and inventory management.
Stacked packages on pallets following safety protocols to optimize warehouse space.
Worked in the Smalls area, sorting mail and packages into designated bins for efficient processing.
Placed packages onto Go Karts, supporting the timely delivery of orders.
Video Review Specialist
Velocitor Solutions, Charlotte, NC
September 2022 – June 2023
Monitored truck drivers through video feeds, quickly identifying and alerting management to genuine events or false alerts related to driver behavior.
Communicated with management to ensure that safety protocols were consistently followed.
Proactively reported accidents and unsafe driving practices to management, contributing to a safer work environment.
Seasonal Cashier
Target Corporation, Coral Springs, FL
November 2021 – June 2022
Greeted guests warmly and processed sales transactions efficiently.
Maintained an accurate cash drawer and resolved customer inquiries and concerns.
Kept the workstation clean and organized, handling returned items appropriately.
Entered data for tax-exempt guests, scanned gift cards, and performed price matches using the Target app to enhance the shopping experience.
HR Associate
Aerotek for Money Mart, Fort Lauderdale, FL
November 2018 – February 2020
Managed the HR department in the manager's absence, ensuring smooth operations.
Organized and maintained hire and termination files, converting them to digital copies using OneDrive.
Entered, copied, and scanned documents via Outlook to support HR functions.
Coordinated with the Billing Department to forward files to Iron Mountain and manage receipts.
Customer Service Representative
Nesco Resources 3PL Worldwide, Milford, CT
September 2016 – November 2018
Processed sales orders for women's and men's clothing, ensuring accurate and timely fulfillment.
Resolved customer issues, updated profiles, and tracked orders to maintain high customer satisfaction.
Sent replacement items to customers when orders were lost, enhancing customer service.
Dispatcher
Cablevision, Stratford, CT
2012 – 2015
Directed incoming calls for technicians and their depots, ensuring efficient communication.
Scheduled dispatch jobs and coordinated with customers regarding technicians' estimated time of arrival.
Maintained accurate records of dispatch activities to support operational efficiency.
Case Manager
Prudential Financial, Shelton, CT
2005 – 2011
Managed diverse accounts and annuities across six states, providing exceptional support to brokers and internal wholesalers.
Handled inbound and outbound calls, addressing necessary requirements for annuity applications.
Directed incoming checks and wires, ensuring financial accuracy and compliance with company policies.
Contributed to the reorganization department operations in New York, NY.
Education
Bachelor of Arts
Southern Connecticut State University, New Haven, CT
July 1995 – May 1999
Master of Communications
Fairfield University, Fairfield, CT
Sponsored through Prudential Financial
January 2007 – May 2009
Contact this candidate