Customer Service Patient Access Shift manager excellent customer sati
Resume:
Raheem Stone
Roanoke, VA *****
**************@*****.***
Summary
Flexible hard worker ready to learn and contribute to team success. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options.
Skills
Patient registration
Data accuracy
HIPAA compliance
Insurance verification
Electronic health records
Conflict resolution
Customer service
Inventory management
Team leadership
Effective communication
Employee training
Problem solving
Time management
Quality assurance
Intake assessment
Complaint processing
Multi-channel communication
Strong empathy
Patient feedback management
Team collaboration
Customer follow-up
Statistical data management
Eligibility determination
[Language] fluency
Process improvement
Multitasking and organization
Paging systems
Information collection
Patient identity verification
Registration and admissions
Money handling
Records maintenance
Problem-solving
Medical terminology
Appointment scheduling
Appointment reminders
Patient check-in
Verbal and written communication
Call screening
Relationship building
Data entry
Healthcare system navigation
Task prioritization
Experience
October 2023 - February 2024
Carilion Roanoke Memorial Hospital - Roanoke, Virginia Patient Access Representative
Resolved discrepancies between hospital systems and third party payers. Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co- payments.
Answered phones promptly in a professional manner. Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Ensured accuracy of all data entered into computer system. Actively participated in team meetings and training sessions. Maintained confidentiality of patient information in compliance with HIPAA regulations.
Managed incoming faxes related to patient registration processes. Greeted patients and visitors in a courteous and professional manner. Collaborated with other departments to ensure quality customer service was delivered.
Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Provided assistance to internal departments when needed. Applied HIPAA privacy and security regulations while handling patient information.
Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Facilitated patient registration, verifying all required documentation is collected and filed properly.
Guided patients through the completion of consent and other required medical forms.
Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule. Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Stayed current on community-based resources and services useful to patients.
May 2023 - August 2023
Wendy's of Roanoke Virginia - Roanoke, Virginia
Shift Manager
Performed regular price checks to ensure accuracy in pricing throughout the store.
Ensured compliance with food safety regulations and quality standards. Provided coaching and guidance to team members when necessary to improve performance.
Processed weekly payroll information using appropriate software applications.
Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Resolved conflicts between staff members in a professional manner. Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Resolved conflicts between employees or customers in a professional manner.
Monitored inventory levels and placed orders for supplies as needed. Developed and maintained positive working relationships with staff, customers, and vendors.
Investigated customer complaints regarding merchandise quality or availability promptly.
Assisted in resolving escalated customer service issues in a timely manner.
Trained new employees on company policies, procedures, and job responsibilities.
Reviewed security footage regularly for suspicious activities or theft attempts.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Taught staff upselling techniques to meet revenue targets. Documented receipts, employee hours and inventory movement. Helped employees accomplish tasks during peak periods. Positioned skilled staff in key areas throughout shift to optimize department productivity.
Managed daily cash intake by counting out registers and tabulating profits.
Reviewed financial statements to meet targets during shift. Communicated with other shift managers to facilitate continuum of customer service.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Enforced company policies, answered coworkers' questions and trained new personnel.
Delegated tasks to multiple employees while maintaining efficient workplace.
Recommended opportunities for growth and advancement to motivate employees.
Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Directed and coordinated production activities, encouraging employees to meet specifications.
November 2021 - January 2023
Burger King Carol corporation - Roanoke, Virginia
Shift Manager/Key Holder
Created daily reports on store sales, operational expenses, payroll costs.
Implemented effective loss prevention measures throughout the store. Managed shift operations by delegating tasks among team members in order to maximize efficiency.
Provided training on store policies, procedures, and standards to new hires and existing staff.
Resolved customer complaints promptly and professionally. Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
Developed strategies for increasing customer satisfaction ratings. Monitored inventory levels to ensure sufficient stock was available at all times.
Ensured proper opening and closing procedures were followed daily. Facilitated conflict resolution between customers and employees as needed.
Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Supervised bank deposits and security procedures to support store opening and closing.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge. Opened and closed store in absence of senior managers. Assisted customers with locating and securing desired products. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Implemented quality control measures to uphold company standards. Resolved customer inquiries and complaints requiring management-level escalation.
Produced thorough, accurate and timely reports of project activities. Interviewed prospective employees and provided input to HR on hiring decisions.
Reviewed completed work to verify consistency, quality, and conformance. Assigned work and monitored performance of project personnel. Delegated work to staff, setting priorities and goals. Education and Training
April 2010
Bar Palmer Hair Academy Roanoke
Certificate of Technical Studies Cosmetology
June 2006
William Fleming Roanoke, VA
High School Diploma
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