Human Resources Quality Assurance
Resume:
TEKEISHA SHARP
***** ****** ***** ****, ** ***** 832-***-**** *************@*****.***
A leader with ten years of experience in identifying business needs and delivering long-term solutions, including document control, human resources, recruiting, and management. Highly skilled in recognizing process pain points and providing innovative ideas to drive business expansion, enhance customer experience, and improve success rates. Has a proven track record of building trust with management and colleagues to promote satisfaction, resolve concerns, and maintain long-term loyalty. Knowledgeable in delivering exceptional customer service, with a strong ability to retain product and service information for effective issue resolution.
• Document archiving • Quality Assurance Procedures
• CRM software • Advanced computer skills
• AutoCAD • ISO standards
• Excellent communication and interpersonal skills • Problem-solving abilities
• Teamwork • Leadership
• Compliance Document Review • Technical Writing
• Data entry proficiency • Process auditing
• Document management expertise • Delinquent account monitoring Master of Science: Cybersecurity, Expected in 08/2026 University of Houston - Houston, TX
Bachelor of Arts: Business Administration And Management/ Minor: HR, 06/2023 Southern New Hampshire University - Hooksett, NH
Associate in Applied Science in Medical Assisting: Medical Assistant, 12/2019 PROFESSIONAL SUMMARY
SKILLS
EDUCATION
Southeastern Institute - Columbia, SC
Senior Document Controller Manager, 09/2023 - 03/2025 Boccard Pipe Fabricators – Houston, TX
• Enhanced product quality by implementing rigorous testing procedures and standards.
• Reduced manufacturing defects by overseeing thorough inspection processes and timely corrective actions. Improved overall production efficiency with meticulous process audits and continuous improvement initiatives.
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• Ensured regulatory compliance, conducting comprehensive reviews of internal policies and procedures. Managed a team of quality control specialists, ensuring adherence to company standards and industry best practices.
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Account Services Manager (Remotely), 07/2022 - 07/2023 Randstad Staffing /Aflac – Columbia, SC
• I handled financial tasks using CRM software, Paylogix, Wynsure, and ECM systems. Used the Aflac Case360 Workplace software to terminate, cancel, or reinstate my client's insurance policies.
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Executed the project efficiently and within budget to tackle complex challenges faced by executive leaders. The implementation was completed promptly.
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• Balance our accounts regularly, maintain professional relationships, and communicate consistently. All projects adhered to established frameworks, and documentation was properly maintained during each project's initiation and closure.
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Document Control/Quality Assurance Manager, 09/2017 - 06/2022 Dominion Energy – Jenkinsville, SC
Modified and maintained tools like Adobe Acrobat, SharePoint, Excel, Access, AutoCAD, and Power BI to support business operations and process development.
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Worked with individuals across various departments and management levels to create and finalize procedural documentation.
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Bills of materials, Engineering Change Orders (ECOs), and Engineering Change Requests (ECRs) were created, routed, and entered SAP.
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Oversaw system integrity, vendor relations, workflows, and SLAs to ensure compliance and optimize performance. Additionally, generated control reports.
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• I uploaded the company's policies and procedures to EDWS for approval and to extract training data. PROFESSIONAL EXPERIENCE
Document Control Lead, 06/2010 - 07/2017
V.C. Summers Units 2&3 (Nuclear Plant) – Jenkinsville, SC
• Enhanced product quality by implementing rigorous testing procedures and standards.
• Reduced manufacturing defects by overseeing thorough inspection processes and timely corrective actions. Improved overall production efficiency with meticulous process audits and continuous improvement initiatives.
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• Ensured regulatory compliance, conducting comprehensive reviews of internal policies and procedures. Managed a team of quality control specialists, ensuring adherence to company standards and industry best practices.
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H I G H L I G H T S O F A C H I E V E M E N T S:
Successfully implemented a new vendor system that resulted in a 25% increase in vendor satisfaction. Designed and executed a vendor feedback initiative that led to a 15% increase in vendor retention and a 10% increase in organizational advancement.
Resolved a high-profile vendor issue that had the potential to damage the company's reputation, resulting in a positive outcome for both the vendor and the company S K I L L S O V E R V I E W: • Leadership: leading and motivating a team of customer service representatives is essential. This involves establishing objectives, providing assistance and guidance, and collaboratively managing performance. • Communication: it is crucial to communicate effectively with vendors, team members, and other stakeholders both verbally and in writing. This includes having good writing skills and expressing oneself clearly when speaking to others. • Interpersonal skills: strong interpersonal skills are vital in building positive relationships with customers and team members. • Problem-solving: able to identify and resolve customer issues promptly and satisfactorily. They should be able to think critically and find creative solutions to problems. • Time management: effectively managing their time and prioritizing tasks to meet deadlines and deliver results. • Adaptability: adapting to changing customer needs and expectations and company policies and procedures changes.
ACCOMPLISHMENTS
ADDITIONAL INFORMATION
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