Security Officer Customer Service
Resume:
Joseph Goode
Richmond Virginia 23224
973-***-**** **********@*****.***
Profile
Security Officer with 5 years of experience in enhancing premises safety through advanced surveillance and rigorous protocol implementation. Demonstrating expertise in inventory management, report writing, and customer service, with a strong focus on reducing incident rates and improving operational efficiency. Passionate about leveraging skills in security and management to foster a secure and organized environment.
EDUCATION:
Graduated 1997 Malcolm X Shabbaz High School, June 1997
Serve Safe Certificate, current
DCJS security licensed, current
Southside Virginia Community College, Nov 2023- current, HVAC
EXPERIENCE:
COLORADO SECURITY, Security Officer Richmond, VA, 11/2021-current
Monitor closed-circuit TV cameras and monitor alarms
Conduct security checks for specified areas
Respond to any emergencies following detailed protocol for a particular site
Control visitor and employee building access
Complete necessary detailed reports and logs while on duty
Provide assistance to both employees and company customers in a friendly and polite manner
AOC LOGISTICS, INVENTORY CLERK; Richmond, VA, 1/16/2023-10/31/2023
●Keeps track of stock that moves in and out of a particular location.
●Responsible for recording dimensions, space availability, discrepancies, charges, and damages, and other shipping data for recordkeeping purposes, accounting, and reporting.
●Track the movement of goods and their charge in order to avoid lost sales and prevent production delays.
PLATINUM CLEANING, HOUSEKEEPING SUPERVISOR,
09/2/2022-1/13/2023
●Monitor the work activities of cleaning personnel to ensure that they are providing a clean, orderly, and attractive environment for guest.
●Assign duties accordingly while inspecting all aspects to make sure everything meets industry standards and keep an eye on customer satisfaction.
ALLIED UNIVERSAL SECURITY SERVICES, ROVER SECURITY GUARD;
Richmond, VA, 01/4/2022- 8/14/2022
●Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
●Investigate security breaches, incidents, and other alarming behavior. Controls traffic by directing drivers.
●Completes reports by recording observations, information, occurrences, and surveillance activities.
●Monitored surveillance systems with precision, identifying potential threats before escalation, managing access points meticulously maintaining a secure environment
WALMART, FRESH PRODUCTION ASSOCIATE: South Hill, VA
07/6/2019-12/27/2021
●Ensuring that the grocery store remains clean, safe, and appealing to its customers.
●Duties include organizing items on shelves, removing expired products from displays, assisting shoppers in their daily needs.
●Bake fresh bread and pastry properly package and stock displays.
HUDDLE HOUSE, COOK; BRACEY, VA, 08/2/2018-02/20/2020
●Work in an open kitchen and prepare meals in view of customers.
●Plan, prepare, and food items to ensure the highest quality service and experience for customers. Help keep the kitchen organized and running efficiently.
●Ensure proper food handling, sanitation and following food storage procedures.
●Constantly handling ingredients and kitchen utensils.
●Operating all kitchen and cooking equipment in a clean and safe manner.
HOBBIES:
Carpentry, auto mechanics, fabric design
References
Nicole Shark, Administration *********@*****.***
Nahkida Noel, Waste Management ********@*****.***
Shanika Simmons, Administration
**************@*****.***
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