Quality Assurance Information Systems

Loretta Smith

717-***-****

*********@*****.***

OBJECTIVE: To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Results driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Experience

Deloitte Consulting

DC Solution Associate June 2024 – present

Receives and analyzes internal applications regarding a candidate’s eligibility through the submitted application and evaluates applicants for minimum experience and training requirements. Reviews work history in NFC to verify if applicant is a current TSA employee for internal postings/announcement qualification. Provided support to the SSA team in ensuring background checks are complete. Assisted team updating reports that need to be completed on daily, weekly and monthly basis. I have assisted other areas within MAPs to include creating JOAs (job announcements in USA Staffing) and reviewing e86 forms. Resolve complex problems for potential candidates for hire that includes applicant and background investigations issues to assist in the hiring process. Assist through the hiring process by analyzing hiring data through HR information systems. Analyze and record data related to outreach. Work independently in order to support the team mission. COMMONWEALTH OF PENNSYLVANIA – DEPARTMENT OF HEALTH QUALITY ASSURANCE Executive Advisor August 2022 – April 2023

Created spreadsheets for the Secretary of Health to show licenses for hospitals, nursing homes and home health agencies were submitted each month and were issued within the regulated guidelines set by legislation. Worked with the Deputate to create a new Division for the new Act 128 Senate Bill that was passed in November 2022 that required Temporary Home Care Agencies to register with the Commonwealth. Reviewed Senate and House Bills that would affect our most vulnerable citizens. Analyzed Bills to give opinion if bills should be passed to benefit the citizens of Pennsylvania. Provided executive level assistance to the Deputy Secretary Independently prioritize, plan, coordinate and/or oversee logistics for meetings and conferences. Expertly coordinate calendar, addressing any conflicting appointments and sending reminders. Arrange travel and prepare itineraries. Advisor to the Secretary on programmatic and administrative matters involving, affecting, or emanating from the Bureaus within the Deputy Secretary’s purview. Regularly acts in the absence of the Deputy Secretary, acts as liaison or task force leader on unique or highly important issues. Engage with high level officials in other agencies, representatives of professional organizations and other responsible officials outside of the Department as necessary. Providing guidance and oversight on a wide range of administrative services, inquiries, on-the spot priority decisions and communications/general follow-up with other senior executives and staff; and receiving and disseminating information to executives and senior-level staff across the organization.

Reviewing issues and requests to make a determination on highly sensitive, complex matters that required the Deputy’s attention. Researching, composing responses, and making recommendations. Evaluating procedures and recommending improvements in process and procedures for overall effectiveness and efficiencies of project success; and recommending procedural solutions to systemic administrative problems or issues Working with stakeholders to ensure that collaboration on issues and policy are completed in a timely fashion, serving as a liaison for internal and external stakeholders, and establishing collaborative working relationships with internal and external stakeholders. Conducting factfinding research to locate information on current and past internal information and activities that resolve specific problems for briefings, conferences, and meetings. Leading, coordinating and directing of the day-to-day administrative activities and functions of the Deputy for Operations Support; including action items, receiving and responding to a variety of calls and requests for information, maintaining the Deputy’s calendar, assisting with the planning/coordination of executive level meetings and conferences; and ensuring the efficient preparation, coordination, review, and completion of meeting logistics. Providing a wide range of administrative servicing to the Deputy and Secretary of Health for the Commonwealth of Pennsylvania when requested; and applying knowledge of administrative policies, precedents, and procedures, as well as management processes, systems, and requirements, to plan and carry out a wide range of administrative activities

Managed and monitored the progress of multiple projects, programs, and plans to ensure objectives were met, including the development and monitoring of performance measurements to evaluate the effectiveness of operations and assist in program administration. To ensure the success of projects and programs: set goals and established priorities; determined resource requirements to ensure successful project completion; developed contingency plans to overcome possible risks or threats to project/program completion; and served as a subject matter expert to develop new and innovative approaches, methodologies, and techniques. COMMONWEALTH OF PENNSYLVANIA – DEPARTMENT OF HUMAN SERVICES WITHIN HUMAN RESOURCES – May 2006 – August 2022

Clerical Assistant – May 2006- August 2010

Human Resource Assistant – August 2010 – September 2011 Human Resource Analyst – September 2011- August 2022 Performs independent and specialized recruitment and placement activities for assigned program areas within the HHS DC. This position has significant responsibilities serving as a professional consultant, providing customer service and technical assistance to the delivery center liaisons regarding the recruitment of and filling vacant positions with ideal candidates. The work involves serving as an expert in the utilization of the Commonwealth’s web-based employment system (NeoGov) which is used for expediting the posting and hiring process. This work involves serving as an expert for the ongoing review, addition and editing of key data thereby streamlining the process whenever possible. Ensures proper information and recruitment methods are applied through consultation and communication with assigned program areas to provide quality assurance and quality improvement for the hiring process. The position is also responsible for continuously reviewing processes and procedures and making recommendations for enhancements in filling vacancies for headquarters’ positions. Consults with and strategizes with managers, program office administrators, and agency employees regarding the interpretation and application of Civil Service rules and regulations, Personnel Rules, applicable collective bargaining agreements and equal employment hiring policies. Receives, review, and consult with program office liaisons regarding best strategies in processing and advertising requests in best methods of filling vacant positions. Evaluates all available placement options and develops appropriate strategies to reach optimal candidates. Receives and analyzes internal applications regarding a candidate’s eligibility through the submitted application and evaluates applicants for minimum experience and training requirements, promotion without examination requirements, and meritorious service requirements. Analyzes applicant(s) to ensure submission of proper forms and to ensure that the candidate(s) meet all qualifications under the provisions of the Civil Service Rules, Office of Administration and/or collective bargaining agreements. Calculates appropriate salary per the Personnel Rules, requesting appropriate approvals as necessary, including situations warranting appointment above minimum. Submits requests to obtain approvals required in preparation for job offers, which may include pay approval, Civil Service certification, approval of Equal Employment Review Certificates

(EERCs), tax checks, furlough checks, complement checks, etc. Prepares correspondence and related materials to disapprove requests or to request higher-level approval via the Governor’s Office of Administration. Serves as liaison to the Bureau of Equal Opportunity & Contract Compliance by obtaining affirmative action target information. Finalizes placement actions through the review and interpretation of the appropriate hiring rules used in filling a vacancy and verifying all appropriate annotations and rules are applied by the program office. Completes the hiring actions via the NeoGov and EPAR systems. Develops appropriate recruitment initiatives to address short-term and long-term hiring needs through consultation with program area managers and liaisons to strategize and analyze recruitment and hiring trends to determine most effective recruitment solutions. Works with program offices and managers to develop and prepare advertisements. Arranges, travels to, and conducts specialized recruitment at job fairs, colleges, or associations to solicit applications for positions within the HHS DC. Provides and assists applicants who request employment information. Provides career counseling to applicants and current employees through the explanation of the application and hiring process. Analyzes and evaluates resumes and consults with the applicant regarding viable options available for employment and/or upward mobility and current or potential locations. Develops and composes letters, memoranda, and reports regarding various employment inquiries from legislators and senators on behalf of their constituents. Provides individualized training for new staff as needed. Coordinate calendars for Deputy of Human Resources. Scheduled meetings and travel arrangements for Deputy.

SEARS PORTRAIT STUDIO – October 1986 – May 2003

Studio Manager

Training Manager

Developed, prepared and analyzed budgeting and forecasting for multiple studios within the eastern region. Performed budget management tasks such as monitoring company performance against estimates and preparing annual budgets for studios within assigned region. Coordinated training operations for the eastern region. Trained all management staff in the eastern region on how to successfully run a retail store. Audited stores to verify store remains within the allocated budget. Managed individual studio to include budgeting for salaries, stock for customers to purchase products. Duties assigned in that role included recruiting/interviewing/approval of time and payroll/disciplinary action as needed/delegation of duties to employees. Skills

Project management Data analysis Communication

Organization Problem-solving Management

Time management Talent Acquisition Recruitment Strategies Human Resource Management Software (HRMS) Strategic Analysis Job Description Creation Confidential Services Microsoft proficient Excellent writing skills Leadership Skills Resolve complex issues. ServeU (Human Capital Hub) USA Staffing SharePoint Rumba (NFC)