Patient Care Medical Assistant
Resume:
Skills
Experience
DONNA MAGGARD
417-***-**** ************@*****.*** Springfield, MO 65807
Highly driven and cooperative professional with extensive knowledge in medical assisting, bringing wealth of patience, empathy, and collaborative skills to every interaction. Adept at building strong patient relationships, ensuring comfort and understanding during all medical procedures. Skilled in persuading and educating patients on health matters, contributing to their overall well-being. Committed to providing exceptional support to both patients and healthcare teams, fostering positive and efficient clinical environment. Experience in Neurosurgery, Pain Management, and Family Medicine.
• Electronic health records • Medical terminology
• Medication administration • Vital sign monitoring
• Patient care • Clinical documentation
• Patient scheduling • Sterilization techniques
• Wound care • Team collaboration
Certified Clinical Medical Assistant
JORDAN VALLEY, Springfield, MO
June 2024 - Present
• Performed patient intake, including gathering detailed medical histories and vital signs.
• Documented medical data in patient charts, facilitating accurate records. Performed basic clinical duties such as dressing changes, wound cleaning, dressing removal, suture removal, splint application, removal.
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• Documented visits using Electronic Medical Records system.
• Stocked supplies and instruments for examination rooms.
• Scheduled appointments and maintained patient records.
• Ensured compliance with HIPAA regulations regarding the release of confidential patient information. Assisted physicians and nursing personnel with injections. phlebotomy, and other patient care procedures.
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• Worked interdependently with other professionals to provide quality health care to patients.
• Prepared treatment rooms for examination of patients and sterilized medical instruments.
• Participated in team meetings related to process improvement initiatives.
• Supported physicians in examinations, procedures, and diagnostic tests. Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
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• Monitored supply inventory for low stock and worked with staff to reorder. Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
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Administrative Assistant
GIER OIL COMPANY, Springfield, MO
January 2024 - June 2024
• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
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• Compiled and entered data into various databases to ensure accuracy and completeness.
• Maintained database of client contact information with accuracy and attention to detail.
• Maintained office inventory by assisting with supply orders.
• Used Microsoft Office Suite to create and revise documents and presentations.
• Maintained calendars and schedules to set appointments for management team.
• Processed incoming mail and distributed to relevant departments or individuals.
• Resolved issues, escalating major conflicts and concerns to appropriate personnel.
• Screened incoming telephone calls, routing to appropriate personnel. Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
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• Proofread documents for grammar accuracy prior to submission.
• Provided cross-coverage support for other administrative personnel.
• Greeted and screened visitors to direct to correct employee or office.
• Updated internal databases with new employee information such as contact details and job titles.
• Searched for information in company databases or online to answer questions or resolve problems. Certified Clinical Medical Assistant
MERCY CLINICS OF SPRINGFIELD, Springfield, MO
February 2017 - December 2023
• Performed patient intake, including gathering detailed medical histories and vital signs.
• Documented medical data in patient charts, facilitating accurate records. Performed basic clinical duties such as dressing changes, wound cleaning, dressing removal, suture removal, splint application, removal.
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• Stocked supplies and instruments for examination rooms.
• Managed inventory levels for medical supplies within the practice.
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Inventoried and order medical, lab, office supplies, or equipment.
• Scheduled appointments and maintained patient records.
• Opened and closed clinic on a daily basis.
• Reviewed incoming documents such as lab reports and referral letters for accuracy.
• Conducted pre-authorizations and referrals to meet third-party insurer requirements.
• Helped to facilitate patient prescriptions, labs, and tests when unable to afford full cost.
• Ran clinic for multiple providers on any given day. Office Manager
NETCLOUDIT, Springfield, MO
May 2014 - December 2017
Education
Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
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• Resolved customer inquiries and complaints with timeliness and professionalism.
• Created and maintained filing systems to ensure accurate record keeping.
• Utilized excellent organizational skills to prioritize tasks effectively.
• Delivered quality customer service to staff and customers.
• Trained and onboarded new office staff members.
• Fostered relationships with vendors to expedite orders, repairs and maintenance.
• Coordinated with vendors to purchase necessary supplies in a timely manner.
• Managed office flow by providing direct support to visitors.
• Supervised administrative staff, driving front office operations and continuous workflow.
• Assisted with the development of marketing and promotional materials.
• Developed and monitored office budgets and processed payroll. Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
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• Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
• Established relationships with external partners to facilitate business operations.
• Leveraged multi-line phone system to answer and transfer calls to staff members.
• Prepared purchase orders and routed to project manager for approval.
• Prepared reports summarizing operational activities for upper management review.
• Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
• Optimized office policies, meeting internal needs while upholding organizational standards. Bachelor of Science (B.S.) in Human Services GPA 3.65 Evangel University, Springfield, MO, US
December 2011
• Awards & Honors
• Cum laude
Associate in Science (A.S.) in Nursing GPA 3.5
Jones County Junior College, Ellisville, MO
May 1997
• Extracurricular Activities
• Marching Band Color Guard
Bachelor of Science (B.S.) in Nursing
University of Southern Mississippi, Hattiesburg, MS, US
• Relevant Coursework
• Anatomy and Physiology
• Medical Terminology
• Extracurricular Activities
Certifications
References
• Pride Marching Band Color Guard
• Certified Clinical Medical Assistant, NHA, 2019 • BLS/CPR, Red Cross, 2025 References available upon request
Contact this candidate