Customer Care Front Desk

ANGELA MILES

520-***-**** Mesa, AZ ***** ********@*****.***

Relevant Experience

CAMELOT CUSTOM HOMES- CONTRACT POSITION 03/2024-05/2025

ASSIST. PURCHASING COORDINATOR/CUSTOMER CARE SPECIALIST Paradise Valley, AZ

• Assisted with invoicing, billing, and tracking of project budgets

• Tracked expenses related to construction, materials, and subcontractors

• Assisted with project scheduling by updating timelines and deadlines

• Coordinated site visits and inspections, liaising between the team, clients, and contractors

• Follow up with clients, vendors, and contractors to ensure all aspects of a project run smoothly

• Worked directly with construction teams to update BuildPro system upon completion of field checklist items

ARIZONA STATE UNIVERSITY- KNOWLEDGE ENTERPRISE 04/2022-08/2024

KEHR ADMIN. SPECIALIST Mesa, AZ

• Streamlined HR department by providing comprehensive administrative support.

• Maintained employee records and supported recruitment and onboarding process.

• Handled HR-related inquiries and contributed to various projects and initiatives on the HR team.

• Exercised judgment and managed multiple high-priority activities, requiring significant coordination and follow through.

CENTERPOINT-KE SPACE PLANNING & BUILDING OPERATIONS PROFESSIONAL

• Conducted site surveys and assessments provided insight into the building's layout and condition.

• Developed space plans and layouts to optimize the use of available space and meet the needs of occupants.

• Worked with stakeholders to incorporate space planning considerations into overall building design.

• Managed relocation and reconfiguration of spaces within the building.

Maintained space utilization metrics to track and optimize space usage.

• Oversaw building operations, including maintenance, repairs, and renovations to ensure the ongoing functionality and safety of the space, collaborated with vendors and contractors.

KEHR SPIRIT CAPTAIN

• Organized and coordinated activities, events, and initiatives to boost employee morale and foster a sense of community within the organization.

• Enhanced the image of the HR CenterPoint location by ensuring a positive initial impression through exemplary front desk management. Greeted visitors, answered phones, and provided comprehensive administrative support.

UNIVERSITY OF ARIZONA- STEWARD OBSERVATORY 10/2019-03/2022

ADMINSTRATIVE ASSISTANT II /EXECUTIVE ASSISTANT TO DIRECTOR Tucson, AZ

• Assisted in managing and coordinating the executive calendar for Director and Department Head.

• Arranged and coordinated complex domestic and international travel, including travel authorizations and expense reports, in compliance with U of A policies and procedures.

• Assisted in the promotion and tenure process for Steward Observatory Faculty and maintained front page and personnel content for department website and electronic directory.

• Managed conference room scheduling for a faculty, student, and staff community of 350 individuals.

• Reconciled department’s P-Card transactions and processed reimbursements through the UA Access Financials system.

• Conducted site tours for UA visitors and dignitaries.

• Excelled in all front desk management services. Managed front desk reception duties, including responding to inquiries, screening phone calls, and acting as a liaison for faculty, staff, and students.

• Additionally, provided support with administrative tasks related to faculty and post-doctoral searches.

NOVA HOME LOANS 01/2017 08/2019

EXPEDITOR Tucson, AZ

• Provided administrative, clerical, and receptionist support for a branch with 55 staff members. Directly assisted loan officers by scanning and indexing loan documents into Encompass system. Managed multiple projects and non-related deadlines, multitasking, and prioritizing effectively in a busy office environment.

• Welcomed clients, visitors, vendors, and employees with professionalism and positivity. Excelled in all levels of front desk management.

TUCSON CHURCH INTERNATIONAL 01/2009 11/2017

DIRECTOR OF WOMEN’S PROGRAMS Tucson, AZ

• Managed and organized diverse events, such as women’s weekend retreats, religious conferences, worship nights, and community outreach programs, ensuring seamless coordination, logistics, and execution.

• Led and facilitated women’s workshops, sermons, and small discussion groups. Motivated and encouraged participation, fostering a safe and supportive environment.

• Managed, trained, and oversaw staff/teams for successful execution of various events.

• Worked closely with the organization’s leadership and community outreach programs, to organize food drives, volunteer in local social welfare initiatives, and foster positive relationships within the community.

• Collaborated with different teams, such as worship, children's ministry, and youth ministry, to plan and implement collective initiatives.

• Utilized excellent organizational and administrative skills to manage church calendars, schedules, and event registration.

Education and Training

Studied Communications at UCLA Extension Los Angeles, CA

Skills

• Advanced Communication

• Experience in leadership

• Public/Motivational speaker

• Problem-solving abilities

• Customer Relations/Employee experience

• Expert Problem Solving

• Event Coordination

• Meeting planning

• Microsoft Office Suite

• Adobe

• Peoplesoft

• SharePoint

• Travel arrangement scheduling

• Calendar maintenance and docketing

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