Customer Service Representative

ANUM NAVEED 832-***-****

About

Dynamic Customer Service Representative

recognized for high productivity and efficient

task execution. Expertise in communication,

problem-solving, and time management

enhances operational effectiveness within

customer service environments. Proven ability to

listen empathetically and exercise patience to

address customer needs and foster positive

relationships. Aspires to leverage skills in a

challenging role that further enhances customer

satisfaction.

Experience

Lead Order Processor/Customer Service

Representative

2016-Current

Stark Carpet / Houston, TX

• Enhanced client interactions via

personalized aid.

• Managed payment collection and arranged

subsequent billing.

• Communicated accurate product and

service knowledge to clients.

• Rectified billing discrepancies and

processed refunds for resolving service-

related complaints.

• Ensured timely resolution of issues through

outstanding service.

• Consistently improved understanding of

products, leading to the achievement of

sales goals.

• Met or exceeded target for on-time

customer shipments.

• Processed and staged orders to complete

shipments.

• Audited documents for accuracy prior to

submission.

• Classified defects from finished orders for

record tracking and statistics.

• Used daily system logs to document

production information, discussing issues

with management.

• Helped achieve team goals by rotating

production lines and daily duties to meet

demand.

Additional Expertise

• UKG Kronos

• Paycor

• PayTrace

• HubSpot

• Workday

• Navigator

• M3

• Dancik/Greenscreen

• Jira Service Management

• Microsoft Applications

• OPP Center/Opterus.net

Education

Bachelor of Science in Human Resource

Development

University Of Houston

2016-2018

Associates of Liberal Arts

Houston Community College

2008-2010

Skills

• Excellent communication skills

• Customer Service

• Payment processing

• Billing resolution

• Order fulfillment

• Scheduling and logistics

• Data entry

• Compliance monitoring

• Fluent in English, Urdu & Spanish

7010 Water glen lane. Manvel, Texas 77578

Contact this candidate