Dispatcher, Customer Service, Cleaning, Retail

Julia I Macht

859-***-**** / **********@*****.***

Education:

High School Diploma from Archbishop Spalding High School, Severn, Maryland

· GPA 3.65 Academic National Honor Society; Foreign Language National Honor Society; Fine Arts National Honor Society

One Semester at University of Kentucky College of Social Work

· GPA 3.0 - Part time as part of UK’s Employee Education Program Skills of Note:

· Extensive knowledge of multiple computer software and databases, including but not limited to Niagara, Metasys, SAP, Simplex, Quickbooks Point of Sale, EPIC Hyperspace, Kronos, Microsoft Office Suite, and other call center notification recording programs.

· Excellent written and oral communication skills that have been utilized in training manuals as an example of exemplary work.

· Past retail experience in front end and merchandising roles. Experiences as shift and team lead.

· Excellent at taking directives and implementing new processes.

· Creative, passionate, enthusiastic and excited about new projects and experiences. Work Experience:

Life Enrichment Coordinator, Cedarhurst Senior Living, Nicholasville KY - May 2023-present

· Creates and leads daily activities, charts, and communicates to nursing staff needs of residents. Ensures all residents are being engaged in all aspects of Life Enrichment to have a meaningful experience.

· Assists Resident Assistants with both Personal and Memory Care mealtimes to ensure a successful and speedy meal service, maintains relationships with residents and staff, as well as builds relationships and networking with family members, personal caregivers, and visitors to the facility.

-Bus Trained and responsible for planning and escorting Memory Care residents on a weekly outing Room Service, Baptist Health, Lexington, KY December 2016-January 2019; June 2022-January 2023

· · Developing patient relationships with patients from all walks of life, going above and beyond to learn their stories and really get to know long term patients.

-Ensure patients recieve appropriate food for the prescribed diets, checking with nursing staff to ensure status changes, order changes, and

Facilities Systems Technician, University of Kentucky, Lexington, KY January 2019-May 2022

· Prioritizing, documenting, and triaging equipment alarms including but not limited to life safety, creature comfort, preventative maintenance, and preservation of vital University research material.

· Completing a variety of projects related to supporting to commissioning and maintenance of new and existing Building Automation Controls, including but not limited to building graphics, trends, alarms, and integrating points onto software from field device controllers

· Effective communication with individual staff, faculty, and students in regard to reports of issues related the above goals, working to foster relationships with contacts to create a culture of efficacy and harmony within the University community in relation to the Facilities department. Customer Service Representative May 2016-December 2016

-Answer inbound calls and assisted citizens of the commonwealth with applications for Medicaid and QHPs depending on income level.

-Attend all required trainings and seminars

-Provide quality service and listen to quality calls with supervisors, make adjustments as needed.

-Regularly used as an example of quality documentation

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