Talent Acquisition General Manager

Stacey Philadelphia, PA ***** Gray ************@*****.*** +1-267-***-****

Willing to relocate: Anywhere Authorized to work in the US for any employer Professional Summary

A transformative District-Territory Manager with an unparalleled record in scaling multi-unit operational performance and driving regional sales growth. Expert in cultivating high- performing leadership teams through strategic talent acquisition, mentorship, and continuous professional development. Possesses a holistic understanding of P&L optimization, operational efficiency, and market penetration strategies. Adept at implementing data-informed directives to ensure consistent brand standards, elevated customer experiences, and sustainable profitability across diverse geographical footprints. Work Experience

Self Employed Owner/Operator SVG Management LLC – Chadds-Ford, PA April 2020 – May 2025

* Established and scaled a commercial cleaning business, orchestrating comprehensive enterprise management from client acquisition to fiscal oversight and human capital management.

* Developed bespoke service solutions to meet nuanced client specifications, fostering long- term partnerships and client retention.

* Implemented advanced quality control methodologies and client feedback systems to optimize service delivery and enhance brand reputation. Territory Sales Manager Everstory Partners – West Chester, PA July 2016 – April 2023

* Achieved a remarkable $2M sales increase within assigned territory (2017-2022), leading to exponential growth across all key business metrics.

* Catalyzed the transformation of underperforming business units into exemplary organizational assets, consistently exceeding regional performance targets.

* Awarded Territory Sales Manager of the Year (2017, 2018) for exceptional sales leadership and market share expansion.

* Pioneered talent optimization strategies, from recruitment to advanced skill development, fostering a high-impact sales force.

General Manager Swatch – Boston, MA

April 2013 – July 2016

* Secured the #2 national sales ranking and consistent top 10 positioning in all key performance indicators (KPIs) within the U.S. market (2014, 2015).

* Cultivated a customer-centric operational model, ensuring premium service delivery and exceeding customer experience benchmarks.

* Implemented sophisticated recruitment strategies to attract and onboard high-caliber, service-oriented professionals.

* Developed and deployed continuous training programs to ensure operational excellence and adherence to corporate compliance standards.

General Manager Kmart – Philadelphia, PA

July 2009 – April 2013

* Managed the end-to-end operations of a high-volume store with $20.5M in annual sales, overseeing a 125-member staff.

* Executed strategic business plans to maximize sales and profitability, while upholding stringent quality service standards.

* Streamlined operational protocols to ensure consistent compliance with company standards and enhanced customer satisfaction.

District Manager Arden B – Philadelphia, PA

July 2007 – July 2009

* Directed the comprehensive operating performance of all assigned stores across a defined district.

* Provided visionary leadership in achieving district-wide goals in sales growth, stringent expense control, and shrinkage reduction.

* Disseminated clear and actionable directives to store management teams, ensuring uniformity in operating standards for customer satisfaction, merchandise presentation, promotional execution, optimal inventory levels, and payroll efficiency.

* Conducted weekly district-wide store visits to ensure operational adherence and strategic alignment.

* Built and sustained a high-performing and motivated management team through strategic recruitment, onboarding, and ongoing development.

General Manager BCBG Maxazria – Philadelphia, PA June 2004 – June 2007

* Held ultimate decision-making authority for total store operations, aligning initiatives with company strategic vision.

* Proactively formulated and executed objectives to support corporate strategic directives, defining clear action steps, accountabilities, and timelines.

* Demonstrated a relentless drive for results, consistently exceeding challenging performance targets.

Assistant District Manager/General Manager Victoria's Secret – Allentown, PA September 2001 – June 2004

* Contributed to a significant 10% increase in total sales for 2003 in a top-tier location (top 160).

* Managed a substantial workforce of 50 sales representatives and 5 managers, with annual sales volume reaching $5.5M.

* Collaborated directly with the District Manager on strategic district meetings, conference calls, loss prevention audits, and visual presentation compliance.

* Monitored work schedules and ensured accuracy for cash controls, banking procedures, and expense management across 12 locations.

* Cultivated an empowering learning environment through mentorship and coaching partnerships with all employees.

Area Trainer/General Manager DKNY – Philadelphia, PA January 1999 – September 2001

* Designed and implemented an impactful training curriculum for new sales associates across the district, significantly enhancing ramp-up time.

* Promoted to District Trainer, responsible for management-level new hire training and development.

* Managed comprehensive payroll and store budgets, ensuring fiscal discipline and operational efficiency.

* Utilized market intelligence to proactively identify and address evolving customer requirements, optimizing service delivery protocols.

* Maintained operational integrity by initiating, coordinating, and enforcing corporate programs, operational, and personnel policies and procedures. Education

Bachelors in Business Marketing The Art Institute of Philadelphia Skills

* Multi-Unit Management & Leadership: Regional Operations Oversight, Team Leadership & Development, Performance Management, Talent Acquisition & Retention.

* Strategic Business Acumen: P&L Management, Budgeting & Forecasting, Expense Control, Business Plan Development, Market Analysis, Revenue Growth Strategies.

* Sales & Retail Operations: Territory Management, Sales Funnel Optimization, Customer Experience (CX) Enhancement, Inventory Management, Visual Merchandising, Loss Prevention.

* Process Improvement & Compliance: Operational Efficiency, Standard Operating Procedures

(SOPs), Regulatory Compliance, Quality Assurance, Audit Management.

* Team Development & Training: Coaching & Mentoring, Employee Engagement, Curriculum Development, Onboarding Programs, Succession Planning.

* Financial Management: Profit Maximization, Cost Reduction, Financial Reporting & Analysis, Cash Flow Management.

* Relationship Management: Stakeholder Engagement, Client Relations, Conflict Resolution, Cross-Functional Collaboration.

* Technology Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), CRM Software (e.g., Salesforce), Retail POS Systems.

* Data-Driven Decision Making: KPI Tracking, Performance Analytics, Trend Analysis, Strategic Forecasting.

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