Customer Service Assistant General

Location:

Thief River Falls, MN

Salary:

60,000

Posted:

June 26, 2025

Contact this candidate

Resume:

Joshua Sell

Thief River Falls, MN

************@*****.***

+1-307-***-****

Work Experience

Assistant General Manger

Inspire brands-Thief River Falls, MN

September 2024 to Present

• Supervised and trained a team of 20 employees, providing guidance and support to maximize productivity

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

• Created training materials and conducted training sessions for new hires on company policies and procedures

• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Monitored employee performance through regular evaluations, providing constructive feedback for professional development

• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary

• Developed employee schedules based on business needs while optimizing staffing levels during peak hours

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

• Coordinated special events or promotions within budget constraints while exceeding customer expectations

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency

• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly

• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills

• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives

• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance

• Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value

• Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods

• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed

• Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research

• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience

• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals

• Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times

• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

Auto Service Technician

Walmart-Thief River Falls, MN

July 2023 to September 2024

• Performed routine maintenance and repairs on various makes and models of vehicles

• Completed engine tune-ups, oil changes, tire rotations, and brake inspections in a timely manner

• Conducted thorough inspections to identify potential problems and recommend necessary repairs

• Collaborated with team members to efficiently handle high-volume workloads during peak periods

• Maintained accurate records of all services performed, including parts used and labor hours worked

• Provided excellent customer service by addressing client concerns and explaining repair procedures in a clear manner

• Followed safety protocols at all times to prevent accidents or injuries in the workplace

• Maintained cleanliness and organization of the workshop area for efficient workflow

• Increased efficiency by implementing streamlined processes for routine maintenance tasks

• Mentored junior technicians by providing guidance on proper repair techniques

• Managed inventory of automotive parts and supplies, ensuring adequate stock levels at all times General Manager

D.P. Dough-Laramie, WY

December 2020 to May 2022

• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance

• Developed and implemented strategic plans to drive business growth and increase profitability

• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships

• Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance

• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation

• Implemented effective marketing strategies that increased customer traffic by 53%

• Achieved sales targets consistently by implementing targeted promotions and upselling techniques

• Managed inventory levels to optimize stock availability while minimizing carrying costs

• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs

• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback

• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques

• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary

• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction

• Collaborated with the finance department on budgeting processes to achieve financial objectives

• Implemented new technologies or systems that improved operational efficiency

• Negotiated contracts with suppliers/vendors resulting in cost savings

• Increased revenue through the development of new products/services

• Improved employee retention rates through the implementation of employee engagement initiatives

• Streamlined workflow processes resulting in improved productivity

• Drove continuous improvement efforts across departments resulting in increased efficiency

• Developed pricing strategies based on market analysis leading to increased profit margins

• Instituted quality control measures ensuring consistent delivery of high-quality products/services

• Managed and resolved conflicts among team members to maintain a positive work environment

• Implemented customer loyalty programs resulting in increased repeat business Assistant Manager

McDonald's-Laramie, WY

March 2017 to November 2020

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of 25 employees, providing guidance and support to maximize productivity

• Implemented new scheduling system that optimized staff allocation and reduced labor costs by 23%