Customer Service Administrative Assistant

Amber Huey

+1-713-***-**** *************@*******.*** Houston, TX 77072

WORK EXPERIENCE

Temporary Community Manager, Robert Half- Expansive

April 2024 - August 2024

Oversee daily operations of commercial properties, ensuring optimal maintenance and full occupancy.

Manage tenant relations, resolving issues to ensure satisfaction and retention.

Coordinate maintenance and repairs, supervising staff and contractors.

Conduct regular property inspections, ensuring compliance with codes and regulations.

Drive tenant satisfaction through proactive conflict resolution.

Manage package and mail services and security protocols.

Partner with maintenance and sales teams to prepare offices for Day Pass bookings.

Manage office supplies, food inventory, and vending machine restocking.

Optimize commercial property operations, driving tenant satisfaction through proactive issue resolution and strategic leasing initiatives.

Partner cross-functionally to prepare spaces for Day Pass bookings, managing inventory and enhancing overall tenant experience.

Spearheaded creative tenant engagement initiatives, fostering a vibrant workspace community, driving retention and attracting new tenants and celebrating current tenants through strategic event planning.

Remote Medical Customer Service, QMMS- ENT and Allergy Associates

January 2022 - December 2023

Managed patient data across 70+ offices, ensuring HIPAA compliance. Streamlined appointment scheduling, optimized doctor/patient matching, and handled medication requests efficiently.

Improved patient experience by skillfully managing multiple programs, verifying information, and resolving challenges through effective interdepartmental collaboration.

Maintained meticulous records for medication renewals, refills, and prescription requests. Expertly handled sensitive medical inquiries and medication reactions.

Provided empathetic customer service, addressing patient concerns and facilitating seamless communication between patients and healthcare providers.

Leveraged intranet help desk to enhance problem-solving capabilities, fostering a more efficient and responsive customer service environment.

Customer Service/ Administrative Assistant, VIP Relocation and Storage

February 2019 - February 2021

Managed HR tasks, streamlined onboarding, and improved candidate experience.

Coordinated schedules for sales calls and material deliveries, boosting sales productivity.

Developed marketing materials and maintained customer databases, enhancing CRM campaigns.

Handled customer service inquiries and payments, ensuring accurate records and resolution.

Orchestrated financial operations, maintaining meticulous records and resolving discrepancies.

Managed complex financial operations, ensuring accurate billing and timely payment processing. Maintained meticulous records, resolving discrepancies promptly.

Provided exceptional customer support, addressing concerns and implementing effective solutions. Conducted follow-up calls to gather feedback and improve service quality.

Fostered strong relationships with clients and team members, facilitating smooth communication and project execution.

Contributed to a positive work environment.

Streamlined HR processes, enhancing onboarding efficiency and candidate experience. Improved sales productivity through effective scheduling and

coordination.

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Developed impactful marketing materials and optimized CRM campaigns, leveraging customer databases to drive engagement and foster client relationships.

Managed complex financial operations with meticulous record-keeping, ensuring accurate billing and swift resolution of discrepancies.

Maintained all billing statements and entered in all payments for the Storage Facility for which I managed all financials singlehandedly. Utilized Note of

Auctions, Notice to Vacate/ of Abandoned Property to ensure a quick resolution to aged accounts and storage units that were no longer being claimed, so that maintenance can make them available to rent again.

PES Enumerator, United States Census Bureau - Dept of Commerce

October 2020 - December 2020

Ensured confidentiality of sensitive data as a sworn federal employee during the 2020 Census.

Collected and updated critical demographic information, enhancing national data accuracy.

Utilized interpersonal skills to ease respondents' concerns and gather detailed household data.

Adapted to pandemic conditions to maintain data collection efficiency and accuracy.

Conducted critical data collection for national census, ensuring accuracy and confidentiality. Navigated sensitive inquiries with professionalism, contributing to vital demographic insights.

Engaged diverse households in census participation, fostering trust through clear communication. Adapted approach to individual needs, maximizing data completeness and quality.

Meticulously gathered and recorded census data, adhering to strict federal privacy protocols. Maintained high accuracy standards while meeting tight deadlines in a dynamic field environment.

Facilitated smooth census process by addressing residents' concerns and explaining the importance of participation.

Ensured inclusive representation across varied communities.

Efficiently completed assigned census areas, contributing to comprehensive national data collection. Overcame logistical challenges to ensure thorough coverage and reliable information gathering.

Conducted meticulous data collection for 2020 Census, ensuring accuracy and confidentiality. Navigated sensitive inquiries professionally, contributing to vital demographic insights.

Hostess, Dolce Vita Pizzeria and Enoteca

June 2018 - May 2020

Streamlined front-of-house operations, executing opening/closing procedures with precision. Maintained accurate reservation records, ensuring smooth service flow and minimizing wait times.

Fostered positive team dynamics, coordinating with servers and kitchen staff to enhance overall guest experience. Adapted swiftly to last-minute changes, maintaining a welcoming atmosphere.

Improved table turnover rates through strategic seating arrangements, balancing customer comfort with restaurant capacity. Resolved guest concerns promptly, contributing to positive restaurant reviews.

Implemented creative solutions for special events, maximizing space utilization and guest satisfaction. Developed efficient communication systems between front-of-house and kitchen staff.

Demonstration Expert, Dyson, The Woodlands

February 2017 - November 2017

Participated in regional strategy calls, sharing insights on product updates and sales tactics.

Facilitated seamless communication between field operations and HQ.

Enhanced product visibility and maintained impeccable display standards.

Generated substantial revenue through persuasive demonstrations and personalized customer experiences. Contributed to brand growth and market penetration.

Meticulously managed product displays and inventory using Repsley app. Promptly addressed maintenance issues, to uphold high product standards.

Obtained client information to register product warranties.

Used direct sales approach to create curiosity and interest in Dyson products. Leveraging product knowledge and the ease of use through intelligent design, I showed potential clients how each product handled a range of real-life situations, and encouraged them to hold the products and use them themselves.

Controlled a live Q&A with new and old customers, either showing them how to resolve the issue with their Dyson at home, or referring them to departments that could assist them further.

Drove sales through persuasive product demonstrations, contributing to brand growth and market penetration with measurable revenue increases.

Sales Associate, Scrubs, Etc.

April 2015 - June 2016

Sold medical uniforms and provided customer service, enhancing client satisfaction and repeat business.

Processed shipments and maintained inventory, ensuring accurate stock levels and efficient store operations.

Handled cashier duties, counted and closed out cash register drawers, ensuring financial accuracy.

Assisted clients with orders on accounts or credit cards, improving order processing efficiency.

Monitored store security and shrinkage, reducing losses and maintaining a safe shopping environment.

Meticulously processed shipments, maintained accurate inventory records, and executed precise cash handling procedures, minimizing errors and shrinkage.

Coordinated with vendors to check item availability, facilitating smooth order fulfillment and improving overall customer experience.

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Streamlined order processing for bill-on-account and credit-card-on-file clients, significantly reducing transaction times and boosting operational efficiency.

Provided exceptional customer support through order callbacks and personalized assistance, fostering strong client relationships and repeat business.

Optimized inventory management and streamlined order processing, enhancing operational efficiency and customer satisfaction in medical uniform sales.

Implemented precise cash handling procedures and meticulous inventory tracking, minimizing errors and reducing shrinkage in retail operations.

Secretary/Bookkeeper, Ralph Ulrich Plumbing

May 2004 - July 2014

Restored order to processes and records, resolving months of backlog and billing issues.

Created accurate monthly and bi-monthly billing statements, improving financial accuracy.

Handled cash transactions, bank deposits, and maintained ledgers efficiently.

Mastered new systems quickly, enhancing operational efficiency.

Managed all receptionist duties and ran essential errands for permits and banking.

Streamlined backlogged work, rectified billing issues, and optimized record-keeping processes. Managed cash flow, maintained ledgers, and generated accurate billing statements.

Swiftly mastered new systems, resolved complex invoicing errors, and restored organizational efficiency. Handled diverse administrative tasks, including permit acquisitions and bank deposits.

Meticulously managed QuickBooks entries, created precise monthly billing statements, and ensured accurate financial recordkeeping. Executed essential clerical duties with precision.

Coordinated with multiple departments to resolve billing discrepancies, streamline processes, and enhance overall operational efficiency. Served as a key liaison for internal and external communications.

Implemented innovative solutions to tackle backlogged work, significantly improving workflow efficiency. Developed streamlined processes for invoicing and record management.

Streamlined backlogged work and rectified billing issues, enhancing operational efficiency. Managed cash flow and generated accurate financial statements.

Secretary/Bookkeeper, Nan’s Games & Comics Too!

May 2000 - May 2008

Ensured precise processing of monthly invoices and closure of A/P ledger. Validated financial content, resolved discrepancies, and maintained meticulous records using QuickBooks and Excel.

Streamlined bookkeeping processes by introducing new filing system for invoices. Utilized technology to enhance efficiency in financial operations, including scanner and fax for document management.

Improved financial accuracy by identifying and correcting ledger errors. Ensured timely submission of State Franchise Sales Tax, contributing to company's regulatory compliance.

Worked closely with team to maintain accurate financial records. Supported store operations through efficient management of accounts payable and payroll processes.

Managed complex financial tasks, implemented efficient filing system, and ensured precise processing of invoices. Improved accuracy by identifying ledger errors.

Secretary/Bookkeeper, Discount Uniforms International

May 2004 - July 2005

Resolved six months of backlog, restoring order to processes and records, enhancing efficiency.

Corrected billing issues and invoicing errors, improving financial accuracy.

Created monthly and bi-monthly billing statements, ensuring timely customer invoicing.

Managed eBay sales, including posting, shipping, and customer service, boosting online presence.

Handled payroll, employee scheduling, and receptionist duties, supporting daily operations.

Streamlined backlogged work, restoring order to processes and records. Resolved billing issues, corrected invoicing errors, and mastered new systems swiftly.

Managed monthly billing statements, maintained eBay presence, handled worldwide shipping, boosting online presence and customer satisfaction.

Executed mass mailouts for sale items efficiently.

Performed diverse administrative tasks including payroll, scheduling, reception, cash handling, and bank deposits.

Supported team with multifaceted role.

Conducted thorough research to resolve complex billing problems. Implemented systematic approach to correct longstanding invoice inaccuracies.

Revitalized disorganized processes, introducing effective systems for invoicing, purchase orders, and record-keeping.

Significantly improved operational efficiency.

Streamlined backlogged processes, enhancing operational efficiency. Implemented systematic approach to resolve complex billing issues and invoice inaccuracies.

Created accurate monthly billing statements, ensuring timely customer invoicing. Conducted thorough research to resolve longstanding financial discrepancies. -

Revitalized disorganized processes, introducing effective systems for invoicing and record-keeping. Resolved complex billing issues systematically.

Data Entry Clerk, Atlantic Communications

August 2001 - August 2003

Collected data on local Houston businesses for the Petrochemical Business Directory, ensuring accuracy.

Utilized Excel and Word to organize and present business information efficiently.

Enhanced directory completeness, contributing to more comprehensive business listings.

Resolved data discrepancies, improving overall data integrity and reliability.

Facilitated smoother directory updates, supporting ongoing accuracy and usability.

Compiled and organized data for Houston's Petrochemical Business Directory, utilizing Excel and Word to ensure accuracy and completeness of information.

Meticulously gathered and verified business information, maintaining high standards of data integrity for the local petrochemical industry directory.

Streamlined data collection process, significantly reducing time required to compile comprehensive business profiles for industry directory.

Worked closely with team members to cross-verify information, ensuring the highest level of accuracy in the Petrochemical Business Directory.

Developed efficient data entry techniques, enhancing productivity and contributing to the timely completion of the Houston business directory project.

Conducted thorough data collection for Houston's Petrochemical Business Directory, ensuring comprehensive and accurate listings of local businesses.

Data Entry Clerk, Ifind Houston

June 1999 - June 2001

Verified and compiled diverse industry data for Houston CD-ROM project, enhancing data integrity and contributing to a comprehensive information resource.

Assisted in the physical internet setup, running cable wires along the building for every computer work station.

Utilized Excel and Word to manage and organize company information efficiently.

Ensured accuracy and completeness of information, contributing to a reliable resource.

Collaborated with team members to streamline data verification processes.

Improved data integrity, resulting in a comprehensive and trustworthy information database.

Ensured accuracy of company information across diverse Houston sectors, maintaining meticulous attention to detail in data entry and validation processes.

Streamlined data collection methods, significantly reducing time required for information verification while maintaining high standards of accuracy.

Implemented improved data categorization system, enhancing searchability and user experience of the Houston information CD-ROM product.

Coordinated with research team to gather and cross-verify industry data, contributing to a comprehensive and reliable information resource for Houston businesses.

Administrative Assistant, Soft Science Internet Technologies

June 1996 - September 1999

Pioneered lead generation strategies, bypassing gatekeepers to connect with C-suite decision-makers during the early internet era, driving website adoption.

Cultivated new business opportunities through proactive lead research and strategic appointment setting, significantly expanding client base.

Maintained meticulous client database, ensuring up-to-date records and streamlined communication for enhanced sales efficiency.

Developed and implemented custom sales scripts, analyzing market trends to effectively communicate website value propositions to potential clients.

Supported outside sales team by furnishing qualified appointments, fostering a synergistic approach to business development and client acquisition.

Women’s Wear Stylist, Thunderbirds

May 1998 - May 1999

Styled and curated women's wear ensembles, enhancing customer satisfaction and sales.

Designed and updated store displays weekly, increasing foot traffic and engagement.

Dressed mannequins to highlight seasonal trends and promotions.

Maintained floor organization and provided general security.

Handled cash transactions, closed registers, and prepared bank deposits.

Curated fashion ensembles, driving sales and customer satisfaction. Designed captivating weekly displays, enhancing store aesthetics and product visibility.

Managed cash operations, including register drawer reconciliation and bank deposits. Ensured store security and maintained impeccable floor presentation.

Sales Clerk, Step Back Vintage Fashions

May 1996 - May 1999

Maintained store appearance and clothing condition, ensuring a welcoming shopping environment.

Built and managed customer mailing list, enhancing customer engagement and retention.

Applied active sales techniques, increasing personal commission and customer satisfaction.

Handled rentals, display windows, mannequins, wigs, and hats to attract customer interest.

Managed cash handling, credit card payments, and register closeouts with precision.

Boosted sales through personalized styling, curating vintage outfits that resonated with customers' desires, leading to increased customer satisfaction. -

Maintained impeccable store presentation, including steaming garments, dressing mannequins, and creating eye-catching window displays to attract foot traffic.

Implemented active sales approach, walking alongside customers to understand their needs, resulting in higher commission earnings and repeat business.

Managed diverse responsibilities including customer mailing list maintenance, rental assistance, and cash handling, contributing to smooth store operations.

Executed accurate credit card transactions and end-of-day register closeouts, ensuring financial integrity and streamlined accounting processes.

EDUCATION

Houston Community College

2002-2003

Incomplete Associate's Degree, Fashion Design

Fashion Merchandising. Creating patterns. Tailoring. Algebra. Corset construction. Fitting various body styles and sizes. Fashion Design. Marketing. Textiles.

SKILLS

Property Inspection, Property Management, Yardi

Accounts Payable Processes & Management

Accounts Receivable Processes & Management

CRMs- SalesForce, MailChimp

Spreadsheets & Accounting Reports

Invoices/Expense Reports/Payment Transactions

Cash Handling

Bank Deposits

Claims

Payroll

Filing

State Franchise Sales Tax

Data Entry

Sales- B2B, Direct, Phone, Internet

Administrative Secretary and General Clerical

Customer Service/ Customer Complaints

Customer Service Specialist

Retail Sales

Purchase Orders, Invoicing, Statements, Inventory, Credit, Returns, Ordering

Human Resources- onboarding documents, researching backgrounds, confirming references, interviews, company policies, employee handbooks, employee files

Office Management

CERTIFICATION AND LICENSES

Real Estate License WILLING TO OBTAIN

Valid Driver's License

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