Program Management Manager

Aliona Dameron

703-***-**** ***.*******@*****.*** Fairfax, VA, linkedin.com/in/aliona-dameron U.S. Citizen Training & Development Program Management

PERSONAL SUMMARY:

Results-driven professional with proven program management expertise in adult education, training, onboarding, and the design of effective, learner-centered curricula and strategies. I bring extensive experience leading teams of SMEs, contractors, and instructors across EdTech organizations, with a strong focus on operational excellence and measurable learner success. Passionate about continuous learning and personal growth, I leverage technology to build high-performing learning teams that spark curiosity, develop skills, and inspire a lifelong commitment to discovery. AREAS OF EXPERTISE:

Recruitment, Hiring, Onboarding & Training Event and Travel Coordination

Curriculum Design & Development Quality Assurance & Performance

Lifecycle Program & Project Management Camtasia, TalentLMS, Articulate 360, Canvas

Budget & Vendor Management Needs assessment and Evaluation

Virtual and in-person course facilitation Asana, Trello, Zoom, Power BI, Tableau, Excel PROFESSIONAL EXPERIENCE:

Program Manager January 2025 - March *2025

American Councils for International Education

Hired to manage the full life cycle of English teacher leadership programs in Central Asia, including design, budgeting, program intake, compliance, evaluation, monitoring, reporting, closeout, and recordkeeping.

● Developed materials for a three-day, in-person small grant writing training that incorporated interactive strategies, hands-on exercises, and lectures to support long-term knowledge retention.

● Ensured 100% compliance with funder requirements by establishing robust tracking and evaluation systems that improved transparency and accountability in reporting.

*Program impacted by an executive order related to foreign aid. Training Manager April 2023 – January 2025

Baroody Camps, Inc.

● Designed and led a blended learning training program for teaching staff across 65+ school locations, overseeing recruitment, onboarding, and development while applying strong people management and instructional design best practices.

● Reduced staff onboarding time by 25% in a high-paced environment by conducting skills gap assessments and implementing individual development frameworks, optimizing training materials for diverse teaching teams.

● Improved training resource accessibility for instructors and coordinators by curating and maintaining a comprehensive library of internal and external learning resources, ensuring alignment with organizational objectives.

Director of Instruction January 2021 – April 2023

Bloom Institute of Technology

Tasked with leading the transformation of the instructional team and tools at an EdTech startup, transitioning from a traditional cohort-based model to a flexible scheduling approach, significantly increasing accessibility for a diverse learner population. Responsible for managing operations with a $250K monthly budget to ensure resource optimization and program sustainability.

● Directed a team of over 40 instructors through four direct reports, including the Instructor Manager, Training and QA Manager, Training and QA Coordinator, and Scheduling Administrator to ensure consistent, high-quality instructional delivery and operational excellence.

● Spearheaded a fast-tracked redesign of online courses, leading a collaborative effort with 20 technical Subject Matter Experts (SMEs) to produce both asynchronous and synchronous video and written content under a tight deadline, ensuring alignment with learner needs.

● Developed and implemented a comprehensive onboarding program for instructors, integrating ongoing training and professional development, resulting in a 20% reduction in onboarding time and a marked improvement in teaching effectiveness and consistency.

Senior Manager, Online Tutoring November 2008 – January 2021 Rosetta Stone, Inc.

● Scaled an online language program from inception to over 450 remote tutors, delivering 20,000 monthly sessions in 24 languages to U.S. and international clients, including federal agencies, K–12 schools, and nonprofits.

● Boosted learner session satisfaction rating from 89% to 96% by developing and implementing training handbooks, QA plans, and policies, and leading a successful migration to a new online platform to enhance virtual training quality.

● Managed annual operating budgets up to $10M while reducing cost per online session by 10% through consolidation of new tutor training, scheduling efficiencies, and tutor education to maximize productivity and resource allocation.

● Designed and developed the content, visual structure, and flow of online training for remote employees; created assessments, mock sessions, and QA feedback processes, resulting in a 40% reduction in time to competency.

● Generated 10% increase in learner attendance by formulating strategy to implement Live Tutoring best practices. Introduced differentiating factors, defined user experience, and aligned schedules with sales projections, and behavioral analytics.

Linguist Recruiter October 2007 – November 2008

L3 Technologies

● Managed the full lifecycle recruiting process for multiple Intelligence Community and DoD linguist programs within a $750M division of L-3 Communications, refining workflows, optimizing candidate pipelines, and leveraging people management skills to maintain team alignment in a fast-paced environment.

● Ensured 100% compliance with government hiring standards by coordinating with cross-functional teams and utilizing detail-oriented project tracking and people management skills to manage documentation and onboarding for intelligence community linguist programs.

EDUCATION & TRAINING:

● MINSK STATE LINGUISTIC UNIVERSITY, BELARUS Bachelor’s in Education Teaching English as a Second Language

● KANSAS STATE UNIVERSITY Bachelors’ in Linguistic Anthropology summa cum lauda TRAINING AND CERTIFICATES:

● Uniform Administrative Requirement for Federal Grants from Management Concepts

● Disney’s Approach to People Management

● American Management Association – Leading Virtual Teams asana train the trainer LMS administration coaching mentoring leadership development zoom webex MS teams google suite moodle trello global international change management skills gap analysis

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