Customer Service Social Media administrative and management skills
Resume:
Sederia G Graves ***********@*****.***
Lindale, TX 75771
SKILLS
Excels at multi-tasting in a fast-paced environment, completing projects within time limit and with accuracy
Superior telephone, customer service, and computer skills with experience in Internet Explorer, Microsoft Word and Social Media
Can type 52 WPM
Able to deal with a problem customer in a professional manner while keeping a positive and upbeat attitude
Has the ability to set goals and complete projects within any allotted time frame
EXPERIENCE
2017-2021. Owner/Pres. BluePrints for Living, Atlanta, GA
●President and Founder overseeing and training management staff. Overseeing day to day operations. Seeking and securing funding for services (seed funding, crowd funding and donations). Establishing an online presence and call center. Interviewing and hiring management staff. Creating policies and procedures. Conducting online training and coaching webinars for service.
2013-2017 Admin. Manager/ Property Management Believing A Miracle, Inc., Powder Springs, GA
Oversaw the day to day operations of the Property Management office, which included managing 10 employees
Worked directly with the company broker and acquisitions manager to maintain property accuracy and HOA information
Other admin and property management duties as needed
2011-2012General Manager U-Haul Moving and Storage, College Park, GA
Oversaw the day to day operations of the Storage Unit Facility, leased and maintained 577 storage units
Interacted on a daily with employees, plus dealt with any problems that arose with rental customers
Was involved in the Auction portion of contents that were left in storage units, the contents of these units were auctioned off monthly.
Make daily collection calls for 80 to125 existing customers regarding delinquent accounts on storages
2009-2010 Residential Services Manager OHI Management Inc., College Park, GA
Handled a heavy phone call volume
Acted as liaison regarding tenant relationships and customer service; resolving tenant complaints, collecting rents
Scheduled maintenance request, ordering supplies for maintenance repairs
Leasing agent relief for unit rentals
2007-2008 Customer Service Representative Ryla Teleservices, Kennesaw, GA
Inbound call center
Start and discontinue gas service
Check credit ratings
Assist customers with billing issues
EDUCATION
University of Phoenix
In pursuit of Bachelor’s Degree in Transformational Coaching and Psychology
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