Data Entry Customer Care
Resume:
.
CONTACT
Charlotte, NC *****
************@*****.***
SKILLS
Trading Systems
Reporting and Analysis
Operations Improvement
Data Operations
Team Goals
Customer Care
Microsoft Office
Jcash
Multitasking Abilities
Critical Thinking
Maximus (Healthcare) System
Customer Relationships
Office Operations
Complex Problem Resolution
Compliance Understanding
Analyze Data
Database Management
Analytical and Critical Thinking
CDD
Finastra Summit Software Proficiency
Attention to Detail
Data Entry
Work Management
EDD
Seeking a full-time position that enables me to be an asset in the company and enhance my administrative skills. Excellent analytical, organizational, and communication skills. Will display a responsive and caring approach to clients along with the ability to work cooperatively with a team.
WORK HISTORY
February 2024 – December 2024
Appeals Clerk: Maximus
Process appeals for customers that are denied coverage, due to AGI(Annual Gross Income).
Review cases and documents, while researching information in SharePoint.
Make determinations if appeals will be accepted or denied.
February 2023 - December 2023
Operations Analyst (Contract): Bank of America
Implemented processes and procedures to improve overall efficiency in operations.
Processed trades within Jcash, verify trades were actioned and confirmed completely and accurately by settlement date.
Ensure all trades are correct and accurate by the settlement date.
Analyze Data for CDD and EDD to determine if activities on the accounts are normal, or questionable to further review.
Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
Monitored corporate policies ensuring compliance with federal regulations.
Confirm and process FX trade currencies, and money markets. Submit for approval to upper management before cutoff banking time.
Review Approvals to make sure flows are in recon, or open status with payment references before the end of each day.
June 2021 – December 2022
Banker Service Representative: Varo Bank
Assist Customers with account inquiries.
Process Disputes for fraudulent transaction
Provide card activation.
Fraud Analyzation
Educate customers about banking products and services.
Instruct customers on how to navigate through the banking app.
Maintain a call flow of 100-150 calls a day.
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Accept payments and updated accounts with the latest information.
Provided information about company products and services and capitalized on upsell opportunities.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
June 2018 – February 2021
Processing Clerk: CEM Corporation
Assist technicians with placing part orders.
Processed Work Orders for the service department.
Answer phone calls and create cases for in-house tech assistance of instruments.
Update inventory daily.
Developed production techniques and production processes to meet customer and organizational needs.
Identified and resolved process issues to drive optimal workflow and business growth.
Posted payments to accounts and maintained records.
September 2017 – May 2018
Collections/Administrative Assistant: Metrolina Credit Company
Assist with running the financial office, with funding deals for dealerships, and assisting with call collections for the office.
Verified customer's employment, residence, and insurance information.
Post Payments to customers account in Omega.
Collect money, and scan checks at the end of the shift for closing deposits.
Pay invoices, and cut checks to Insurance Company, Customers, and Dealership within the office.
April 2016 – September 2017
Financial Crime Specialist: Wells Fargo Bank
Assist customer with fraudulent and non-fraudulent dispute.
Process claims and determine their eligibility for temporary credit.
Assist customers by investigating their dispute.
Close out current debit cards and process new debit cards only with fraudulent dispute.
Perform Rish and Control
Research and analyze EDD to determine if suspicious activity, or un normal activity is occurring with the clients account.
Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations.
Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
EDUCATION
2005
High School Diploma
Timberland High School
2022
Associates in Criminal Justice
Post University
.
DONETTE MURRELL
Contact this candidate