Customer Service Data Entry

Michelle Renee Vincent

Columbia City, IN +1-260-***-**** *********************@*****.***

SUMMARY

Organized clerical worker with over 20 years of experience in customer service, office administration, secretarial work, report preparation, and data analysis. Proficient in Microsoft Word, Excel, & PowerPoint.

EDUCATION

International Business College, Fort Wayne, IN April 2002

Office Administration Certification

Huntington North High School, Huntington, IN Spring 2000

High School Diploma

EXPERIENCE

Youth Service Bureau of Huntington County, Huntington, IN March 2025 – Present

Students out of School (SOS) Assistant

·Assist with schoolwork, offering emotional and practical support, troubleshooting technological problems with tablets or computers, and providing redirection as needed.

·Communicate with school representatives and other members of children’s support systems by summarizing weekly activities and giving weekly updates.

·Coordinate group meals with regards to individual needs, dietary restrictions, and allergies.

GFL/Bunn Box, Fort Wayne, IN January - April 2023

Dispatcher- Commercial Frontload

•Accurately entered and managed data into company databases or spreadsheets, ensuring data integrity and client confidentiality.

•Offered exceptional customer service by promptly addressing inquiries, resolving issues, routing new customers to the appropriate departments, and assisting customers with their needs.

•Opened and and sorted all incoming mail, preparing replies or directing mail to intended recipients.

•Provided clerical support in the form of processing payments, printing work orders and daily route sheets, and closing routes daily.

Creative Financial Staffing - Mobex Global, Albion, IN September - December 2022

Human Resource Assistant

•Organized and ran weekly meetings related to plant staffing, effectively communicating staffing needs and updates to relevant team members.

•Successfully onboarded new employees by guiding them through the orientation process, providing necessary information, and assisting with paperwork.

•Conducted interviews with candidates to assess qualifications, skills, and fit within the company.

•Accurately entered and managed data in company databases, spreadsheets, and other software systems, maintaining data integrity and confidentiality.

Circle Logistics, Fort Wayne, Indiana December 2021 - September 2022

Senior Carrier Sales Representative

•Provided exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their needs in a professional and timely manner.

•Proactively sourced and engaged carriers to cover available loads, optimizing the logistics process and ensuring on-time deliveries.

AppleOne Staffing- Triad Metals, Columbia City, IN May - November 2021

Administrative Assistant

•Proficiently managed incoming phone calls, providing excellent customer service by addressing inquiries, transferring calls to the appropriate departments, and delivering clear and concise information.

•Skillfully handled billing processes, ensuring accurate and timely invoicing to clients or customers.

•Maintained billing records, tracked payments, and reconciled any discrepancies.

•Compiled and analyzed basic information for inclusion in reports or presentation materials, including creating charts and graphs.

•Organized and maintained physical and digital filing systems, ensuring easy retrieval and data security.

•Filed documents and records in a systematic and organized manner for efficient access.

•Conducted data validation and verification to ensure accuracy and completeness of entered information.

Robert Half- Advanced Disposal, Claypool, IN Sep 2020 - Apr 2021

Customer Service Agent

•Effectively managed incoming phone calls, delivering excellent customer service by addressing inquiries, transferring calls, and providing information as needed.

•Accurately entered data into relevant databases or software systems, ensuring data integrity and confidentiality.

•Responsible for open and sorts incoming mail and prepares replies or directs mail.

•Maintained an organized filing system, both physical and digital, to facilitate easy document retrieval and data security.

•Skillfully entered work orders into the company's system, ensuring accurate documentation of tasks and service requests.

•Successfully set up and coordinated the placement of temporary roll-off boxes, meeting customer needs efficiently.

Spectraforce Staffing-Lincoln Financial Group, Fort Wayne, IN March - September 2020

Administrative Assistant III

•Proficiently screened incoming phone calls, providing excellent customer service by addressing inquiries, transferring calls to the appropriate departments, and delivering clear and concise information.

•Handled billing processes, ensuring accurate and timely invoicing to clients or customers.

•Conducted regular audits of financial transactions and revenue streams to ensure accuracy and compliance with accounting standards.

•Developed and managed macro-enabled spreadsheets to automate complex calculations and generate data analysis.

•Created customized macros to streamline repetitive tasks and improve overall productivity.

•Utilized the VLOOKUP function in Excel to search for and retrieve specific information from large datasets or tables.

•Reviewed financial records, invoices, and receipts to verify the correctness of incoming funds.

SKILLS

·Proficient in Microsoft Office, including creating and editing documents in MOS Word, manipulating data in Excel, and generating presentations in PowerPoint.

·Adept at multitasking, including having excellent time management and adaptability.

·Skilled in written and verbal communication with a strong attention to detail.

·Familiarity with technology: tablets, multi-line phone systems, and computers, with a WPM of 50 - 60.

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