Customer Service Experience

BS Brianca Spicer

Chicago, USA ***** 312-***-**** ************@*****.***

SKILLS • All Microsoft • Loading and unloading

• Package handling • Collaboration

• Vehicle loading • Customer Service

• Cash Handling • Time management skills

• Stock organization • Equipment Operation

• Assembly inspection • Technical knowledge

PROFESSIONAL

SUMMARY

Experienced and detail-oriented professional with a strong background in retail customer service. Seeking a customer service role to leverage my leadership abilities and extensive experience in cultivating a favorable customer experience, streamlining operations, and achieving outstanding customer satisfaction. WORK HISTORY POSTAL DELIVERY OFFICER 02/2024 to CURRENT UPS Chicago, IL

Contributed to a positive workplace environment through effective communication and teamwork with colleagues, supervisors, and customers alike.

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Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.

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Sorted and placed 225 mail total into mailboxes and post office boxes with high levels of accuracy.

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Observed traffic and safety regulations for safe transport and delivery of mail.

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Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.

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Maintained accurate records of deliveries, enabling streamlined operations and prompt resolution of issues.

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INSPECTOR/PACKER/ASSEMBLER 12/2023 to 02/2024

Dart Solo Cups Corporation Chicago, USA

• Complete quality checklist according to standard operating procedure Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.

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Streamlined inspection processes for faster turnaround times, resulting in increased productivity.

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• Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.

• Trained other workers in inspection and testing procedures.

• Utilized quality control software to track and analyze product data. Meet or exceeds individual production target assigned by supervisor each day

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ASSEMBLER 02/2014 to 10/2016

Whirlpool Corporation Middle Amana, Iowa USA

• Operate electrical, hydraulic and air activated hand tools

• Read and follow standard work directions on the assembly line Work in a team environment embedded in lean manufacturing methodology

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• Drive plant performance through Safety

Increased production efficiency by assembling components quickly and accurately.

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Organized workstations to maximize productivity, reduce distractions and meet deadlines.

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Assembled production 80 parts with high degree of accuracy and precision using hand and power tools.

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Completed durable assemblies and subassemblies with hand and power tools.

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Enhanced workplace safety by maintaining a clean and organized work area at all times.

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CASHIER 01/2013 to 05/2013

Mcdonalds Cedar Rapids, USA

• Operated cash register to record transactions accurately and efficiently. Helped 100 of customers complete purchases, locate items, and join reward programs.

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Performed cash, card, and check transactions to complete customer purchases.

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• Worked flexible schedule and extra shifts to meet business needs.

• Stocked, tagged and displayed merchandise as required.

• Learned duties for various positions and provided backup at key times. Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

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Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

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CASHIER/STOCK 08/2012 to 12/2012

Dollar Tree Cedar Rapids, USA

Skilled at working independently and collaboratively in a team environment.

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• Proven ability to learn quickly and adapt to new situations.

• Worked effectively in fast-paced environments.

Assisted with day-to-day operations, working efficiently and productively with all team members.

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• Excellent communication skills, both verbal and written.

• Organized and detail-oriented with a strong work ethic.

• Worked flexible hours across night, weekend, and holiday shifts. Used critical thinking to break down problems, evaluate solutions and make decisions.

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• Restocked and organized merchandise in front lanes. Assisted 100 customers with returns, refunds and resolving transaction issues.

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EDUCATION Diploma 01/2012

Corliss High School, Chicago, Il

GPA: 3.5

REFERENCES • Chanel Williams, 773-***-****

• Sheila Jordon, 773-***-****

• Brianna Randle, 312-***-****

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