Client Billing Representative

GIBSONTON, US, ***** • *.*********@*****.*** • 347-***-****

NORMA PALMA

Client Billing Representative

PROFESSIONAL SUMMARY

Client Billing Representative with over 19 years of extensive expertise in resolving account discrepancies and ensuring compliance with industry standards. Proficient in systems like UB4, Epic, and Advance MD, demonstrating strong analytical prowess to tackle complex billing issues and enhance payment timelines. Committed to maintaining financial integrity and achieving measurable improvements in billing accuracy while collaborating effectively with insurers. EMPLOYMENT HISTORY

CLIENT BILLING REPRESENTATIVE/CALL CENTER. Aug 2024 - Jun 2025 North American Credit Services Inc. Temp Gibsonton, FL BILLING & POSTING Feb 2022 - Jul 2024

Florida Eye Specialists & Cataract Brandon, FL

BILLING & INSURANCE VERIFICATION/CUSTOMER SERVICE Nov 2019 - Apr 2020 West Derm Center Bronx, NY

• Research duplicate claims and payments, review A/R reports.

• Post and collect Patients co-payment and do write off. BILLING & INSURANCE VERIFICATION Nov 2014 - Aug 2019 NYU Langone

• Process Insurance claims for private and employer insurance reimbursement.

• Submit reimbursement request to Medicare and Medicaid.

• Research and solved client billing problems and issue. EDUCATION

BILLING AND CODING SPECIALISTS Jan 2004

Career Employment Services Bronx, NY

SKILLS

Availity (Experienced), Advance MD (Skillful), Eagle (Skillful), Medicaid Portal (Skillful), Centricity (Beginner), Epic (Experienced), Medisoft (Skillful), EPACE (Skillful), IDX (Skillful), HCFA1500 (Skillful), UB92 (Skillful), UB4 (Skillful), Billing (Experienced), Insurance Verification (Experienced), Claims Processing (Experienced), Medicare (Skillful), Medicaid (Skillful).

LANGUAGES

Spanish (Highly proficient).

Resolve account discrepancies, ensuring system accuracy and timely payments. Collaborate with Medicare, Medicaid, and insurers for accurate billing. Investigate billing variances to maintain financial integrity. Achieved measurable improvements in payment timelines. Utilize analytical skills to address complex billing issues. Investigated and resolved billing variances, upholding financial integrity and ensuring compliance with industry standards. Process Medicaid claims and post payments, ensuring accurate and timely billing. Reviewed A/R reports, contacted patients for billing inquiries, processed payments efficiently. Handled HMO and commercial insurance claims, maintaining compliance and reducing errors. Processed Medicaid claims accurately, ensuring timely reimbursements and maintaining a 98% approval rate.

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