Guest Services/ Administrative assistant Box Office
Resume:
Susan Wolff
*** *. *** **, ********** NC *****
********@*****.***
Objective Find an organization that is offering a part-time but challenging position that will allow me to utilize my organizational skills in regards to guest services, data base entry, office management, and events scheduling.
Professional Experience
Wilson Center / 703 N. 3rd St Wilmington NC / 910-***-****
Guest Services/Box Office Senior Specialist Agent
2023 to Current
Providing exceptional front-line customer service to ticket purchasers.
Conduct in-person ticket sales at the Box Office using the SPEKTRIX software.
Fill reservations for seats by telephone or mail, handle Will-Call window according to procedures.
Handle Group Sales Orders including but not limited to Selling tickets, create invoices, updating group sales spreadsheet.
Balance and account for cash and credit card receipts form transactions
Efficiently and courteously answer questions concerning prices, seating, any event related to Wilson Center Performances.
File various records and reports, related to administrative clerical work as assigned.
Assist in training new Box Office Staff.
Assist co-workers as required.
Biltmore Estates / 2 Hendersonville Rd Asheville NC 28803 / 828-***-****
Guest Services Representative ll
2021 to 2023
Point of contact for guests visiting the estate and provide estate and local area information.
On-site reservations and ticketing for attractions, as well as services and support.
On-site lodging reservations.
General assistance.
Duties include operating multiple software and computer screens, handling credit card transactions.
Provide general assistance and support for the department, including for special events and functions.
One Support / 350 Barnes Dr Ste 109 San Marcos Tx 78666 / 800-***-****
TxClient Support Representative – Texas Unemployment Commission – Part Time (remote)
Tech Support – Frontier Communications – Part Time (remote)
2019 to 2021
Provide general support and light troubleshooting for clients.
Represent our clients in a positive, professional, and ethical manner.
Interact with customers to provide processes and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls.
Research required information and using available resources.
Follow provided processes and procedures.
Identify and escalate priority issues per client specifications.
Accurately process and record call transactions using the designated tracking software.
Multi computer programs and screen simultaneously, as well as Chat room.
Delmar Properties / 210 N 6th St Wilmington NC 28401 / 910-***-****
Administrative Assistant – Part-time
2015 to 2019
Oversee and inspect units on a yearly basis as well as final inspections on all units. being vacated.
Assistant in collecting rent.
Sending notices to tenants
Assist Mary Delmar with scheduling repairs on rental properties.
Show vacant units to prospective renters, place sign in front of vacant rentals.
Meet owners of property when needs be.
Respond to emails and phone calls from tenants as well as contractors and owners.
Genco / 100 Paper Craft Park Pittsburg PA 15228 / 239-***-****
Operations Analyst – Johnson and Johnson Company Tobyhanna Pa
2010 to 2011
Identify improvements on the workflow or system and collaborate with the operations team and supervisor to implement the necessary changes.
Perform electronic resolutions of the work systems for record keeping.
Responsible for creating and verifying performance files of the clients.
Identify factors that can gauge strategic and operational achievements related to revenue generation projects and consequently communicate the achievements through internal and external means.
Establish control of the system in order to make sure that operational performance and service level are being met in accordance with a set cost and budgeting expectations.
Provide fast and efficient response to business needs with the highest achievable result at the lowest cost to the company.
Pricing Analyst, - Kimberly Clark McDonough Ga
2009 to 2010
Managing and ensuring completion of daily, weekly, and monthly inventory reports
Coordination and management of monthly/quarterly physical inventories and development of follow-up reporting.
Gather and analyze data concerning operations, inventory control and customer requirements.
Performance of internal audits (additional) cycle counts to validate accuracy of cycle count process.
Preparing and reconciling required production and inventory reports.
Providing assistance for the operations and/or General Manager on special projects as required.
Vantage Industries (Randstad Staffing Temporary position) / 5070 Phillip Lee Dr SW Atlanta GA 30336 / 404-***-****
Buyer / Inventory Analyst
2009 to 2009
Responsible for purchasing all China raw material and finish good items.
Maintain all inventory spread sheets, that show but not limited to weeks of inventory coverage, average weekly sales, on hand quality either allocated to mfg. or customer orders, plus taking into consideration what is also on order but not in warehouse.
Review daily inventory reports for stock level and safety stock levels.
Plaid Enterprises / 3225 Westech Dr Norcross GA 30092 / 678-***-****
Master Scheduler III, Purchaser Materials Planner III / Inventory Analyst,
2005 to 2008
Maintain inventories of raw material, schedule/monitor work process to assess completion dates of manufactured product to ensure customer orders are shipped on time.
Review processing schedules and production orders to make decisions concerning inventory requirements to forecast driven system.
Revise production schedules when required due to design changes, labor, or material shortages, as well as any customer orders. Work with management, marketing, sales, and production, to ensure ship dates are met.
Arrange for delivery, assembly, and distribution of supplies to expedite flow of materials and meet production schedules.
Review, monitor finish goods as well as purchase raw materials from domestic and overseas vendors.
Negotiate new raw material contracts for commodity items.
Review all excess inventories and find either an in-house use, or source an outside vendor to purchase items.
Review and schedule the cycle counts for a random warehouse facility.
Present excel reports, that show but not limited to the weeks of cover, warehouse weeks of turns on raw material and finished good items.
Bucilla Corp / Plaid Enterprises - Hazleton PA
Manager of Scheduling and Planning / Data Base / Inventory Control Departments,
1993 to 2005
Supervised the daily performance of 5 employees: performing daily functions such as purchasing, data entry, inventory adjustments for a company that’s gross revenue of 10 million dollars a year.
Approved all new purchases for the company, as well as negotiated new raw materials contracts. Coordinate the processing and maintenance of the accounting and office records.
Maintain various records, write need reports that outline the plant performance. Attended meetings, and phone conferences as needed.
Prepare, implement, and monitor budgets.
Analyze financial and statistical data and determine its significance.
Formulate and initiate plans and procedures and direct their implementation.
Bio Medical Applications – Hazleton PA
Manager of Billing and Collections for 11 Dialysis Clinic in Philadelphia PA
1990 to 1993
Ensure accurate billing and timely submission of electronic and/or paper claims.
Monitor claim status utilizing aging reports, research rejections and denials for said claims.
Have direct contact with insurance companies about fee schedules and claim rejections.
Review and correct patient files when needed, obtain accurate insurance information for billing purposes.
Speak to the patient when needed about outstanding bills or to confirm current insurance carries.
Communicate with social workers, and or patient advocate.
Achievements / Major Projects
Assisted in organization and move of the Pennsylvania plant to Georgia. Then assisted and organized the new location set up of the manufacturing plant, while still maintaining a 98% - 100% customer shipping rate.
Implemented training standards for manufacturing operators.
Implemented standards for Quality Control procedures.
When the company moved in 2006, we took no experienced operators with us to Georgia, all operators and lead people had to be 100% trained. During the moving 2006 year, we not only made the fiscal budget we exceed it by $100,000.
Skills - Excel, Word, Lotus Notes, Outlook, Power Point, Windows 8, AS400 MRP, Spektrixs ticketing software, while attend college I was a licensed phlebotomist, I did use EPIC system in that role, while working at Geisinger Medical Center Wilkes-Barre PA
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