Security Clearance Customer Service

SUMMARY

Dynamic multi-functional leader with a proven record of adding value and delivering qualitative results over a diverse portfolio of projects and responsibilities. Unequivocal commitment to the highest standards of personal and business ethics and conduct. Works well independently or in team in a fast-paced, demanding environment.

JOB HISTORY

Master-At-Arms, US Navy Jul 1997 to Nov 2021

Active Secret Security Clearance: Dec 2020

Managed and led 32 personnel and 7 foreign contractors and streamlined all aspects day-to-day operations; ensuring effective and efficient screening, access and ensuring the safety of over 5,000 individuals.

Responsible for the accounting, distribution, and maintenance of $1.2 million of weapons inventory.

Provided supervision, care and correctional treatment for over 100 detainees and unlawful combatants Guantanamo Bay, Cuba.

Developed and maintained training program for 474 personnel, 12 qualification tests, resulting in 300% increase in qualified personnel and above average scores on inspections.

Dispatcher: handled all incoming calls and dispatched reaction force teams to respond on all emergency calls to include medical, fire, flooding, sailor on sailor altercations whether for drills and or real-world emergencies.

Working as Public Relations Liaison. Coordinated several Unit Command Relations with Habitat for Humanity, Spring Cow Town Brush Up, and Wall Building for Jimmy Carter Work Projects.

Mentorship Coordinator: Coordinated the section’s 120 service members with mentors to help assist or give guidance to the development of junior sailors.

Fingerprinting Technician Nov 2022 to Apr2023

AMTIS

(United States Customs and Immigration Services/Department of Homeland Security)

Provided professional and excellent customer service to over 100+ daily applicants. Greeting and assisting each customer with courtesy in effective and efficient timely manner.

Responsible for the screening and access of each applicant, ensuring proper forms and identifications are provided.

Utilizes equipment, sitting or standing at a workstation for extended periods of time, stooping and bending, and occasionally lifting objects weighing less than 50lbs, and knowledge of techniques, methods and procedures utilized in the identification of fingerprints. Work is performed under general supervision where work assignments are varied.

Legal Administrative Specialist (Contact Representative) April 2023 - Present

U.S. Department of Veterans Affairs (VBA Veterans Benefits Administration)

As a member of the National Call Center the Legal Administrative Specialist i counsel Veterans, their dependents, and their beneficiaries via telephone regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organizations concerned with veterans.

Explains the types of documents necessary to facilitate timely processing of claims and aid in obtaining and completing such documents and forms in accordance with the type of claim being submitted.

I explore avenues of assistance available to Veterans, beneficiaries, and dependents and takes positive action to encourage individuals to fully utilize these benefits.

Assesses with the claimant the short-term and long-term circumstances that might influence a choice between various benefits. Programs include compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit program, other Federal, State, and local domestic relations and assistance programs.

Identifies situations with public affairs implications or issues of such complexity or magnitude to warrant referral and refers them to superiors or other organizational elements.

Receives and prepares replies to general correspondence regarding benefits for Veterans and their dependents. Prepares and releases certificates for use by other Federal, State, and local agencies.

I perform claim-related work such as change of address, direct deposits, check tracers, etc.

Able to talk for long periods of time. Extensive use of a computer and telephone with headset is required.

PROFESSIONAL SKILLS

Strong customer service skills, computer knowledge includes ability to operate computer applications such as experience using Microsoft Office, e.g., Word, Excel, PowerPoint, Outlook.

Communicates effectively by telephone, intercom, computer or other communication devices.

EDUCATION

Central Kitsap High School Graduate June 1997

Central Texas College Criminal Justice / Homeland Security (on-going)

Contact this candidate