Personal Support Worker
Resume:
Margaret Nakanwagi
Scarborough, ON, M1R 3G4
Tel: 416-***-****
email: ***************@*****.***
Professional Summary
Compassionate and dedicated Personal Support Worker (PSW) with five (5)years of experience providing high-quality care to patients in various healthcare settings. Skilled in assisting with activities of daily living, ensuring patient safety, and promoting comfort and dignity. Strong ability to work collaboratively with healthcare teams and families to enhance the quality of life for clients. Passionate about providing person-centered care with empathy and professionalism.
Key Skills & Competencies
●Assistance with Activities of Daily Living (ADLs)
●Patient Mobility and Transfers (Hoyer Lift, Gait Belt)
●Medication Assistance & Monitoring
●Dementia and Alzheimer’s Care
●Infection Control & Safety Procedures
●Companionship and Emotional Support
●Meal Preparation & Feeding Assistance
●Vital Signs Monitoring
●Documentation & Reporting
●Palliative and End-of-Life Care
Work Experience
Personal Support Worker
Tendercare Living Centre, Toronto ON
December 2020- Present
Roles and Responsibilities
●Provide compassionate care and assistance with personal hygiene, dressing, feeding, and mobility support.
●Monitor and report changes in client health, behavior, and needs to nurses and family members.
●Implement safety protocols to prevent falls and injuries, ensuring a secure living environment.
●Offer emotional support and companionship to promote mental and emotional well-being.
●Maintain accurate documentation of client care and progress in accordance with facility policies.
Loft Community services, St Anne’s Place Toronto ON
February-July 2021
Roles and Responsibilities
●Empathetically cared for elderly clients in their homes and within long term centres while actively listening, providing companionship, personal support care tasks and others as required
●Encouraged a depressed and disgruntled senior living in their home into accepting baths and feeds by taking time with them and actively listening, which improved their overall health and outlook to livelihood
●Assisted with feeding a senior resident with inserted nasogastric tube and provided companionship while ensuring the apparati stayed in situ
●Leveraged gentle persuasive approach for residents with dementia, challenging behaviour, and Alzheimer’s disease, winning over their cooperation and making tasks easier and safer to perform
●Supported other daily living activities such as toileting, cleaning up and change of incontinence briefs
●Provided preventative care by applying skin care treatments to prevent/treat sores
●Assisted with ambulation by locking/unlocking wheelchairs to prevent slips/falls, use of Hoyer lifts to move client from one position to another, and gently supporting those who could use walkers as well as encouraging more independent mobility for individuals who would displayed that kind of ability
●Collaborated with other PSWs, nurses, dietitians, physiotherapists, clients and family members to define care needs and ensure delivery of high quality care
Personal Support Worker (Practicum/Clinical Placement)
Wellesley Central Place, ON Toronto
May- June, 2020
Roles and Responsibilities
●Assisted patients with daily personal care, including bathing, grooming, and toileting.
●Supported clients with mobility assistance, including transfers and ambulation.
●Observed and reported any health concerns to the supervising nurse.
●Provided meal assistance, ensuring dietary needs and restrictions were met.
Education & Certifications
Personal Support Worker Certificate
UMS Healthcare College ON, Toronto – November 2020
Additional Certifications:
●Standard First Aid & CPR (Level C) – Canadian Red Cross, 2024
●Gentle Persuasive Approaches (GPA) – 2025
●WHMIS & Infection Prevention and Control Training – 2020
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