Customer Service Specialist /Collections Agent
Resume:
TERRANCE GAYLES
Houston, TX *****
************@*****.***
Experience Customer Service Professional
Diverse roles in media and phone based customer service. AREAS OF EXPERTISE
Music media background Customer surveys
Phone bank operations Phone based customer service PROFESSIONAL EXPERIENCE
ALLTRAN, Houston, TX 6/2009 – 10/2017
Major Texas debt agency providing collection services to companies and individuals. Collections Agent
Exceeded budget targets for non-sufficient funds (NSF) collections.
Recognized by division manager for ability to deal with difficult customers.
Assisted agents by handling difficult complaints.
Handled customer inquiries about product features sales promotions. GLOBAL COLLECTION AGENCY, Houston, TX 5/2007 – 5/2009 National debt collection agency (no longer in business). Collections Agent
Received several bonuses for exceeding target goals. REDLINE, Houston, TX 1/2006 – 5/2007
Subsidiary of ULQ, LLC providing national debt recovery services. Collections Agent
Receive several “honorable mentions” from owner
ARBITRON, Houston, TX 4/2003 – 2/2004
Major researcher on radio listening habits for advertising demographics. Research Associate
Collected customer feedback
Led telephone research
TERRANCE GAYLES
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Consistently available for overtime work.
EDUCATION & AWARDS
Journalism Major University of Houston, Houston, TX
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