Customer Service Shipping Supervisor

JONATHAN PRUITT

**** ******* **** ****, **********, MD

21784

C: 443-***-****

*****.******@*****.***

ACCOMPLISHMENTS

*Increased Department Sales to

become #1 among Lowes Lawn &

Garden Centers in the Baltimore area

for the past 6 years.

*Maintained Highest District Seafood

sales for the Delaware/Maryland/

Virginia for 7 years while employed at

Superfresh.

SKILLS

*Motivated *Customer Service-

Focused

*Self-Directed *Dedicated

*Team player *Trustworthy

*Detail-oriented *Efficient

PROFESSIONAL SUMMARY

Hard-working, Results-focused

management professional offering 28

years of progressive leadership

experience. Transforms high-potential

staff into outstanding leaders who

demonstrate the creativity and savvy

that is critical to financial and

operational success. Handles multiple

responsibilities simultaneously while

providing exceptional customer

service.

WORK HISTORY

Lancaster Foods/Sysco Freshpoint

Shipping Supervisor Jessup, MD

August 2017-Current

-Oversee daily shipping operations to

ensure timely and accurate deliveries.

-Manage and supervise the shipping

team, providing guidance and support.

-Coordinates with other departments

to ensure smooth workflow and

communication.

-Monitor inventory levels and ensure

adequate stock for shipping needs.

-Prepare and manage shipping

documents, including bills of lading

and invoices.

-Ensure compliance with all

Warehouse regulations and company

policies.

-Track and report on shipping metrics

and performance.

-Ensure all power equipment is

properly maintained and in good

working order.

-Handle customer inquiries and

complaints.

-Input sales orders.

-Monitor the temperature around the

warehouse.

-Scheduling

-Select orders, check orders, and load

trucks as needed.

-Conduct regular performance

evaluations and provide feedback to

team members.

-Resolve any issues or discrepancies

related to shipping and deliveries.

-Power Equipment certified on Forklift,

Reach Truck, Order Picker, Single and

Double Riding jacks.

WEIS

Part Time Deli Clerk Marriottsville,

MD Jan 2023 - Feb 2023

-Greeting customers, answering

questions, and taking orders.

-Slicing meat and cheeses, making

sandwiches, and preparing salads and

platters.

-Stocking and rotating product.

-Clean and maintain to Department

standards.

-Adhere to food safety and sanitation

guidelines.

Part Time Meat Apprentice

Eldersburg, MD Feb 2023 - Current

-Prepare the workspace: making sure

all equipment is in working order.

- Break down and process a variety of

meats.

-Weigh and wrap meat or meat

products for display or to fulfill

customer orders.

-Clean equipment and work areas to

maintain health and sanitation

standards.

-Stock the side wall and Freezer

cases.

-Inventory control.

-Order product to make sure we have

an ample supply.

LOWE'S HOME IMPROVEMENT

Department Manager Severn, MD

August 2007 - February 2018

-Successfully managed a high-volume

retail lawn & garden center.

-Greeted customers in a timely fashion

while quickly determining their needs.

-Responded to customer service

questions and request in a prompt and

efficient manner.

-Supervised and trained up to 25

associates.

-Maintained knowledge of current

sales and promotions, policies

regarding payment and exchanges and

security practices.

-Ordered product to keep supplies

consistently in stock with accurate

inventory levels.

-Trained as a Lowe's Power Equipment

Instructor and trained and certified all

current and new employees.

-Power equipment certified on the

Forklift, Reach Truck, and Order

Picker.

SUPERFRESH/A&P

Seafood/Meat Merchandiser DMV/NJ/

NY September 1999 - August 2004

-Setting up Seafood/Meat

Departments for New Stores for Grand

Openings.

-Training new employees.

-Following up with Department

managers within my territory to make

sure planograms are set correctly and

make sure the current programs are

being followed.

-Inventory management, setting up

distros to stores for promotions and

holidays.

Seafood Manager Ellicott City, MD

November 1998 - September 2007

-Increased sales by over 70% in the

seafood department.

-Built relationships with customers to

increase likelihood of repeat business.

-Prioritized helping customers over

completing other routine task in the

store.

-Maintained meticulous inventory

control

-Scheduled and Supervised a group of

5-7 employees.

-Ordered product and supplies to

build successful department.

-Designed function and attractive

product displays.

-Followed Strict Health Department

and Food handling regulations.

-Certified Food Safety Handler

through the Health Department.

-Knowledgeable about products.

VALU FOOD

Seafood/Deli Department Manager

Ellicott City, MD May 1995 -

November 1998

-Interviewed job candidates and made

staffing decisions.

-Assigned employees to specific

duties to best meet the needs of the

store.

-Instructed staff on appropriately

handling difficult and complicated

sales.

-Managed stock via tracking inventory,

ordering, and receiving shipments.

-Prepared and packaged ready to go

foods per customer request.

-Cut/Wrapped meat products.

-Certified as a Food Handler through

the Howard County Health

Department.

-Examined merchandise to verify that

it went correctly priced and displayed.

Education

High School Diploma

Mt. Hebron High School

Ellicott City, MD 1995

REFERENCES

Available upon Request

Contact this candidate