Veterinary Technician Client Service

Crystal Giansiracusa

Tarpon Springs, FL 727-***-**** ***************@*****.***

Professional Summary

Dedicated and compassionate Lead Veterinary Technician and Client Services Specialist with over 15 years of experience in animal healthcare and front office operations. Skilled in surgical prep, anesthesia monitoring, diagnostic procedures, and client education. Known for strong multitasking, excellent communication, and the ability to thrive in fast-paced, high-pressure environments. Passionate about improving animal well-being while delivering exceptional client service.

Core Competencies

- Surgical Assistance & Anesthesia Monitoring

- Phlebotomy & IV Catheter Placement

- Dental Cleanings & Radiology

- Client Communication & Education

- In-House Lab Diagnostics

- EMR & Records Management

- Front Desk Operations & Scheduling

- Prescription Management

- Inventory Control & Ordering

Professional Experience

Veterinary Receptionist / Client Service Representative

The Pet Dentist – Clearwater, FL October 2023 – Present

- Provide exceptional front-line customer service to clients and patients.

- Manage appointment scheduling, phone triage, and payment processing.

- Maintain accurate records, charts, and client communications.

Veterinary Technician / Receptionist

Good Shepherd Pet Hospital – Odessa, FL September 2022 – September 2023

- Assisted with exams, surgeries, and diagnostics in a fast-paced clinical setting.

- Managed front desk duties including scheduling, phones, and client intake.

- Conducted lab testing (urinalysis, fecals, cytologies) and processed diagnostic samples.

- Maintained medical records and filled prescriptions with client education.

Lead Veterinary Technician / Receptionist

Ridgemoor Animal Hospital – Palm Harbor, FL July 2014 – September 2022

- Delivered high-quality patient care and client support as lead technician in a busy small animal practice.

- Educated pet owners on treatment plans, medications, and post-operative care.

- Assisted veterinarians with medical treatments, diagnostics, and surgical procedures.

- Performed IV catheter placement, phlebotomy, radiographs, and dental cleanings.

- Monitored anesthesia and maintained accurate medical documentation using EMRs.

- Oversaw inventory and ordering of clinic supplies and pharmaceuticals.

Veterinary Technician / Receptionist

Banfield Pet Hospital – Trinity, FL September 2012 – July 2014

- Supported veterinarians in daily patient care, diagnostics, and surgical procedures.

- Performed technical duties including phlebotomy, IV catheter placement, dental cleanings, and anesthesia monitoring.

- Operated diagnostic equipment such as blood analyzers, digital X-ray, and centrifuge machines.

- Conducted laboratory testing including urinalysis, fecals, and cytologies.

- Maintained thorough and timely patient records using EMR systems.

- Managed prescription filling and client education regarding proper medication use.

- Assisted with front office operations, including answering phones, scheduling appointments, and facilitating smooth client interactions.

Education

Diploma in Medical Assistant

Central Florida Institute – Palm Harbor, FL

March 2012 – March 2013

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